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Instantly connecting with website visitors and turning them into customers is crucial for any online business. Implementing live chat on your website allows you to engage visitors in real time and provide personalized assistance. This can lead to improved customer satisfaction, higher sales conversions, and lower abandonment rates.
With so many live chat plugins available, it can be tricky to determine which one is the best fit for your needs. Whether you want advanced analytics, deep integration with your WordPress site, or specialized eCommerce features, there are excellent options to choose from.
In this article, we will cover the top 10 live chat software for instantly engaging your site visitors in 2024. We evaluated dozens of solutions based on features, pros and cons, ease of use, customer support, and value to select the very best options across different categories.
You will discover the leading solutions for integrating powerful live chat capabilities on your website, from lightweight free software to advanced paid platforms. With the right chat software, you can start conversions and provide rapid assistance to engage your visitors like never before. Let’s dive in and look at the top 10!
10 Best Live Chat Software for eCommerce at a glance
| Software | Pricing | Key Ecommerce Features |
|---|---|---|
| ThriveDesk | Starts at $25/month | Order processing, Live chat, Knowledge base, Surveys, Third-party integrations (e.g., WooCommerce, EDD, Surecart and Freemius) |
| Tidio Chat | Starts at $20/month (Free version available) | Product Recommendations, Live Product Cards, Email marketing integration, Third-party integrations, Predefined Templates for Bot Creation |
| DelightChat | Starts at $49/month | Omnichannel inbox, Collaborative interface, Automated responses & AI-powered assistance, Customizable chat widget |
| Gorgias | Starts at $10/month | Detailed customer information, Automated order management, Chat campaigns & sales tracking |
| Tawk.to | Free | Live chat, Ticketing, Knowledge base, Video & voice chat add-ons, Team collaboration features |
| JivoChat | Starts at $19 per agent/month (Basic free version available) | Multi-Department Routing, Knowledge Base Integration, Social media integrations (e.g., Facebook, Telegram) |
| LiveAgent | Starts at $9/agent per month | Ticketing System Integration, Customizable Branding, Third-party applications |
| Chatra | Starts at $17, Free plan available | See shopper cart contents, Real-time visitor list, Chatbot options, Preview customer typing |
| eDesk | Starts at $199/month | Centralized inbox, Easy to use interface, Integrations with various platforms |
| Olark | Starts at $29/agent per month | Salesforce & Slack Integration, Chat Transcripts, Customizable Chat Box Branding, Automation Rules, Real-time and Scheduled Analytics Reports |
10 Best Live Chat Software for eCommerce In Depth
ThriveDesk – Robust Live Chat and Help Desk for eCommerce
ThriveDesk is an all-in-one customer service platform focused on powering exceptional support experiences for eCommerce businesses. Going beyond conventional help desk software, it combines a robust live chat system with shared team inboxes, an AI-powered knowledge base, and deep eCommerce integrations.
Together, these capabilities enable agents to provide personalized, context-rich assistance to customers throughout their post-purchase journey – from order inquiries to returns. ThriveDesk helps agents resolve issues faster while delighting shoppers by centralizing customer information and conversations across communication channels.
