Registro de cambios

Searching for the right conversation is essential in any modern application, and we’ve taken it to the next level. 

Previously, searches were limited and often inaccurate, but today we’re thrilled to announce the launch of a powerful new search engine that makes finding conversations easier, faster, and more intuitive.

Highlight Search

Simply type in your search terms, hit enter, and see the results with highlighted terms for easy identification. 

Whether it’s an email subject, body, or other content, our enhanced search makes everything searchable.

Advanced Filters

Take your search to the next level with advanced filtering options. Now you can refine results based on assignee, inbox, tags, and more.

Combining filters with search terms gives you a more accurate and intuitive way to find exactly what you’re looking for.

Recent Searches

You can now view all recent searches performed by you or your teammates. This feature speeds up future searches and helps improve team efficiency by allowing quick access to previous search queries.

Faster Search Experience

Our upgraded search engine is hosted on a dedicated server with enhanced hardware capabilities, delivering a 10x faster search experience. Just type your terms, hit enter, and get instant results that feel like a snap.

What’s Next?

We’re working on expanding search capabilities to include your Knowledge Base, so you can search all content in one unified place. Stay tuned!

This powerful new search feature is available to all users on our Standard and higher-tier plans. To explore the different plans and choose the one that fits your needs, check out our Precios page. Unlock the full potential of seamless search and more!

Since the launch of our Knowledge Base, we’ve allowed users to upload images and videos, but managing them has been a challenge—until now. 

We’re excited to unveil the brand new Media Library as part of our Day 3 launch, providing a central place to manage and upload all your media.

Why It Matters

Previously, our editor allowed you to upload images and videos but lacked a way to manage them effectively. Deleting media from the editor didn’t remove them from our servers, leading to a buildup of unwanted files. 

The new Media Library solves this problem by giving you complete control over all your media in one place. You can upload new images and easily manage existing ones, keeping your storage organized and efficient.

Tiles and List Views

The Media Library offers two viewing options: Tiles and List. 

Tiles is a grid view that provides a larger image preview, making it easy to spot the media you need. 

List view offers more detailed information, helping you quickly find and manage your files.

Image Preview

Click on any image to see a larger preview in a modal, making it easier to decide which media to use or delete.

Upload and Delete

You can delete individual images with ease, though bulk delete isn’t available just yet. 

To upload new images, simply click the Upload Image button and drag your files into the designated area. Once uploaded, these images are readily accessible via the article editor’s Media Manager button.

Getting started

Our media library features are now available to all ThriveDesk users today. If you’re new to ThriveDesk, there’s no better time to dive in and elevate your customer support. Get started here and see how ThriveDesk can help your business thrive.

To keep up with the rest of Launch Week, be sure to follow us on X or join our community. 

For Day 2, we’re excited to bring you Command Center ⌘+K/Ctrl+K 🕸️

Get ready to unlock new superpowers with the Command Center—your new favorite shortcut. This powerful tool puts all actions at your fingertips, helping you clear your request queue up to 10x faster.

Why it matters

Modern applications prioritize productivity and intuitive design to simplify users’ lives. When we first created the Knowledge Base, our goal was to provide a functional document management system. But two years later, it’s time to push the boundaries for maximum efficiency.

That’s why we’ve listened to your feedback and are thrilled to introduce the thoughtfully designed Command Center. This powerful tool is a direct response to your needs, helping you work smarter, not harder.

All actions in one place

Everything you need, exactly where you need it. The Command Center brings all actions together in one convenient location, accessible right from your keyboard. 

Whether you’re creating articles or managing settings, it’s all just a keystroke away, making your workflow smoother and more efficient than ever.

Welcome to ThriveDesk’s very first Launch Week! Over the next five days, we’ll be revealing exciting new features of our Base de Conocimientos, each day bringing something fresh and innovative.

We’re thrilled to start Day 1 by unveiling our completely redesigned Knowledge Base, the result of months of relentless effort and passion.

What’s Changed Behind the Scenes?

This isn’t just a visual makeover; we’ve re-engineered the entire application from the ground up. Every line of code has been rewritten to ensure maximum efficiency. 

The outcome? A seamless and incredibly powerful Knowledge Base solution that enhances your experience. 

Just like ThriveDesk’s main app, our Knowledge Base now boasts a modern single-page application architecture, delivering speed and fluidity like never before.

Effortless Category Creation

Gone are the days of flipping through multiple pages for a simple task. We’ve streamlined the category creation process, making it faster and easier than ever. 

