Where teams connect to thrive customer Support

In a small business, everyone wears multiple hats. ThriveDesk is so easy to use and understand that anyone in your company can become a support-pro very quickly and without any difficulty.

Who is ThriveDesk for?

We specifically cater to small businesses because we understand that enterprise-oriented help desk software may not be well suited for start-ups and small businesses.

ThriveDesk is simple, easy to set up, and will increase your customer support efficiency tremendously.

ThriveDesk is for you if you are

Bootstrap SaaS startup

eCommerce businesses

WordPress plugin & theme business

Acquire and retain the most valuable assets of your company – your customers, with Thrivedesk.

70% of people spend more money with a company that has excellent customer service

As an SMB, your brand image, mission and values are hugely represented by your customer service.

With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.

Track conversations and improve responsiveness with easy-to-use, built-in functionalities

Shared Inbox

Live Chat

Knowledge Base

CRM

Reporting

Integrations

Streamline tickets and customer conversations with a shared inbox

Make it easy for your team to manage emails through a single shared inbox.

Assignments

Use pre-populated responses to quickly respond to customer queries.

Collision detection

Know when two people from your team are attempting to reply to the same customer query.

CSAT Surveys

Learn how happy your customers are with your customer service through a short survey about their experience.

Saved replies

Use pre-written responses and actions and eliminate time spent on redundant tasks.

Private Notes

Collaborate on tickets privately in real time and provide a smooth, seamless experience for your customer.

Tagging

Add context to your support tickets and organize them better by using tags and labels.

Assignments

Use pre-populated responses to quickly respond to customer queries.

assignment

Collision detection

Know when two people from your team are attempting to reply to the same customer query.

collision detection

CSAT Surveys

Learn how happy your customers are with your customer service through a short survey about their experience.

csat report

Saved replies

Use pre-written responses and actions and eliminate time spent on redundant tasks.

saved replies

Private Notes

Collaborate on tickets privately in real time and provide a smooth, seamless experience for your customer.

private notes

Tagging

Add context to your support tickets and organize them better by using tags and labels.

CRM that provides a 360º view of all your customer-data in one place

Collect and analyse customer interactions to provide them with more personalized service. Gaining deeper visibility into your customers’ profiles helps to build better relationships and increase customer loyalty.

Provide instant support with our Live-chat assistant

According to a survey, 68% customers engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.

Optimize conversions, prevent cart abandonment, and be there for your customers when they need you with ThriveDesk’s Live Chat feature.

Features Include

Transcripts

Send chat transcripts to your customers as soon as the chat ends.

Attachments

Allow your agents or customers to easily share files right from the chat widget.

Instant reply

Save time and help agent to reply fast from the categorised canned replies.

Emoji support

Let customers & agents send relevant emoji’s in the conversation and it fun

Satisfaction survey

Help you measure the success of your customer support team, and areas that need improvement.

Access control

Granular access control system that help you control what an agent can see and perform.

Reporting

What gets measured gets improved

ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.

Use reports on your dashboard to monitor the number of conversations that have taken place, average turnaround time by your customer support team, highest performing team member, and the most popular platform on which conversations are taking place.

The happiness score helps the team, as well as individual members identify trends in the team’s performance.

You have the option to share your happiness score on your website, which will serve as a testimonial to encourage your customers to make a purchase. It also acts as an incentive to boost employee productivity and performance.

Get a quick overview of team performance for any time period. View results for the entire team or individual team members.

The company performance report allows you to monitor how your company is performing against your own goals, as well as your competitors.

Use ThriveDesk for free

A knowledge base that serves as a data repository can be readily referenced at any point in time

Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.

Powerful alone, but better together

Customers are the lifeblood of any business - especially when they are just starting out.

Our aim is to make it as easy as possible for you to:

 5/5

We’ve been using ThriveDesk for all our SaaS and WordPress products and we are happy with the user experience and solutions provided by ThriveDesk. The customer support is excellent.

 5/5

We moved from Zendesk to ThriveDesk and I would highly recommend ThriveDesk to everyone. It’s loading time is insane. Our customers are happy with our service and we can build a strong relationship with them.