Standout eCommerce features of ThriveDesk:
- Seamless eCommerce Integrations: Seamless integration with leading eCommerce platforms like WooCommerce, allowing agents to handle orders, shipping, cancellations and more directly within the chat widget
- WPPortal (Self-Service Customer Portal): Self-service portal enabling customer agents to provide instant support view order status and track shipments under one dashboard
- Customizable Chat Widget: Customizable chat widget providing a personalized customer experience aligned with brand image
- Real-Time Translation: Real-time translation breaking down language barriers when assisting international customers
- AI-powered Editor: AI-powered corrections helping agents communicate effectively and avoid errors
- Shared Inbox: Shared inbox and slash commands streamlining collaboration across departments
- Granular Analytics: Granular analytics providing actionable insights on common inquiries, resolution times and agent performance
| Pros | Cons |
|---|---|
| Combines live chat, help desk, knowledge base, and eCommerce integrations in one platform | Limited integrations available |
| Real-time translation, AI-powered editor, and shared inbox enable personalized and efficient interactions | Lack of native mobile alerts |
| Self-service portal empowers customers and reduces agent workload | |
| Granular analytics provide valuable data to optimize support | |
| Competitive plans available for different business sizes |
Pricing:
| Starter | $25/month (4 seats) |
| Plus | $49/month (10 seats) |
| Enterprise | $25/seat per month (Minimum 10 seats) |
ThriveDesk’s pricing plans are fair and competitive. The company offers a variety of plans to suit the needs of businesses of all sizes
With robust eCommerce capabilities, omnichannel integrations and customization options, ThriveDesk enables retailers to deliver exceptional real-time support, nurture customer relationships and facilitate a smooth post-purchase experience – ultimately driving growth through improved conversion and loyalty.
Tidio Chat – Intuitive Live Chat for eCommerce Customer Support
Tidio Chat is a versatile live chat plugin designed to enhance customer engagement on your website. With powerful features such as customizable bots, email marketing integration, and a user-friendly web widget, Tidio Chat empowers businesses to provide real-time assistance to their website visitors.
The platform’s affordability and flexibility make it an ideal choice for small businesses seeking efficient customer support solutions. Tidio Chat facilitates seamless communication, enabling businesses to streamline interactions, boost customer satisfaction, and ultimately improve overall conversion rates.
Standout eCommerce features of Tidio Chat:
- Seamless Platform Integrations: Shopify and WooCommerce integrations connecting chat to key store data like orders and product catalogs
- Smart Post-Purchase Bots: Customizable post-purchase bots proactively contacting customers regarding shipments, returns, and reviews
- Conversational Chatbots: Smart chatbot conversational flows for handling common prerelease and post-purchase inquiries
- Enhanced Personalization: Customer identity detection enabling personalized greetings for return visitors
- Unified Team Workflow: Team inbox allowing agents to collaborate on complex multi channel conversations
- Customizable Widget: Customizable chat widget matching brand colors and messaging for cohesive experience
- Multilingual Support: Real-time translation breaking language barriers with international customers
- Actionable Analytics: Granular analytics revealing insights on peak traffic, common questions, and agent performance
| Pros | Cons |
|---|---|
| User-friendly platform with intuitive features and automation tools | Compared to some competitors, integrates with fewer platforms |
| Integrates seamlessly with Shopify and WooCommerce | Features restricted in the free version |
| Customizable bots handle common inquiries and improve efficiency | Customization might be limited for advanced needs |
| Customer identity detection enables greetings for returning visitors | Bot accuracy and suitability might vary depending on use case |
Pricing:
| Free | $0 |
| Starter | $20/month |
| Communicator | $19 per seat/month |
| Chatbots | $19/month |
| Chatbots & Communicator bundle | $19/month + $19 per seat/month |
| Tidio+ | $329/month |
With easy-to-use automation tools, deep eCommerce integrations and affordable plans starting at $19/month, Tidio Chat helps online retailers support customers across channels while growing their business.
DelightChat – All-in-One Customer Support for Shopify Stores
DelightChat is an all-in-one customer support platform designed to simplify and streamline communication for eCommerce businesses. With a focus on enhancing collaboration and efficiency, DelightChat integrates various communication channels, including email, chat, and social media, into a unified inbox.
The platform offers features such as automated workflows, order-related context, and collaborative tools, allowing teams to provide quick and personalized support. DelightChat is tailored to the unique needs of eCommerce businesses, making it easier for them to manage customer inquiries, resolve issues promptly, and deliver a delightful shopping experience.
