10 Best WordPress Chat Plugins in 2024

Instantly connecting with website visitors and turning them into customers is crucial for any online business. Implementing live chat on your WordPress site allows you to engage visitors in real-time and provide personalized assistance. This can lead to improved customer satisfaction, higher sales conversions, and lower abandonment rates.

With so many WordPress chat plugins available, it can be tricky to determine which one is the best fit for your needs. Whether you want advanced analytics, deep integration with your WordPress site, or specialized ecommerce features, there are excellent options to choose from.

In this article, we will cover the top 10 WordPress chat plugins for instantly engaging your site visitors in 2024. We evaluated dozens of solutions based on features, ease of use, customer support, and value to select the very best options across different categories.

You will discover the leading solutions for integrating powerful live chat capabilities on your WordPress site, from lightweight free plugins to advanced paid platforms. With the right chat plugin, you can start conversions and provide rapid assistance to engage your visitors like never before. Let’s dive in and look at the top 10!

10 Best WordPress Chat Plugins at a glance

ThriveDesk – Best for Most Small to Mid sized Businesses

ThriveDesk stands out as a versatile help desk solution featuring a robust live chat component known as Assistant. This widget encompasses a variety of functionalities, making it an exceptional live chat solution for customer support teams. Noteworthy features include the Instant Reply, enabling swift and efficient responses to inquiries, and file sharing, facilitating the seamless exchange of files during chat sessions.

Moreover, Assistant is highly adaptable, allowing businesses to personalize it with their brand colors, notifications, and more. The inclusion of satisfaction rating the feedback collection process, empowering businesses to refine their services based on customer input. 

Through deep eCommerce integrations such as WordPress, WooCommerce, EDD, Surecart and Freemius, businesses can effortlessly oversee various aspects of order processing, including shipping, cancellations, and refunds, directly through the Assistant widget. Specifically for WordPress users they also provide a Self Service Portal (WPPortal).

Standout features of ThriveDesk:

• Live chat: Real-time support for quick issue resolution and satisfaction.
• WPPortal: Create a custom portal for support, knowledge base, and feedback.
• Shared inbox: Centralized view for efficient ticket management and collaboration.
• Knowledge base: Self-service solution to reduce tickets and focus on complex issues.
• Reporting: Insights on ticket volume, response time, and satisfaction for improvement.
• Integrations: Seamless integration with CRM, e-commerce, and social media.
• Customization: Highly customizable to fit specific needs and brand.
• Assistive AI: AI-powered editing for improved support ticket creation.

Pricing:

ThriveDesk’s pricing plans are fair and competitive. The company offers a variety of plans to suit the needs of businesses of all sizes

ThriveDesk is a good option for businesses of all sizes, from small startups to large enterprises even though they primarily focus on smaller to mid-sized businesses. It is a versatile help desk solution that can be used to manage a wide range of support tickets, from simple customer inquiries to complex technical issues.

Tidio Chat – Best for Small Businesses

Tidio Chat is a versatile live chat plugin designed to enhance customer engagement on your WordPress site. With powerful features such as customizable bots, email marketing integration, and a user-friendly web widget, Tidio Chat empowers businesses to provide real-time assistance. 

Its affordability and flexibility make it an ideal choice for small businesses seeking efficient customer support solutions. Elevate your interaction with website visitors, streamline communication, and boost customer satisfaction with Tidio Chat.

Standout features of Tidio Chat:

• Third-Party Integrations: Integrate seamlessly with external tools for enhanced functionality.
• Predefined Templates for Bot Creation: Effortlessly create bots using ready-made templates.
• Unlimited Visitors & Chats: Engage with limitless visitors in multiple chat sessions.
• Desktop and Mobile Apps: Access chat on the go with dedicated apps.
• Live Typing Feature: Enable real-time visibility into customer messages.
• Quick Response Feature: Optimize response time with swift reply options.

Pricing:

For small businesses that want an intuitive live chat platform on a budget, Tidio delivers robust functionality without high costs or complexity. The time-saving bots and email marketing integrations provide great value as well.

LiveChat – Most User-Friendly

LiveChat stands out as the epitome of user-friendly live chat solutions. With its intuitive design and seamless interface, it ensures a hassle-free experience. Packed with features like mobile readiness, CRM integrations, and canned responses, LiveChat caters to users with varying expertise levels. 

Its pricing structure aligns with its accessibility, making it an ideal choice for those seeking a straightforward and user-centric live chat solution for their WordPress site.

