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Nuevo billete, chat en directo e interfaz de usuario adaptable

Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent productivity. New Ticket/Conversation View Designed for maximum efficiency, our revamped ticket…

Atención al cliente

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Gestión de las opiniones de los clientes: ¿Cómo gestionar las opiniones de los clientes? (Guía)

Customer feedback is akin to a treasure chest, unlocking insights into your business’s heartbeat. With every critique and commendation, customers shape the evolution of your products and services. In today’s competitive landscape, effective feedback management…

Customer Service Policies That Drive Loyalty

Aplicación de políticas de atención al cliente que fomenten la fidelidad: Ejemplos y lecciones

In today’s fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations across industries. Retaining customers and fostering long-lasting relationships is not only crucial for revenue growth but also for building a…

¿Qué es el servicio de atención al cliente en tiempo real y por qué es tan importante?

¿Qué es el servicio de atención al cliente en tiempo real y por qué es tan importante?

I’m not going to start off with some clever analogy to give you a working idea of real time customer service or even a humorous real-life example of how real time customer service is relevant…

Guía de éxito del cliente frente a servicio al cliente

Éxito del cliente frente a atención al cliente: Guía completa

Imagine you’re a loyal customer of a leading software company. You’ve been using their products for years, but recently ran into a technical issue that left you feeling frustrated and unsure of where to turn.…

¿Qué es el software Trouble Ticket?

Qué es el software Trouble Ticket: Una guía completa

Are you drowning in a sea of customer inquiries? Are you struggling to keep track of customer issues bouncing around your inbox or lost in phone calls? Dreading that eventual bad customer review on account…

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