When you’re a business owner, nothing comes closer to customer satisfaction. As the internet has vastly expanded and made spaces for online business, then why do we restrict to customers in our region or country? Why don’t we spread all
Welcome to ThriveDesk’s monthly release note! Since our launch of ThriveDesk 2.0, our team has been working tirelessly to release new features and optimize the platform everyday. We’ve done some major updates that I’m excited to share, but that’s the
If you own an eCommerce site, there is primarily only one source of revenue for you; customers. More customers mean more sales, and more sales
If you’re looking for a new way to grow your business, adopting a live chat can be a game changer. Every business owner who takes
Churn might just be the most dreaded term in the entire SaaS industry. After all, it’s the direct obstacle to growth. And while churn is
What do Shopify, Zendesk, Buffer, Intercom, Help Scout, and Evernote have in common? They all launched on AppSumo. AppSumo is the bread and butter for
When it comes to support channels, live chat has consistently been the most popular. Around 41% of consumers preferring live chat support over any other
Live chat support is the ideal online support option for a customer who needs direct and impromptu assistance because it enables interaction with the capacity
Customer happiness has a significant impact on the success of your organization. If your customer satisfaction level is low, your customer loyalty and retention will
Google is constantly changing its algorithms. Just because your website is ranking in the top 10 today doesn’t mean that it will maintain that position
In today’s fast-paced environment, users generally expect a business to act fast with instant customer support. According to Ifbyphone, 59% of customers are more likely
A customer communication management software allows e-commerce businesses and companies to communicate with their customers smoothly along with developing a trustworthy relationship with them. Customers
If you are the owner of an online business, you may already know that customers want answers to their questions right away, and any doubts
Providing excellent customer service has never been more important than it is now. If your business provides customer service, you need to make sure your
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