Standout features of LiveChat:

• Mobile App Integration: Seamlessly embed chat in mobile applications.
• Direct Chat Links: Generate direct links for quick access to chat.
• Canned Responses: Utilize pre-written responses for efficient communication.
• Surveys: Conduct pre-chat and post-chat surveys for valuable feedback.
• Offline Messaging: Stay connected with users through offline messaging.
• Customizable Design: Tailor the chat interface with a flexible and personalized design.
• Product Recommendations: Enhance user experience with integrated menus and carousels.
• Analytics Features: Leverage powerful analytics tools for insightful data.

Pricing:

For a WordPress integration, excellent usability, and a smooth chat experience on all devices, LiveChat is hard to beat. The extensive features and reasonable pricing make it a top contender.

Zendesk Chat – Best for Advanced Features

Zendesk Chat stands out as a top-tier solution for those seeking advanced features and capabilities in their customer support strategy. With a seamless interface and robust features, it caters to businesses of all sizes, providing a comprehensive platform for efficient customer interactions. 

Boasting advanced analytics, multi-channel support, and powerful automation, Zendesk Chat empowers businesses with the tools needed to excel in customer service. Zendesk Chat is best suited for those aiming to leverage cutting-edge features and analytics to enhance their customer support operations.

Standout features of Zendesk chat:

• Personalized Customer Engagements: Tailoring interactions to individual customer needs.
• Automated Bots: Deploying bots for tailored support and responses.
• Proactive Communication: Initiating proactive outreach to customers.
• Collaborative Group Messaging: Efficiently solving problems through group messaging.
• Self-Service Support: Alleviating staff workload with customer self-service options.
• Efficient Ticketing Systems: Streamlined resolution through efficient ticketing.
• Analytical Tools: Reporting, analyzing, and adapting service with analytical tools.

Pricing:

The pricing structure offers scalability, making it an excellent choice for both small enterprises and larger organizations with complex support requirements.

For large organizations that need a full-featured omnichannel customer engagement platform, Zendesk Chat is a leading choice. The combination of strong analytics, automation, and multi-channel support provides robust capabilities.

Pure Chat – Best for Small to Mid sized teams

Pure Chat is an advanced conversational platform facilitating seamless dialogues between businesses and customers across multiple channels. Offering unlimited chat capacity and history, it ensures no conversations are lost. 

The customizable chat widgets match brand aesthetics, and features like canned responses and mobile push guarantee quick responses. The operator dashboard serves as a centralized control center, providing agents with insights into visitor information for personalized service. 

Integration with other tools through open APIs and social engagement options like live Twitter feeds make Pure Chat a comprehensive solution for real-time customer engagement.

Standout features of Pure Chat:

• Unlimited chats: No limit on the number of chats for seamless conversations.
• Mobile apps: Native iOS and Android apps for mobile messaging.
• Unlimited history: Complete transcripts stored for improving service.
• Advanced customization: Fully customizable chatbox and widgets.
• Integration ready: APIs to integrate with other tools and software.
• Powerful dashboard: Robust operator dashboard to manage chats.
• Chat alerts: Real-time alerts on new messages and chats.
• Canned responses: Quick predefined answers for common queries.
• Visitor information: Collect visitor data like location for personalization.
• Notifications: Chat alerts via email, SMS and push notifications.
• Show Twitter feed; Display live Twitter feed on chat screen.
• Show location: Share business location and map automatically.

Pricing:

Pure Chat is best suited for small to medium-sized businesses looking for an advanced yet affordable live chat service.

Pure Chat offers extensive capabilities needed for conversational customer engagement at an accessible price for modest budgets. The combination of unlimited chats, full customization and smartphone support makes it an ideal chatbot solution for SMBs in any industry to upgrade their customer service.

Jivochat – Best All-Round Option

JivoChat is a versatile all-in-one business messenger (live chat software) designed to enhance customer communication for businesses. With features like real-time visitor monitoring, proactive chat invitations, and customizable widgets, JivoChat enables businesses to engage with their website visitors effectively. 

It supports multiple communication channels, including live chat, phone, email, and social media, providing a unified platform for customer interactions. 

JivoChat’s user-friendly interface, mobile app support, and language translation capabilities make it a practical solution for businesses looking to provide excellent customer support and increase conversions.

