Where teams connect to thrive customer Support
In a small business, everyone wears multiple hats. ThriveDesk is so easy to use and understand that anyone in your company can become a support-pro very quickly and without any difficulty.
Who is ThriveDesk for?
We specifically cater to small businesses because we understand that enterprise-oriented help desk software may not be well suited for start-ups and small businesses.
ThriveDesk is simple, easy to set up, and will increase your customer support efficiency tremendously.
Bootstrap SaaS startup
eCommerce businesses
WordPress plugin & theme business
70% of people spend more money with a company that has excellent customer service
As an SMB, your brand image, mission and values are hugely represented by your customer service.
With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.
Track conversations and improve responsiveness with easy-to-use, built-in functionalities
Shared Inbox
Live Chat
Knowledge Base
CRM
Reporting
Integrations
Streamline tickets and customer conversations with a shared inbox
Assignments
Use pre-populated responses to quickly respond to customer queries.Collision detection
Know when two people from your team are attempting to reply to the same customer query.CSAT Surveys
Learn how happy your customers are with your customer service through a short survey about their experience.Saved replies
Use pre-written responses and actions and eliminate time spent on redundant tasks.Private Notes
Collaborate on tickets privately in real time and provide a smooth, seamless experience for your customer.Tagging
Add context to your support tickets and organize them better by using tags and labels.Assignments
Use pre-populated responses to quickly respond to customer queries.
Collision detection
Know when two people from your team are attempting to reply to the same customer query.
CSAT Surveys
Learn how happy your customers are with your customer service through a short survey about their experience.
Saved replies
Use pre-written responses and actions and eliminate time spent on redundant tasks.
Private Notes
Collaborate on tickets privately in real time and provide a smooth, seamless experience for your customer.
Tagging
Add context to your support tickets and organize them better by using tags and labels.
CRM that provides a 360º view of all your customer-data in one place
Collect and analyse customer interactions to provide them with more personalized service. Gaining deeper visibility into your customers’ profiles helps to build better relationships and increase customer loyalty.
Provide instant support with our Live-chat assistant
According to a survey, 68% customers engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.
Optimize conversions, prevent cart abandonment, and be there for your customers when they need you with ThriveDesk’s Live Chat feature.
Features Include
Transcripts
Send chat transcripts to your customers as soon as the chat ends.
Attachments
Allow your agents or customers to easily share files right from the chat widget.
Instant reply
Save time and help agent to reply fast from the categorised canned replies.
Emoji support
Let customers & agents send relevant emoji’s in the conversation and it fun
Satisfaction survey
Help you measure the success of your customer support team, and areas that need improvement.
Access control
Granular access control system that help you control what an agent can see and perform.
Reporting
What gets measured gets improved
ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.
Conversations reporting
Use reports on your dashboard to monitor the number of conversations that have taken place, average turnaround time by your customer support team, highest performing team member, and the most popular platform on which conversations are taking place.
Happiness score
The happiness score helps the team, as well as individual members identify trends in the team’s performance.
You have the option to share your happiness score on your website, which will serve as a testimonial to encourage your customers to make a purchase. It also acts as an incentive to boost employee productivity and performance.
Leaderboard
Get a quick overview of team performance for any time period. View results for the entire team or individual team members.
Company performance
The company performance report allows you to monitor how your company is performing against your own goals, as well as your competitors.
A knowledge base that serves as a data repository can be readily referenced at any point in time
Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.
Powerful alone, but better together
Customers are the lifeblood of any business - especially when they are just starting out.
Our aim is to make it as easy as possible for you to:
- Acquire
- Retain them
- Delight customers
We’ve been using ThriveDesk for all our SaaS and WordPress products and we are happy with the user experience and solutions provided by ThriveDesk. The customer support is excellent.
TechNext Limited
Managing Director
We moved from Zendesk to ThriveDesk and I would highly recommend ThriveDesk to everyone. It’s loading time is insane. Our customers are happy with our service and we can build a strong relationship with them.
Themefisher
Chief Executive Officer
Get started with ThriveDesk
