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We’ve been doing this long enough to know the difference between good customer service and bad customer service.  Often the most telling difference isn’t the templates they use, the number of agents they have or…

Customer complaints occur when there’s a gap between what a business promises and what customers actually experience.  This happens when customers perceive a brand differently from their actual service encounters. Customer complaints, though unavoidable, can…

Hey there! Do you want to build a loyal customer base by ensuring great customer satisfaction, huh? Well, you’ve come to the right place.  In this article, we’ll unlock the secret on how to meet…

Picture this: You’re on hold with customer service, listening to the same terrible elevator music for what feels like hours at this point. You’ve given up hope of ever speaking to a real human being,…

There are innumerable fundamental forces that govern life, some more prevailing than others. There is one however that has stuck. It’s almost an intoxicating drug to some and a downright necessity to others.  In nature,…