All the features you need a Help Desk software to stay productive and thriving customer support.
Use bold, italics, hyperlinks, lists and quotes to make your replies more readable for your customers.
A confirmation message that is sent to customers as soon as their email is received.
Automatically BCC an email address (like your CRM) to keep an external record of all your replies.
Collapse and expand all messages in a conversation for easy viewing.
Create a new conversation and assign a team member directly in ThriveDesk.
Clear the clutter by deleting conversations you no longer need.
Automatically forward incoming mail to your ThriveDesk inbox to track conversations.
Private communication between users that is not visible to the customer.
Customers rate their support experience, and you can view results in the reports.
AKA canned responses, insert these in two clicks to answer common questions.
Every conversation stored as draft before you send, other team member can edit or send it right away.
Review previous conversation create by customers and track recurring questions.
Attach photos or documents up to 19.5MB by dragging them right into the conversation.
Quickly preview image attachments in conversations without downloading them.
Batch changes to conversations to avoid having to repeat the same action over and over.
Set up rich-text-friendly signatures that your whole team can use.
Move faster with shortcuts for common actions.
Merge two conversations together to keep related emails in the same conversation.
Move your conversations to other inboxes to stay organized with the correct person or team.
Support multiple brands or email addresses from the same dashboard with unlimited inboxes.
You can use separate workspaces for multiple brand and switch between them easily.
Know when your message was read by the contacts with email read receipts.
We can send emails on your behalf or use your custom SMTP credentials.
Keep detailed notes of phone conversations for easy reference and follow-up.
Use powerful search operators to find the exact conversations you need with minimal effort.
Another layer of spam filtering to help you cut down on the noise.
Organize conversations or tag them for future reference, just like you do with email.
Helps you catch mistakes before they get sent with countdown periods from 5-30 seconds.
Bend ThriveDesk to your will using OAuth and these read/write endpoints.
Use webhooks to post data to your server whenever a certain event has happened in ThriveDesk.
Connect ThriveDesk to other web services your business depends on.
You can take full advantage of ThriveDesk Deep integration with WordPress and its eco system.
A quick way for developers to pull customer data from a third party source into the sidebar.
Receive instant notifications in Chrome, Firefox, or Safari.
Set yourself "Away" so your open conversations go to your teammates while you're gone.
Quickly delegate a conversation to another user when you need help. A notification will send automatically.
Inboxes can be restricted to specific users and team. They can only see the Inboxes assigned to them.
You can choose whether to give users access to more advanced management features.
Update Conversations via email
Reply to your customers from your email notifications without logging in.
Receive email notifications for activity in ThriveDesk to stay on top of things even when you're not logged in.
Get real-time alerts when people are viewing or replying to the same conversation and avoid embarrassment.
Use your own domain or sub-domain to your Docs site for branding control.
Change the look and feel of your site with various settings and your own custom CSS.
Help Desk Integration
Search Docs when viewing a conversation and insert a link without leaving the page.
Our mobile first design made sure the docs sites works best on any device.
Customize your URL, add keywords, and enjoy an auto-generated sitemap.xml file.
Your site will be served over SSL for no additional charge.
Lightning fast search enables customers to find what they need in seconds.
Blazing Fast CDN
All static content such as images, videos, css/js are serve from CDN for faster page load.
Docs can handle all the collections and articles you can throw at it.
Access and restore previous versions of an article quickly.
You'll be notified instantly when someone else is editing an article.
Enables you to create an internal knowledge base only for Help Scout users.