Improve team communication and resolve queries faster
Sometimes, a customer may have a tricky question that needs input from multiple team members. With private notes, your team can share important information and ideas about the customer’s question secretly, so they can work together to find the best solution.
It’s like passing secret notes between team members, but all focused on helping the customer. This way, the team can communicate better, share insights, and provide faster and more accurate support to make the customer happy.