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THRIVEDESK BLOG

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New Ticket, Live Chat and Responsive UI

Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent productivity. New Ticket/Conversation View Designed for maximum efficiency, our revamped ticket…

Customer Support

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What Does Great Customer Service Mean to You?

What Does Great Customer Service Mean to You?

Have you ever checked into an overnight hotel room to find chocolates on the bedspread and warm towels in the bathroom?  Perhaps you’ve been to a restaurant where you received a complimentary refreshing beverage while…

Qualities of a Good Customer Service Representative

15 Qualities of a Good Customer Service Representative

A Customer Service Representative (CSR) is the first contact for customers needing help with a company’s products or services. They handle inquiries, solve problems, and ensure customer happiness. CSRs maintain good relations and uphold the…

Actionable Tips for Customer Service

15 Actionable Tips for Customer Service

When it comes to customer service, advice is abundant, yet everyone keeps the really helpful tips to themselves. Call it “keeping a competitive edge” or downright greed, but we at ThriveDesk see things a bit…

Fast Response Time: How Fast should I respond?

Fast Response Time: How Fast should I respond?

Let’s say you order some takeout from 2 places similarly distanced from your house. One gets to you in 20 minutes, and the other gets to you in 40. Which one are you giving the…

Customer Feedback Management: How to Manage Customer Feedback? (Guide)

Customer feedback is akin to a treasure chest, unlocking insights into your business’s heartbeat. With every critique and commendation, customers shape the evolution of your products and services. In today’s competitive landscape, effective feedback management…

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