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THRIVEDESK BLOG

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Knowledge Base Article Ordering

Introducing Article Ordering: Organize Your Knowledge Base with Ease

We’re thrilled to introduce one of the most requested features for our Knowledge Base: Article Ordering! Now, you have complete control to organize articles exactly the…

Customer Support

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a person holding a tablet with a shield and check mark

Safeguarding Your SaaS: Key Security Measures You Need to Implement

Security breaches can devastate organizations financially and reputationally. With increasingly sophisticated cyber threats, safeguarding your Software as a Service (SaaS) applications is essential for any business. Studies show that 43% of cyber attacks target small…

a hand touching a check mark

Mastering Customer Feedback: 10 Proven Methods to Listen and Learn

Every voice matters, especially the voice of the customer. In the world of business, understanding what customers want can drive success. Gathering and acting on customer feedback is crucial for any thriving organization. Effective feedback…

a man waving his hand in front of a robot

The Future of Customer Support: How AI Chatbots are Redefining Help Desks

Imagine getting instant help any time of day. That’s the power of AI chatbots in customer support. These digital assistants are revolutionizing how companies engage with customers. AI chatbots offer unmatched benefits, transforming support into…

a robot holding a telephone

Mastering Customer Support Automation: Strategies for Success

The landscape of customer support is shifting, and automation is emerging as a critical player in redefining how companies interact with their clients. It’s not just a trend; it’s a necessity for success in the…

Ecommerce

Elevate Your Online Business: 9 Essential Ecommerce Marketing Strategies

In the bustling realm of online business, standing out is crucial. Customers are overwhelmed with choices, making it vital for brands to shine brightly. Every entrepreneur yearns for attention and growth, but how do they…

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