...

Pay Once, Use Forever – Enjoy a special, limited-time lifetime deal on ThriveDesk.

Pay ONCE

Work smarter (not) harder

Save time by automating your repetitive tasks streamlining your workflows.
Get started for free

Workflow automation is like having a helpful assistant in customer support. It simplifies tasks, meets deadlines, and keeps everything organized. By automating processes, it saves time and makes sure customers get quick responses. This boosts efficiency and keeps customers happy. 

It’s like a secret weapon that helps businesses deliver top-notch support and create a smooth experience for everyone involved.

Easy to create automation

Improve team efficiency and reduce the burden on individual team members by distributing workload with powerful automation. Avoid exhausting your valuable team members.

Supercharge Your Everyday Projects with Workflow Automation

Organize
Use email content to sort conversations
Prioritize
Make sure important conversations stay visible.
Escalate
Expedite responses that need attention.
Avoid redirecting emails
Sort conversations by inbound email addresses.
If
Conversation is equal to Active
and Customer message contains order confirmation
Then
Add tag(s) confirmation email
AND Copy to folder Confrimation Email

AND Assign to @Alex

If
Conversation is equal to Active
AND Converstion tag(s) contain high-priority
Then
Copy to folder High Priority
AND Add note High value customer

AND Assign to @Mason Kane

If
Conversation is equal to Active
AND Last user reply is not in the last 6 hours
AND Last customer reply is not in the last 6 hours
Then
Add tag(s) Urgent
AND Send an email notificaiton to Current Assignee, Me
If
Conversation subject is equal to Refund
OR Conversation body contain refund
Then
Add tag(s) Sales
AND Send an email notificaiton to Current Assignee, Me

AND Assign to @Catherine

Let ThriveDesk Automations take care of your workflows

ThriveDesk lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 7-day free trial and we don’t ask for your credit card.
Get started for free