🎡NEW: Introducing WPPortal and powerful API

Customer Support platform for SaaS & eCommerce

ThriveDesk makes customer service better, faster and remarkably effective. Manage all your customer conversations in one place that feels like your inbox.

 4.7/5

We have a rating of 4.7/5 stars on G2, Capterra from our 100+ customers.

Who is ThriveDesk for?

We specifically cater to small businesses because we understand that enterprise-oriented help desk software may not be well suited for start-ups and small businesses.

ThriveDesk is simple, easy to set up, and will increase your customer support efficiency tremendously.

SaaS

eCommerce businesses

WordPress startups

Live Chat

Convert customers at scale with our live chat Assistant

Optimize conversions, prevent cart abandonment, and be there for your customers when they need you with ThriveDesk’s Live Chat feature.

Live chat that matches your brand

We make it easy for customers to get help on your website or app, right when and where they need it.

Chat anywhere

We make it easy for customers to get help on your website or app, right when and where they need it.

Realtime customer journey

Find out in real time where your customers are coming from and what they are doing on your website.

Never lose a conversation

Keep the conversation going with your customers by following up on their emails even if customers drop off Live chat.

Self-serve support

Put your Knowledge Base as a first stop for customer questions.

Integrated apps

You can use the apps that we have or you can make your own. You can put them into conversations or on your home screen.

Live chat that matches your brand

We make it easy for customers to get help on your website or app, right when and where they need it.

assistant customizable

Chat anywhere

We make it easy for customers to get help on your website or app, right when and where they need it.

Chat anywhere

Realtime customer journey

Find out in real time where your customers are coming from and what they are doing on your website.

Assistant Live Visitor Tracking

Never lose a conversation

Keep the conversation going with your customers by following up on their emails even if customers drop off Live chat.

chat to email

Self-serve support

Put your Knowledge Base as a first stop for customer questions.

Integrated apps

You can use the apps that we have or you can make your own. You can put them into conversations or on your home screen.

Integrated apps

Shared Inbox

Streamline tickets and customer conversations all in one place

Make it easy for your team to manage emails through a single shared inbox.

Assignments

Use pre-populated responses to quickly respond to customer queries.

Collision detection

Know when two people from your team are attempting to reply to the same customer query.

CSAT Surveys

Learn how happy your customers are with your customer service through a short survey about their experience.

Saved replies

Use pre-written responses and actions and eliminate time spent on redundant tasks.

Private Notes

Collaborate on tickets privately in real-time and provide a smooth, seamless experience for your customer.

Tagging

Add context to your support tickets and organize them better by using tags and labels.

Assignments

Use pre-populated responses to quickly respond to customer queries.

Assignment

Collision detection

Know when two people from your team are attempting to reply to the same customer query.

collision detection

CSAT Surveys

Learn how happy your customers are with your customer service through a short survey about their experience.

csat report

Saved replies

Use pre-written responses and actions and eliminate time spent on redundant tasks.

saved replies

Private Notes

Collaborate on tickets privately in real-time and provide a smooth, seamless experience for your customer.

private notes

Tagging

Add context to your support tickets and organize them better by using tags and labels.

tags

“They really stand behind their product and constantly pushing it forward. Its getting better every day! I can now have all my customers tickets in one place – thats peace of mind.”

— Marius Tyranowski, CMO of Angaben gemäß

Moved From

Knowledge Base

Help your customers help themselves

Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.

Reporting

What gets measured gets improved

ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.

Multilingual

We speak to your language

Is English not a primary language? no issue. ThriveDesk supports five languages, and we are continually working to add more.

Mobile ready when you step out the desk

You’ll find all the features you love from ThriveDesk’s web app on the mobile app 👇

Integrate with other apps you already use

ThriveDesk connects with hundreds of apps seamlessly to simplify your team’s workflow.

Blog

What we've been writing...

Freemius Integration

ThriveDesk + Freemius Integration: Elevate Your Customer Support Experience

Has it ever occurred to you that every customer interaction is an opportunity to strengthen your brand and create a lasting impression?

Understanding The Role of AI in Enhancing The Customer Support Experience

Picture this: You’re on hold with customer service, listening to the same terrible elevator music for what feels like hours at this

q1 recap

Recap Q1 2023: WPPortal, Learning Hub, SureCart integration and more…

Ayoooo!! We’re back, and this time we’re here to drop a refresher on all the fire hits we’ve been dropping the last