Standout eCommerce features of DelightChat:
- Native Shopify integration: They provide agents access to store admin and customer data
- Unified inbox: Centralizing Shopify orders, live chat, emails, social media and more
- Conversational AI Bots: AI-powered chatbots handling frequent pre-sale and post-sale FAQs
- Automated post-purchase triggers: for delivery updates, feedback surveys and more
- Collaborative workflow features: empowering real-time team communication
- Customizable widgets: matching brand theme for cohesive storefront experience
- Conversation analytics: revealing insights across customer journey touchpoints
| Pros | Cons |
|---|---|
| Manage inquiries from WhatsApp, Instagram, Facebook, emails, and live chat in one place | Currently only integrates with Shopify, though others are coming soon |
| Respond to queries and collaborate with your team seamlessly within the app | More expensive than some basic live chat solutions |
| Offers good value for money compared to competitors, especially as you scale | May not offer advanced features like advanced chatbots or reporting compared to competitors |
| Integrates with Shopify in minutes without complex configurations | |
| Simple and intuitive for users of all technical levels |
Pricing:
| Startup | $49/month |
| Scale | $99/month |
| Growth | $299/month |
With an intuitive interface, mobile access, and easy setup without tutorials or demo, DelightChat helps Shopify merchants deliver exceptional connected support experiences to boost satisfaction and loyalty.
Gorgias – Unified Customer Service for eCommerce
Gorgias is a comprehensive customer support platform tailored for eCommerce businesses, offering a centralized solution to manage customer interactions seamlessly. With a robust integration of various communication channels like email, chat, and social media, Gorgias provides a unified workspace for efficient support.
What sets Gorgias apart is its advanced automation capabilities, using machine learning to recognize and respond to common customer queries. This accelerates response times and allows support teams to focus on more complex issues. By consolidating customer data and order information, Gorgias empowers eCommerce businesses to deliver personalized and effective support, ultimately enhancing customer satisfaction and loyalty.
Standout eCommerce features of Gorgias chat:
- Deep Store Integrations: Seamlessly embeds natively with Shopify, BigCommerce and WooCommerce for unified data access
- Consolidated Customer Profiles: Collates interaction history across channels for contextual, personalized conversations
- Streamlined Order Management: Enables editing orders, processing returns and refunds without leaving the platform
- Proactive Chat Campaigns: Sets up targeted chat pop-up campaigns for engagement at key pages
- Rich Customer Analytics: Actionable insights on common questions, sales influencers and agent performance
- Automation Capabilities: Creates customized macros and intent detection rules to auto-tag and route tickets
- Omnichannel Visibility: Central dashboard providing bird’s-eye-view of all conversations with business tools
| Pros | Cons |
|---|---|
| View order history, product preferences, and other vital details within the chat for personalized support | Not suitable for businesses outside the ecommerce space |
| Renew subscriptions, issue refunds, and edit orders directly from the helpdesk, boosting efficiency | Interface and features can be complex for beginners |
| Proactively engage customers with targeted campaigns and personalized greetings | Advanced plans can be expensive compared to competitors, especially for smaller businesses |
| Access and edit customer data, orders, and products seamlessly within the Gorgias dashboard | May not prioritize real-time chat interactions like some competitors |
| Streamline communication with automated replies for FAQs and organize conversations for easy reference | |
| Automatically categorize inquiries and route them to the right agent for faster resolution |
Pricing:
| Starter | $10/month, billed monthlyOnly available for monthly subscription for annual billing |
| Basic | $60/month, billed monthly$50/month, billed annually |
| Pro | $360/month, billed monthly$300/month, billed annually |
| Advanced | $900/month, billed monthly$750/month, billed annually |
| Enterprise | Custom pricing |
With deep eCommerce integrations and unified omnichannel workflows, Gorgias enables agents to effectively service customers while directly driving business outcomes like renewals, referrals and greater lifetime value.
