Where Teams Connect to Thrive Customer Support

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In a small business, everyone wears multiple hats. ThriveDesk is so easy to use and understand that anyone in your company can become a support-pro very quickly and without any difficulty.

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Who is ThriveDesk for?

We specifically cater to small businesses because we understand that enterprise-oriented help desk software may not be well suited for start-ups and small businesses.

ThriveDesk is simple, easy to set up, and will increase your customer support efficiency tremendously.

ThriveDesk is for you if you are

Bootstrap SaaS startup

eCommerce businesses

WordPress plugin & theme business

Acquire and retain the most valuable assets of your company – your customers, with Thrivedesk.

70% of people spend more money with a company that has excellent customer service

As an SMB, your brand image, mission and values are hugely represented by your customer service.

With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.

Track conversations and improve responsiveness with easy-to-use, built-in functionalities

Shared Inbox

Live Chat

Knowledge Base

CRM

Reporting

Integrations

Streamline tickets and customer conversations with a shared inbox

Make it easy for your team to manage emails through a single shared inbox.
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Use pre-populated responses to quickly respond to customer queries.

Assign tasks to a specific person or a team. All team members get notified when a task is assigned to a team. You can also assign the task to an individual member within the team.

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Know when two people from your team are attempting to reply to the same customer query.

The last thing you want is the possibility of people from the same team giving different information to the same customer.

Shared inbox allows you to assign incoming tickets to specific teams or team members. This can be done either manually or through routing rules.

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Learn how happy your customers are with your customer service through a short survey about their experience that they are asked to fill post their interaction.

Recognize and reward the best performers in your team by tracking customer satisfaction ratings. This will also help you assign more work to high performers and improve chances of customer delight.

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No more “who’s working on this?” calls across the office floor or letting tickets remain unresolved for long.

Make it easy for even the newest employee in your team to increase their efficiency and respond to more customers more quickly.

The feature also provides placeholders for customers’ name and email.

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Collaborate on tickets privately in real time and provide a smooth, seamless experience for your customer.

Leave comments or notes on tickets about the status and progress of the ticket. This will be visible only internally to all the team members who have access rights to it.

Tagging

Add context to your support tickets and organize them better by using tags and labels.

Optimized searching and categorization makes it easy for anyone in your team to catch up or delegate quickly.

CRM that provides a 360º view of all your customer-data in one place

Collect and analyse customer interactions to provide them with more personalized service. Gaining deeper visibility into your customers’ profiles helps to build better relationships and increase customer loyalty.

ThriveDesk is the best software for a company

5/5

At WPSmartPay we are using ThriveDesk as our primary support channel. Their Easy Digital Downloads integration for WordPress is the real integration we’ve been looking at.

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WPSmartPay

CMO

Better contact insights

Spend less time on guesswork, and more time selling using valuable sales intelligence insights on every customer you communicate with across platforms.

Segment customer

Divide customers with similar characteristics into small groups to customize your marketing efforts. We help you reach the customers who are most receptive to your products and services.

Add notes

Track how a sale is progressing by creating notes on your observations and customer interactions. You can add multiple notes for the same record and revisit it at will.

Integrate with other CRM

Save effort and time spent on toggling from one tool to another. Thrivedesk’s CRM can be integrated easily with other applications, making it more efficient in managing data.

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Provide instant support to real-time visitors with our Live-chat Assistant

According to a survey, 68% customers engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.

Optimize conversions, prevent cart abandonment, and be there for your customers when they need you with ThriveDesk’s Live Chat feature.

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Features Include

Proactive Messaging

Send notifications, updates, and other personalized messages to keep customers engaged.

Offline messaging

Offline messages are created as tickets that can be addressed when the team is available.

Automated replies from knowledge base

Save time by providing your customer with pre-populated replies for specific questions.

Live-chat with an agent

Have more human conversations with your customers.

Chat bots

Cut operational costs and be available for your customers 24/7.

Reporting

What gets measured gets improved

ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.

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Conversations reporting

Use reports on your dashboard to monitor the number of conversations that have taken place, average turnaround time by your customer support team, highest performing team member, and the most popular platform on which conversations are taking place.

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Happiness score

The happiness score helps the team, as well as individual members identify trends in the team’s performance.

You have the option to share your happiness score on your website, which will serve as a testimonial to encourage your customers to make a purchase. It also acts as an incentive to boost employee productivity and performance.

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Leaderboard

Get a quick overview of team performance for any time period. View results for the entire team or individual team members.

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Company performance

The company performance report allows you to monitor how your company is performing against your own goals, as well as your competitors.

A knowledge base that serves as a data repository can be readily referenced at any point in time

Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.

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Powerful alone, but better together

Customers are the lifeblood of any business - especially when they are just starting out.

Our aim is to make it as easy as possible for you to:

5/5

We’ve been using ThriveDesk for all our SaaS and WordPress products and we are happy with the user experience and solutions provided by ThriveDesk. The customer support is excellent.

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TechNext Limited

Managing Director

5/5

We moved from Zendesk to ThriveDesk and I would highly recommend ThriveDesk to everyone. It’s loading time is insane. Our customers are happy with our service and we can build a strong relationship with them.

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Themefisher

Chief Executive Officer

Use Thrivedesk for free for 14 days. Zero risk. High returns.