Whether you’re creating categories, uploading images, or organizing content, everything is now conveniently in one place, designed to be intuitive and user-friendly.

We’re thrilled to announce the launch of one of the most requested servicio de asistencia features in ThriveDesk: the Email Alias! This game-changing addition allows you to manage multiple emails within a single inbox, simplifying your support workflow and boosting productivity. 

Now, you can add similar emails, such as [email protected] and [email protected], to your main support email ([email protected]), and handle all your customer inquiries in one unified space.

Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent productivity.

New Ticket/Conversation View

Designed for maximum efficiency, our revamped ticket view lets agents breeze through conversations without ever leaving the page. 

With all related tickets conveniently displayed in the left panel, you can switch seamlessly between them. Plus, see who replied last with just a glance – no need to open each ticket.

Plugin WordPress 2.0

Muchos de nuestros clientes nos encontraron en el directorio de plugins de WordPress y la experiencia inicial con nuestro plugin no fue buena.

Ahora, cuando instale ThriveDesk y lo conecte con su sitio de WordPress, disfrutará de una experiencia de incorporación fluida como nunca antes.

Estamos encantados de empezar el año 2024 con una explosión, presentando nuestra tan esperada y solicitada función: ¡'Chat en directo anónimo'! En ThriveDesk, nos enorgullecemos de ser una plataforma centrada en el cliente, y sus valiosos comentarios han sido fundamentales para dar forma a esta adición que cambia el juego a nuestro conjunto de herramientas.

¿Por qué Live Chat anónimo?

Entendemos que la privacidad es una de las principales preocupaciones tanto de las empresas como de sus visitantes. Con 'Chat en directo anónimole permitimos conectar con su público respetando su privacidad. Ahora, sus clientes potenciales y los visitantes de su sitio web pueden iniciar un chat sin necesidad de proporcionar una dirección de correo electrónico por adelantado.

Al despedirnos de un año increíble de innovación y crecimiento, estamos encantados de desvelar nuestro gran final para 2023: ¡el esperado "Mapa de visitantes en vivo"! 🌍✨

Tras meses de dedicación, trabajo duro y algunas noches sin dormir, nuestro equipo está encantado de presentar la primera versión beta de esta función revolucionaria. El "Mapa de visitantes en vivo" está diseñado para revolucionar su experiencia, ofreciéndole información en tiempo real sobre el tráfico de su sitio web como nunca antes.

Información geográfica

Descubra el origen del tráfico de su sitio web con un simple vistazo. El 'Mapa de visitantes en vivo' te permite visualizar las ubicaciones de tus visitantes en tiempo real, ofreciéndote una visión instantánea de la procedencia de tu audiencia.

Estamos desplegando la versión beta inicial, y sus comentarios son muy valiosos para nosotros. Pruébela, explore sus posibilidades y díganos cómo podemos mejorarla para satisfacer sus necesidades específicas.

Cómo acceder al mapa de visitantes en directo:

1. Conéctese a su Cuenta ThriveDesk.
2. Busque el icono "Mapa de visitantes en directo" en el navegador de la aplicación.
3. Comience a explorar y obtener información sobre el tráfico de su sitio web en tiempo real.

🌟 Estamos impacientes por conocer tu opinión sobre esta nueva función, así que no dudes en compartir tus comentarios con nosotros. Su opinión es fundamental para dar forma al futuro de [Su empresa].

Por un año fantástico de crecimiento, innovación e infinitas posibilidades. Gracias por formar parte de nuestro viaje.

¡Feliz exploración!

¿Los clientes tienen que esperar mucho tiempo para recibir asistencia mientras sus agentes navegan por varias pestañas para encontrar la información correcta sobre el cliente? Entonces tiene clientes enfadados y agentes ineficaces. 

Eso es malo para el negocio.

¿Qué tal si lo arreglamos?

Imagine un mundo en el que sus clientes puedan recibir asistencia al instante. Sin tiempos de espera, sin clientes descontentos. A partir de ahora, todo estará en un único panel de asistencia.

Gracias a la integración de ThriveDesk para WooCommerce. Acelera los tickets, agiliza los pedidos y elimina los problemas de los clientes mientras les dejas con una sonrisa cósmica. No es solo soporte; ¡es apoyo a velocidad de vértigo! 💫

Hemos rediseñado nuestra integración con WooCommerce desde cero, vamos a profundizar en ella.