Tawk.to – Free Live Chat for Early-Stage eCommerce
Tawk.to is a versatile live chat application designed to elevate your website’s customer engagement. With its user-friendly interface and robust features, Tawk.to allows businesses of all sizes to connect with website visitors in real-time.
The platform offers customizable chat widgets, automated triggers, and a seamless integration process, making it easy for users to implement and operate. Tawk.to stands out with its free plan, providing essential live chat functionalities without any cost. Whether you’re a small business or a large enterprise, Tawk.to enables you to enhance customer communication, address inquiries promptly, and foster meaningful interactions on your website.
Standout eCommerce features of Tawk.to:
- Visitor Tracking & Analytics: Geo IP tracking, detailed visitor analytics, and granular chat history provide usage insights
- Enhanced Personalization: Attention bubbles, visitor info sneak peeks, and automatic translations facilitate personalized interactions
- Omnichannel Conversations: Unified inbox centralizes live chat, support tickets, calls and SMS for streamlined workflow
- Scalable Teams: Enterprise-grade capabilities like aliasing, departments, and advanced agent collaboration streamline scaling
- Security & Compliance: Domain restriction, encryption and filtering ensure chat data protection and compliance
- Customizable Widgets & Portals: Match chat boxes, customer portals and knowledge bases to your eCommerce brand
- Emerging Commerce Tools: In-chat payments, scheduling, and file transfers lay the foundations for advanced embedded capabilities
| Pros | Cons |
|---|---|
| Offers basic features like live chat, ticketing, knowledge base, and video/voice add-ons at no cost | Lacks specific features catering to online stores’ needs |
| Assign conversations and create internal knowledge bases for efficient teamwork and context-rich responses | Advanced features require paid add-ons and removal of branding |
| Over 45 languages available to cater to a global audience | Some users find the interface clunky and not entirely user-friendly |
| Chat with visitors and manage conversations on the go with Android and iOS apps | Reports of missed notifications delaying responses to customer messages |
| Track visitor activity and engage proactively based on their browsing behavior | Basic analytics capabilities may not be sufficient for larger businesses |
Pricing:
While completely free Tawk.to lacks deep store integrations. Its free plan and continuously evolving features make it a compelling starting point for cost-conscious eCommerce businesses.
Jivochat – Omnichannel Live Chat and Bot Platform
JivoChat serves as a versatile solution for e-commerce customer service, emphasizing seamless customer communication and support. With its all-in-one business messenger, JivoChat enables online retailers to connect with customers across various channels, including live chat, phone, email, and social media.
The platform excels in real-time visitor monitoring, allowing businesses to engage website visitors effectively. Particularly beneficial for e-commerce, JivoChat facilitates proactive chat invitations, enhancing customer interactions and support. The intuitive interface and language translation capabilities contribute to a user-friendly experience, ensuring efficient communication for both customers and support teams. With JivoChat, e-commerce businesses can streamline customer interactions, boost engagement, and provide a unified platform for managing online conversations.
Standout eCommerce features of JivoChat:
- Unified Messaging: Centralized inbox for managing conversations across live chat, social media, SMS, WhatsApp, Facebook Messenger etc.
- Lead Generation: Lead capture forms and interaction tracking enable agents to identify and assist high-value prospects
- Personalized Experiences: Customized caller ID, real-time support and file sharing facilitate personalized conversations
- Conversational Bots: Workflow automation and chatbots handle common inquiries to free up agents
- Team Collaboration: Shared inbox facilitates efficient allocation and transfer of conversations between agents
- Deep Integrations: APIs and integrations with marketing, sales and support tools enhance capabilities
- Performance Analytics: In-depth analytics provide actionable insights to optimize staffing, responses and conversions
- Customizable Widgets: Match chat box styling and messaging to eCommerce brand personality
| Pros | Cons |
|---|---|
| Offers live chat, phone, email, and social media messaging in one platform | Many key features, like call forwarding and multi-department routing, are locked behind paid plans |
| See website visitor details like browsing activity and origin for personalized outreach | Can become expensive for teams with multiple support agents |
| Identify areas for improvement and optimize your support performance | Lacks rules and automated responses for common inquiries |
| View customer inquiries before they send, allowing for faster responses | Some users report difficulties getting timely help with technical issues |
| Transfer and invite colleagues to join ongoing customer conversations |
Pricing:
| Basic | $0 |
| Professional | $19 per agent/month, billed annually |
| Enterprise | $38 per agent/month, billed annually |
With versatile features, great customization capabilities and budget-friendly paid plans starting at $19 per agent monthly, JivoChat helps eCommerce businesses strengthen engagement and support across key channels.
