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Custom Fields Now Work with the Assistant
Collect better context before the conversation even begins. Last month, we launched Custom Fields for Tickets — giving your team the power to capture structured data right inside every conversation. Today, we’re taking that one step further. You can now…
Disable Auto-Advance Ticket and Android App Update
How to say sorry for the inconvenience: 11 customer service apology examples
Every support rep has sent an apology email that didn’t land. Here’s how to make…
6 Best Live Chat Software for Credit Union
As not-for-profit financial cooperatives, credit unions aim to provide their members with exceptional service and…
7 Best Live Chat Software for Healthcare in 2026
Instant and personalized communication with patients is crucial for healthcare organizations today. Live chat software…
7 Best Live Chat Software for Banking in 2026
Providing responsive, personalized customer service is crucial for banks and financial institutions looking to build…
7 Best Live Chat Software for Startups 2026
Live chat software has become an essential tool for startups looking to provide real-time customer…
February Release Notes: WordPress Plugin 2.0, New Auth, Onboarding, and More
WordPress Plugin 2.0 A lot of our customers found us from WordPress plugin directory and…
10 Best Live Chat Software for eCommerce in 2026
Instantly connecting with website visitors and turning them into customers is crucial for any online…
Zendesk vs Zoho Desk: Comparing Help Desk Software for Enterprise
Zendesk, the OG of customer support software, is jam-packed with everything you need for support…
Zendesk vs Gorgias: Best Customer Service Software for Ecommerce
Zendesk, the OG of customer support software, is jam-packed with everything you need for support…
Zendesk vs JIRA Service Management: An In-depth Analysis
Zendesk, the OG of customer support software, is jam-packed with everything you need for support…
Zoho Desk vs JIRA: A Comprehensive Comparison
Zoho Desk is a cloud-based help desk software that helps businesses of all sizes manage…
Zoho Desk vs Intercom: Breaking Down the User Experience
Running a rapidly expanding business comes with challenges. As your business grows, so does the…
Jira vs Intercom: A Comprehensive Comparison
Running a rapidly expanding business comes with challenges. As your business grows, so does the…
Introducing Anonymous Live Chat
We’re ecstatic to kick off 2024 with a bang, introducing our much-anticipated and highly-requested feature…
10 Best WordPress Chat Plugins in 2026
Instantly connecting with website visitors and turning them into customers is crucial for any online…