Where Teams Connect to Thrive Customer Support
In a small business, everyone wears multiple hats. ThriveDesk is so easy to use and understand that anyone in your company can become a support-pro very quickly and without any difficulty.
In a small business, everyone wears multiple hats. ThriveDesk is so easy to use and understand that anyone in your company can become a support-pro very quickly and without any difficulty.
We specifically cater to small businesses because we understand that enterprise-oriented help desk software may not be well suited for start-ups and small businesses.
ThriveDesk is simple, easy to set up, and will increase your customer support efficiency tremendously.
As an SMB, your brand image, mission and values are hugely represented by your customer service.
With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.
Assign tasks to a specific person or a team. All team members get notified when a task is assigned to a team. You can also assign the task to an individual member within the team.
The last thing you want is the possibility of people from the same team giving different information to the same customer.
Shared inbox allows you to assign incoming tickets to specific teams or team members. This can be done either manually or through routing rules.
Recognize and reward the best performers in your team by tracking customer satisfaction ratings. This will also help you assign more work to high performers and improve chances of customer delight.
Make it easy for even the newest employee in your team to increase their efficiency and respond to more customers more quickly.
The feature also provides placeholders for customers’ name and email.
Leave comments or notes on tickets about the status and progress of the ticket. This will be visible only internally to all the team members who have access rights to it.
Optimized searching and categorization makes it easy for anyone in your team to catch up or delegate quickly.
Collect and analyse customer interactions to provide them with more personalized service. Gaining deeper visibility into your customers’ profiles helps to build better relationships and increase customer loyalty.
At WPSmartPay we are using ThriveDesk as our primary support channel. Their Easy Digital Downloads integration for WordPress is the real integration we’ve been looking at.
CMO
Spend less time on guesswork, and more time selling using valuable sales intelligence insights on every customer you communicate with across platforms.
Divide customers with similar characteristics into small groups to customize your marketing efforts. We help you reach the customers who are most receptive to your products and services.
Track how a sale is progressing by creating notes on your observations and customer interactions. You can add multiple notes for the same record and revisit it at will.
Save effort and time spent on toggling from one tool to another. Thrivedesk’s CRM can be integrated easily with other applications, making it more efficient in managing data.
According to a survey, 68% customers engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.
Optimize conversions, prevent cart abandonment, and be there for your customers when they need you with ThriveDesk’s Live Chat feature.
Send notifications, updates, and other personalized messages to keep customers engaged.
Offline messages are created as tickets that can be addressed when the team is available.
Save time by providing your customer with pre-populated replies for specific questions.
Have more human conversations with your customers.
Cut operational costs and be available for your customers 24/7.
ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.
Use reports on your dashboard to monitor the number of conversations that have taken place, average turnaround time by your customer support team, highest performing team member, and the most popular platform on which conversations are taking place.
The happiness score helps the team, as well as individual members identify trends in the team’s performance.
You have the option to share your happiness score on your website, which will serve as a testimonial to encourage your customers to make a purchase. It also acts as an incentive to boost employee productivity and performance.
Get a quick overview of team performance for any time period. View results for the entire team or individual team members.
The company performance report allows you to monitor how your company is performing against your own goals, as well as your competitors.
Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.
Our aim is to make it as easy as possible for you to:
We’ve been using ThriveDesk for all our SaaS and WordPress products and we are happy with the user experience and solutions provided by ThriveDesk. The customer support is excellent.
Managing Director
We moved from Zendesk to ThriveDesk and I would highly recommend ThriveDesk to everyone. It’s loading time is insane. Our customers are happy with our service and we can build a strong relationship with them.
Chief Executive Officer
ThriveDesk is trusted by hundreds of thriving people. Here are a few of them.
CEO, Brainstorm Force
CEO, weDevs
Founder, MailOptin
Founder, Mint WP
CEO, MailBluster
CEO, XpeedStudio
CMO, Content Loop
Founder, SaaS Launchpad
Founder, CreativeCollab
CEO, corePHP
CEO at Digital Shift
Founder, CodeRex
CEO, ExonHost
Senior Engineer, Mimecast
Founder, GSPlugin
Founder, Themefisher
Founder, ExclusiveAddons
Founder, WPStarters
Helping startups thriving customer support.