LiveAgent – Robust Live Chat Software for High Volume eCommerce
LiveAgent offers a robust platform for eCommerce businesses with a strong focus on enhancing the online shopping experience. Tailored to the unique needs of eCommerce, LiveAgent integrates seamlessly with popular platforms, ensuring smooth communication across various channels, including chat, email, and social media.
The platform’s advanced features, such as real-time live chat, customizable chat widgets, and proactive chat invitations, empower e-commerce businesses to engage customers instantly. With features like a unified inbox, efficient ticket management, and a built-in CRM, LiveAgent provides a centralized hub for managing customer interactions, order inquiries, and support requests.
Standout eCommerce features of LiveAgent:
- Omnichannel Visibility: Centralized dashboard providing real-time visibility into all conversations across channels
- Proactive Engagement Tools: Triggers automated chat invitations when visitors meet qualifying criteria
- Team Collaboration Features: Shared inboxes, smart routing and real-time typing enable efficient collaboration
- Workforce Management: Advanced capabilities for monitoring agent performance and balancing workloads
- Deep Customization: Fully customizable chat widgets, notifications and canned responses aligned to brand
- Customer Intelligence: Collects interaction history for personalized, context-aware conversations
- Built-in CRM: Enables access to customer data directly within the chat interface
- Scalable Enterprise Plans: Pricing supports high agent counts required for enterprise eCommerce volumes
| Pros | Cons |
|---|---|
| Offers a free version with basic features, suitable for startups or low-budget operations | Some users find the interface dated and less user-friendly compared to newer solutions |
| Integrates with social media, messaging platforms, email, and voice for omnichannel support | While it covers major platforms, its integration range might be narrower than some competitors |
| Centralizes customer inquiries from various channels for efficient organization and resolution | Open-source nature may require technical expertise for customization and maintenance |
| Filters malicious attempts and ensures communication security | Free plan offers basic functionality, requiring upgrades for advanced features |
| Granular control over user access and actions within the platform | Per-agent pricing might be less budget-friendly for smaller teams compared to flat-fee plans |
| Provides various tiers with additional features depending on your needs |
Pricing:
| Small | $15/agent per month, billed monthly$9/agent per month, billed annually |
| Medium | $35/agent per month, billed monthly$29/agent per month, billed annually |
| Large | $59/agent per month, billed monthly$49/agent per month, billed annually |
| Enterprise | $85/agent per month, billed monthly$69/agent per month, billed annually |
With robust features purpose-built for large teams and advanced customization, LiveAgent helps high-volume retailers and eCommerce brands deliver specialized support at scale.
Chatra – Live Chat for Boosting eCommerce Conversions
Chatra is a dynamic live chat platform designed to revolutionize customer communication on your website. With its sleek and intuitive interface, Chatra empowers businesses to engage with visitors in real-time, providing instant assistance and building meaningful connections. Standout features include customizable chat widgets, proactive messaging, and comprehensive visitor insights.
Chatra seamlessly integrates with popular e-commerce platforms, making it an ideal solution for online businesses looking to boost sales and enhance customer satisfaction. Whether you’re a small startup or an established enterprise, Chatra offers the tools to create a personalized and efficient live chat experience for your website visitors.
