In a small business, everyone wears multiple hats. ThriveDesk is so easy to use and understand that anyone in your company can become a support-pro very quickly and without any difficulty.
We specifically cater to small businesses because we understand that enterprise-oriented help desk software may not be well suited for start-ups and small businesses.
ThriveDesk is simple, easy to set up, and will increase your customer support efficiency tremendously.
As an SMB, your brand image, mission and values are hugely represented by your customer service.
With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.
Collect and analyse customer interactions to provide them with more personalized service. Gaining deeper visibility into your customers’ profiles helps to build better relationships and increase customer loyalty.
According to a survey, 68% customers engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.
Optimize conversions, prevent cart abandonment, and be there for your customers when they need you with ThriveDesk’s Live Chat feature.
Send chat transcripts to your customers as soon as the chat ends.
Allow your agents or customers to easily share files right from the chat widget.
Save time and help agent to reply fast from the categorised canned replies.
Let customers & agents send relevant emoji’s in the conversation and it fun
Help you measure the success of your customer support team, and areas that need improvement.
Granular access control system that help you control what an agent can see and perform.
ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.
Use reports on your dashboard to monitor the number of conversations that have taken place, average turnaround time by your customer support team, highest performing team member, and the most popular platform on which conversations are taking place.
The happiness score helps the team, as well as individual members identify trends in the team’s performance.
You have the option to share your happiness score on your website, which will serve as a testimonial to encourage your customers to make a purchase. It also acts as an incentive to boost employee productivity and performance.
Get a quick overview of team performance for any time period. View results for the entire team or individual team members.
The company performance report allows you to monitor how your company is performing against your own goals, as well as your competitors.
Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.
Our aim is to make it as easy as possible for you to:
We’ve been using ThriveDesk for all our SaaS and WordPress products and we are happy with the user experience and solutions provided by ThriveDesk. The customer support is excellent.
Managing Director
We moved from Zendesk to ThriveDesk and I would highly recommend ThriveDesk to everyone. It’s loading time is insane. Our customers are happy with our service and we can build a strong relationship with them.
Chief Executive Officer
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