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THRIVEDESK BLOG

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February Release Notes: WordPress Plugin 2.0, New Auth, Onboarding, and More

WordPress Plugin 2.0 A lot of our customers found us from WordPress plugin directory and initial experience with our plugin wasn’t up to scratch. Now, when…

Customer Support

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Customer Service Policies That Drive Loyalty

Implementing Customer Service Policies That Drive Loyalty: Examples and Lessons

In today’s fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations across industries. Retaining customers and fostering long-lasting relationships is not only crucial for revenue growth but also for building a…

What is Real Time Customer Service and Why it is so Crucial?

What is Real Time Customer Service and Why it is so Crucial?

I’m not going to start off with some clever analogy to give you a working idea of real time customer service or even a humorous real-life example of how real time customer service is relevant…

Customer Success Vs Customer Service Guide

Customer Success Vs Customer Service: Complete Guide

Imagine you’re a loyal customer of a leading software company. You’ve been using their products for years, but recently ran into a technical issue that left you feeling frustrated and unsure of where to turn.…

What is Trouble Ticket Software

What is Trouble Ticket Software: A Complete Guide

Are you drowning in a sea of customer inquiries? Are you struggling to keep track of customer issues bouncing around your inbox or lost in phone calls? Dreading that eventual bad customer review on account…

How to Say Sorry for the Inconvenience without Saying Sorry

How to Say Sorry for the Inconvenience without Saying Sorry: 11 Best Templates

We’ve been doing this long enough to know the difference between good customer service and bad customer service.  Often the most telling difference isn’t the templates they use, the number of agents they have or…

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