Standout eCommerce features of Chatra:
- Store Connectivity & Cart Visibility: Native integrations with Shopify, WooCommerce etc provide agents visibility into key visitor data
- Behavior Tracking & Retention: Google Analytics integration and cart abandonment triggers enable data-driven engagement
- Proactive Assistance: Initiate automated chat sequences when visitors meet certain qualifying criteria
- Prepared Responses: Preview visitor messages to optimize response times and boost satisfaction
- Omnichannel Persistence: Unlimited chat history across devices reduces repetition for customers and agents
- Enhanced Diagnostics: Visitor session recording and screen sharing for resolving issues faster
- Collaborative Teams & Bots: Group chats facilitate agent collaboration while bots handle common FAQs
- Personalized Sales Journeys: 1:1 journey building, custom CTAs and special offers help drive conversions
| Pros | Cons |
|---|---|
| Designed specifically for online stores, offering features like cart insights and targeted engagement | Many valuable features like proactive chats, reporting, and app integrations are restricted to paid plans |
| See who’s browsing your website and their cart contents, allowing for proactive outreach and personalized assistance | Can be expensive for teams with multiple support agents compared to flat-fee alternatives |
| Automate responses to common inquiries and initiate conversations based on triggers, improving efficiency and availability | Offers less customization compared to some competitors, potentially restricting branding and styling options |
| View customer inquiries before they send, enabling faster response preparation and improved first response times | Some users report inconsistent or delayed notifications, impacting response time and chat effectiveness |
| Offers basic features like live chat and multi-agent collaboration at no cost | Free plan lacks advanced reporting capabilities, potentially hindering performance analysis |
Pricing:
| Free | $0 |
| Essential | $21/agent per month, billed monthly$17/agent per month, billed annually |
| Pro | $29/agent per month, billed monthly$23/agent per month, billed annually |
With smart automation, persistence, personalization capabilities and affordable paid plans starting at $15/mo, Chatra helps eCommerce businesses boost assistance quality and sales.
eDesk – Unified Customer Service Software for eCommerce
eDesk is a sophisticated customer support platform that streamlines your multi-channel communication and enhances your ecommerce business’s efficiency. With eDesk, you can centralize all customer interactions, including emails, chat, and social messages, in one unified inbox.
The platform’s automation tools help prioritize and categorize queries, allowing you to respond promptly to customer needs. eDesk’s collaborative features facilitate seamless teamwork, ensuring a cohesive customer support strategy. Tailored for e-commerce, eDesk integrates with major marketplaces, providing a comprehensive solution for managing customer interactions and boosting overall satisfaction. Elevate your customer support game with eDesk for a more organized and responsive e-commerce operation.
Standout eCommerce features of eDesk:
- Deep Integrations: Seamlessly embeds with all major eCommerce platforms like Shopify, Amazon, Etsy etc.
- Centralized Inbox: Unified inbox for managing live chats, emails, social media, support tickets
- Proactive Assistance: Auto-responses and chatbot capabilities facilitate 24/7 customer support
- Tailored Widgets: Fully customizable widgets match brand theme across storefronts
- Omnichannel Visibility: Single pane of glass providing complete history across customer communication channels
- Real-time Team Collaboration: Facilitates agent collaboration for complex, cross-channel conversations
- Customer Feedback Surveys: Post-resolution surveys collect actionable insights from buyers
- Scalable Plans: Pricing starts at $79 per agent monthly for enterprise-level capabilities
| Pros | Cons |
|---|---|
| Manage all inquiries and requests from various channels (email, live chat, social media, website) in one dashboard for streamlined workflow | Potential issues encountered during initial setup |
| Integrates with major ecommerce platforms and messaging apps without additional fees, ensuring scalability | May lack keyboard shortcuts for faster navigation and actions |
| Clean and intuitive interface simplifies learning and operation | Expensive for smaller businesses |
| Dedicated support team offers assistance during setup and usage | |
| Customize the chat widget to match your brand identity for a cohesive experience | |
| Maintain quick response times even during peak periods with automated replies | |
| Gather valuable feedback from customers to improve your support service |
Pricing:
eDesk has multi tiered complex pricing. Check the link to get a better understanding of their pricing.
