Hi, my order #4821 arrived but the linen jacket is too big. I ordered a medium and the shoulders are loose. I would like to return it. Can you tell me how?
Conversational agents for delightful customer experience
AI customer service software with human in the loop for ecommerce. Your AI agent answers customers around the clock; your team handles the rest in one agentic omnichannel helpdesk with an intelligent chatbot, a modern help center and powerful reporting.
7-day free trial · No credit card required
Powering support for growing teams
A note from our founder
Tell me if this sounds about right.
Letter no. 0001
From the founder’s desk
Ads get more expensive every month, but your conversion barely moves. The shopper your ad paid for had one last question before checkout, and nobody was there to answer it.
Meanwhile the inbox repeats itself: where is my order, refund please, cancel my subscription. You started a store to sell things people love, not to live in a support queue.
Chatbots deflect and call it service. Helpdesks organize the pile, AI add-ons charge per message for half an answer, and you still lose the sale.
So we rebuilt ThriveDesk around one idea: the AI should finish the job. It helps shoppers choose, tracks orders, processes refunds, and saves subscribers — always under your rules.
Today over 2,000 businesses run their customer conversations on ThriveDesk, across millions of live chats and more than half a billion emails. We are bootstrapped and funded only by our customers, so we win when your store wins.
If it does not pay for itself, it is not doing its job.
Parvez Akther
Founder & CEO
- live in 15 minutes
- free for 7 days
- no card required
AI powered Skills · Guidance · Escalation · Memory
The AI agent for customer support
Automate conversations, assist agents with AI-powered suggestions, and deliver support in any language.
One agent.
The whole customer journey.
01 — Resolution
Resolves tickets end-to-end.
It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it.
- Refunds
- Returns
- Orders
- Shipping
02 — Retention
Saves subscribers from churn.
When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool.
- Cancels
- Pauses
- Frequency
- Billing
03 — Revenue
Converts before they bounce.
It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits.
- Presale
- Sizing
- Matching
- Recovery
Skills Guidance Escalation
Handles order requests the way your team does
Write the steps in plain language. Your AI agent checks the order, asks for a photo of the damage and issues the refund.
Every reply sounds like your team
Set the tone and answer length once, then add rules in plain words, like “never promise a delivery day.”
Decide when it hands off to your team
Each handoff goes to the right teammate with a summary and the work already done.
Omnichannel Email · Live chat · WhatsApp · Messenger · Phone
Keep every conversation in one place
Website, email, social and messaging, all threaded into one queue.
WhatsApp templates, Instagram story replies and mentions, and Messenger replies, in the same inbox as your email.
See the WhatsApp channelConnect Outlook, Gmail or any support address. Replies stay threaded, with the full history in view.
See the email channelSet the color, logo and copy so the widget feels like part of your product.
Customize the chat widgetSend messages, create conversations and listen to webhooks to fit ThriveDesk into your stack.
Read the API docs
Copilot Private notes Automation
Maximize human efficiency with Copilot for Inbox
Copilot drafts each reply from your help center and the order, in the tone you pick. Your team checks it and sends it.
Ticketing built for collaboration
Leave a private note on the ticket and @mention a teammate. They get a notification, and the customer never sees the note.
Automation simplifies the workload
Set the rules one time. ThriveDesk assigns, tags and routes each new conversation, so your team does less work by hand.
At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk.
Help center Knowledge base · AI search · Custom branding
The best conversation is the one nobody had to start
Help customers find answers fast with a flexible knowledge base. Customize it to match your brand and give them a 24/7 self-service experience.
Loved by founders
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
Muslims Day
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Reporting Volume · First response · Satisfaction · Busiest hours
Reports your team will actually read
Volume, first response times, satisfaction, and the hours your queue gets busy — without a spreadsheet export or an analyst to read it for you.
Sales tracker
Agent performance
Conversation by channels
Chat engagement
Customer satisfaction
Agent responsiveness
Staffing forecast
Busiest hours
Tuesday, 9 am to noon. That's when the queue doubles.
Staff the hours that get busy
Every conversation drops into a day-and-hour block, so the busy stretch shows up on its own instead of turning into a guess about next week's roster.
Built to scale
Battle-tested for support at scale
ThriveDesk's infrastructure handles hundreds of millions of tickets, messages, and events every month — and scales effortlessly as you grow.
- Tickets created
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- Messages created
- 0
- Events tracked
- 0
- Uptime
- 0
An animated dotted globe showing real-time support conversations traveling as beams of light between cities around the world.
