Introducing Anonymous Live Chat

anonymous chat

We’re ecstatic to kick off 2024 with a bang, introducing our much-anticipated and highly-requested feature – ‘Anonymous Live Chat’! At ThriveDesk, we take pride in being a customer-centric platform, and your valuable feedback has been instrumental in shaping this game-changing addition to our suite of tools.

Why Anonymous Live Chat?

We understand that privacy is a top concern for both businesses and their visitors. With ‘Anonymous Live Chat,’ we empower you to connect with your audience in a way that respects their privacy. Now, your leads and website visitors can initiate a chat without the need to provide an email address upfront.

How Does it Work?

Engage with your audience seamlessly! Visitors can now start a chat session without the obligation of sharing their email address. This provides an opportunity for more spontaneous and natural interactions, making it easier for potential customers to reach out and inquire about your products or services.

Email Address Flexibility

Worried about losing contact with potential leads? Fear not! Even in an anonymous chat, visitors can choose to share their email address at any point during the conversation. This allows you to collect valuable contact information without imposing barriers to initial engagement.

update anonymoust chat settings - ThriveDesk

🚀 Implementation Steps:

  1. Log in to your ThriveDesk account.
  2. Access Assistant settings.
  3. Navigate to Live Chat.
  4. Tweak the ‘Required email’ settings according to your engagement strategy.

💡 Looking Ahead: This is just the beginning! We have exciting plans for the year ahead, with more features in the pipeline to meet your evolving business needs.

  • Improvements and Fixes
    • Enhanced live chat for instant communication
    • Added “Require Email” settings option for flexibility;
    • Updated the Random name grammar
    • Fix: Email suppression not working in some actions issue fixed
    • Fix: Handle Assistive AI proper error message
    • Fix: Assistive AI toolbar’s grammar and spelling checker
    • Chore: Assistive AI legacy code optimize
    • Fix: resolve visitor service on app init
    • Feat: Added tracking info to customer orders and custom Order Id support with TD-WooCommerce widget
    • Fix: allow more mime types including doc and docx #870
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