With deep customization and top eCommerce integrations, eDesk helps unified commerce brands deliver consistent, quality assistance across high-volume multichannel conversations.
Olark – Intelligent Live Chat Software for eCommerce
Olark proves to be a valuable asset for e-commerce ventures, offering seamless live chat functionality to enhance customer engagement and support. With customizable chat box branding, Olark allows online retailers to align the chat experience with their brand identity.
The platform’s automation rules empower e-commerce businesses to engage visitors effectively, guiding them toward conversions through personalized canned responses. Real-time and scheduled analytics reports provide valuable insights for data-driven decision-making, while features like full transcript search and filtering contribute to efficient information access. Olark’s suite of specialized chat feature add-ons further enhances functionality, making it a versatile choice for e-commerce businesses looking to optimize customer interactions and satisfaction.
Standout eCommerce features of Olark:
- Visitor Behavior Tracking: Tools enabling granular tracking of visitor clicks, journeys and referrals for targeted engagement
- Lead Qualification Automation: Rules triggering customized chat invitations when prospects meet conversion criteria
- Shopper Profile Building: Custom data forms facilitating collection of detailed visitor information during chats
- Personalized Real-Time Assistance: Tailored, branded chat boxes with automation expediting relevant responses
- Support Staff Optimization: Features empowering monitoring, feedback and enhanced collaboration between agents
- Unified Cross-Channel Analytics: Comprehensive reports compiling engagement rates, resolutions and ROI across channels
- Expanded Platform Integrations: Suite of add-ons and over 40 native integrations with leading marketing and sales tools
- Reliable Scalability: Trusted by leading enterprise brands for secure and flexible scaling to high chat volumes
| Pros | Cons |
|---|---|
| Gather essential information before chats for efficient resolution | Most valuable features are locked behind paid plans |
| Increase sales by promoting deals directly within chats | Reports of difficulties collaborating with colleagues within the platform |
| Easily access and integrate customer data for targeted sales efforts | Inaccurate status indicators for online users |
| Save chat transcripts for reference and share data with other sales tools | Expensive for smaller businesses |
| Analyze chat volume, satisfaction scores, and agent activity for actionable insights | |
| Integrate with various tools like Zapier, MailChimp, and Google Analytics |
Pricing:
| Olark | $29/agent per month |
| Olark Pro | Custom pricing |
With smart targeting, personalization and automation fuelling conversion-centric experiences, Olark enables eCommerce brands to boost sales with data-driven live chat.
Choosing the Right Live Chat for Your eCommerce Store
Selecting the right live chat software is pivotal for e-commerce success in 2024. These 10 platforms cater to diverse needs, ensuring businesses can engage with visitors, streamline support, and drive conversions effectively.
ThriveDesk stands out with its all-in-one approach, seamlessly integrating live chat, help desk, and e-commerce features. Tidio Chat, with its versatile integrations and affordability, empowers small businesses with efficient customer support. DelightChat simplifies communication for Shopify stores, offering a unified inbox and collaborative tools. Gorgias excels in automation, consolidating customer data for personalized support.
Tawk.to’s free plan provides essential features for early-stage e-commerce, while JivoChat’s omnichannel approach enhances customer interactions. LiveAgent, designed for high-volume e-commerce, offers a robust platform with advanced customization. Chatra focuses on boosting e-commerce conversions with its personalized approach, and eDesk streamlines multi-channel communication for efficient customer support. Olark, with its intelligent features, proves invaluable for e-commerce ventures seeking data-driven live chat. Each platform caters to specific needs, empowering businesses to thrive in the dynamic online landscape.