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Work smarter (not) harder

Save time by automating your repetitive tasks streamlining your workflows.
Get started for free

Workflow automation is like having a helpful assistant in customer support. It simplifies tasks, meets deadlines, and keeps everything organized. By automating processes, it saves time and makes sure customers get quick responses. This boosts efficiency and keeps customers happy. 

It’s like a secret weapon that helps businesses deliver top-notch support and create a smooth experience for everyone involved.

Easy to create automation

Improve team efficiency and reduce the burden on individual team members by distributing workload with powerful automation. Avoid exhausting your valuable team members.

Supercharge Your Everyday Projects with Workflow Automation

Organize
Use email content to sort conversations
Prioritize
Make sure important conversations stay visible.
Escalate
Expedite responses that need attention.
Avoid redirecting emails
Sort conversations by inbound email addresses.
If
Conversation is equal to Active
and Customer message contains order confirmation
Then
Add tag(s) confirmation email
AND Copy to folder Confrimation Email

AND Assign to @Alex

If
Conversation is equal to Active
AND Converstion tag(s) contain high-priority
Then
Copy to folder High Priority
AND Add note High value customer

AND Assign to @Mason Kane

If
Conversation is equal to Active
AND Last user reply is not in the last 6 hours
AND Last customer reply is not in the last 6 hours
Then
Add tag(s) Urgent
AND Send an email notificaiton to Current Assignee, Me
If
Conversation subject is equal to Refund
OR Conversation body contain refund
Then
Add tag(s) Sales
AND Send an email notificaiton to Current Assignee, Me

AND Assign to @Catherine

Let ThriveDesk Automations take care of your workflows

ThriveDesk lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 7-day free trial and we don’t ask for your credit card.
Get started for free

Here’s what some of our customers have to say since switching to ThriveDesk.

I love the ThriveDesk so much. It’s easy to use and user friendly also best choice who need to change his classic support system and get live-chat benefits in built. Also included many features like knowledge base and community, etc.
Selim Rana
Founder, BDThemes
One of the things I love about this plugin is its ease of use. The support system is intuitive and allows me to easily track the status of each ticket, ensuring nothing falls through the cracks.
Antony Alston
Developer
I’ve been using ThriveDesk on my business site for about a month. It’s serving our purpose really well.
Good Luck to the amazing team.
DevsCred
Developer
ThriveDesk is an ambitious help desk software that has the potential to be the best. As an early adopter, I’m glad to hop onboard ThriveDesk and hope to see it progress well as a Help Scout / Zendesk competitor.
Leo Koo
Developer
It is without doubt one of the best customer support softwares and to top it off, it’s quite affordable. Kudos to the ThriveDesk team!
Gopal sharma
Freelancer
a really great tool, Help me to take care of my customers quickly and promptly, making the orders continuously increase. Thanks to good customer care
Hoang Nguyen
CEO BLUEKY.COM
Congratulations on the launch of your new book, "Experience Matters: Hidden Secrets to Elevating Your E-commerce Business." I expect to learn new things for the book.
Sahariar Kabir
Developer
Try it for free — enjoy support more