Simple pricing for everyone!

You're in good company

Questions about ThriveDesk?
Checkout these FAQ’s!

• What is a Shared Inbox? Why should we have one?

  A Shared Inbox is a special kind of Inbox that lets multiple team members handle emails that come into one Inbox without any problems.

  • Team collaboration: Private internal notes, @mentions, and collision detection prevent team members from working on the same conversation simultaneously.
  • Conversation History: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
  • Reporting: makes it simple to keep tabs on both the individual and collective performance of your team.
  • Powerful Search: With a powerful search query builder, you can find anything and everything with a few clicks.

• Is my data safe with ThriveDesk?

  We adhere to the industry’s best practices and highest standards in all aspect of our work, from code to infrastructure. The data is stored and replicated over various AWS (Amazon Web Services) servers and locations. Every hour, we perform a backup of our data and store it in multiple locations. Only a small number of our engineers get access to client data because we work on a “Need to know basis.”

  We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Everything is 256 bit encrypted. ThriveDesk is privacy focused GDPR compliant software from day one.

• How is ThriveDesk different from sharing a Gmail login?

  There are no team-oriented features in Gmail because it was designed to be used by only one person. As part of the ThriveDesk platform, you’ll be able to take advantage of sophisticated collaboration features such as private notes, @mentions, and collision detection.

  In addition, we have a bunch of handy features like conversation states, canned reply, powerful reporting and customer information widgets that contain full customer purchase history.

• Does ThriveDesk allow us to support multiple brands?

  Yes. You can forward in multiple email addresses and each will have its mailbox in ThriveDesk. Your team can see and respond as desired for each brand/store. You can also have multiple assistants, chats, knowledge bases, communities, etc. Each is customized with your branding.

• Are there any agent limitations per account?

  No, you can add as many support agents to your workspace as you want.

• What integrations do you offer?

  ThriveDesk offers several integrations that can be added to your account. These include internal integrations (assistant, knowledge base, community, etc) as well as a variety of third-party apps that can be connected to ThriveDesk.

• Does ThriveDesk support live chat?

  Yes. We’ve made it super simple to get started with Live Chat with your customers on your website or app through the ThriveDesk Assistant.

• Do you have Knowledge Base tool?

  Yes! We have a powerful, customizable Knowledge Base available from PRO plan

• How long does it take to set up our account? Can you help?

  As soon as you sign up, our onboarding workflow guides you through the process of setting up your mailbox and adding your team members in just a few clicks.

  Please don’t hesitate to get in touch with our support team if you have any questions or concerns about how to set up your account.

• Will we be charged when our trial is up?

  No. We don’t ask for your credit card up front, so you’ll only be charged when you decide you’re ready. If you want to continue after your trial, we’ll ask for payment details. If not — cancel with a click, no questions asked.

• Can we cancel at any time?

  There’s no minimum contract for ThriveDesk — cancel at any time without penalty or hassle.

• Can I delete my data and account?

  Yes, from your account settings you can delete your account and we’ll remove everything instantly. You’ve the complete right to be forgotten.

• What payment methods do you accept?

  We accept payments from PayPal, MasterCard, Visa, American Express, and all major credit & debit cards.

• Do you have Help Scout migrator?

  Yes, we have a concierge migration team that can help you migrate all your Help Scout data for free. You just need to fill out the form and our team will take care of the migration for you. If you have an annual contract with Help Scout, we’ll buy the credit for you.