Standout features of JivoChat:

• All-in-one business messenger software that works on every major platform: Facebook, Instagram, Telegram, WhatsApp, among many others.
• API: Integrate with WordPress and other tools through APIs.
• Custom Branding: Match chat box styling to WordPress site branding.
• Offline Forms: Collect info from visitors when chat is offline.
• File Sharing: Share files and images with visitors.
• Real-time Chat: Chat with visitors in real-time on WordPress sites.
• Social Media Integration: Integrate chat with social media accounts.
• Third Party Integrations: Connect to other marketing and sales tools.
• Transcripts/History: Store entire chat conversations and history.
• Customizable Caller ID: Customize chatbot name and avatar.
• Data Import/Export: Seamlessly import/export WordPress user data.
• Feedback Management: Get visitor feedback and surveys.
• Interaction Tracking: Track every interaction with visitors.
• Lead Capture: Capture and manage leads from chats.
• Reporting/Analytics: In-depth analytics for chat optimization.
• SMS Messaging: Engage visitors via SMS chat.
• Surveys & Feedback: Get visitor feedback through surveys.
• Workflow Management: Visual workflow builder for chat automation.

Pricing:

JivoChat offers a wide range of features with plans suitable for companies of different sizes and growth stages, especially startups and small businesses looking for full-featured live chat on a budget.

JivoChat is catered for any kind of business. They possess and incredibly diverse set of features which bigger businesses will find desirable as well as competitive pricing which will appeal to smaller businesses. 

LiveAgent – Best for Large Teams

LiveAgent is feature-packed customer chat software built for large teams. It offers enterprise-level capabilities for managing high volumes of chats.

Some key features include shared inboxes, real-time monitoring, advanced workforce management, help desk integration, and robust analytics.

LiveAgent enables large agent teams to collaborate in shared queues with smart routing and workload balancing. Managers have excellent oversight and control features.

Standout features of LiveAgent:

• Chat Button Customization: Tailor your chat button’s position, colors, and animation.
• Real-time Chat: Engage instantly with LiveAgent’s real-time chat for prompt responses.
• Proactive Chat Invitations: Boost engagement with customized proactive assistance.
• Chat Window Customization: Craft a branded chat experience with customizable windows.
• Chats Overview: Gain insights into online visitors and available agents.
• Chat History and Online Visitors: Access and filter current and past chats while monitoring online visitors.
• Real-time Typing View: Stay ahead with LiveAgent’s real-time typing view.
• Customer Relationship Management (CRM): Access a built-in CRM in real-time within LiveAgent.
• Tags for Faster Searches: Enhance search efficiency by tagging past tickets.
• Canned Responses: Accelerate response time with LiveAgent’s canned responses.
• Integration with Third-Party Apps: Seamlessly connect LiveAgent with over 40 third-party applications.

Pricing:

LiveAgent caters to businesses of various sizes, making it scalable from small startups to large enterprises. The choice depends on the scale of operations, support needs, and budget considerations.

Brevo – Best for Email Marketing And Live Chat Integration

Brevo is primarily an email marketing software which also offers live chat features. It is designed to elevate customer engagement through various channels. From live chat and email marketing to SMS and CRM integration, Brevo provides a centralized solution for businesses seeking a seamless and efficient approach to customer interactions.

Standout features of Brevo:

• Complete Marketing Automation Suite: Brevo consolidates live chat, email marketing, SMS, CRM, and more, providing a one-stop-shop for businesses to streamline their marketing efforts.
• 24/7 Chatbot Support: Provide instant answers, automate FAQs and grow contact lists using chatbots.
• Universal Inbox: Seamless Multi-Channel Communication for Real-time Responses and Team Collaboration on the Go.
• Customizable Chat Widget and Profile: Tailor the chat widget and user profiles to align with your brand identity, creating a personalized and cohesive customer experience.
• Real-time Website Page Tracking: Gain insights into user behavior by knowing exactly which page of your website the user is on, directly from the chatbox. This enables more contextually relevant conversations.
• Integrated Inbox for Efficient Responses: Answer chat queries directly from the Brevo inbox, promoting efficiency and allowing support teams to manage interactions seamlessly.

Pricing:

Brevo’s pricing strikes a balance between affordability and convenience, but carefully consider your usage and team size before committing. The free plan is a great starting point, but larger teams might need to weigh the potential cost increase against the efficiency gains of an all-in-one solution.

Crisp – Best for Real-Time Chat Interactions and Analytics

Crisp is a customer service software that offers an innovative WordPress chat plugin. The plugin allows businesses to communicate with their visitors in real-time and generate leads. It comes with desktop and mobile applications, notifications, tagging capabilities, and an availability schedule. 

Crisp can be used to track visitors’ behavior by tracking what they type in real-time. Additionally, Crisp is highly extensible, allowing you to connect with other platforms such as Facebook, Twitter, or your own CRM system.

Standout features of Crisp:

• Engage visitors instantly: Website chat widget, chat triggers, MagicBrowse co-browsing, MagicMap visitor visualization.
• Centralize your conversations: Shared inbox for chat, email, social media, contact forms, push notifications, unlimited history.
• Empower your team: Mobile apps, shortcuts, knowledge base, chatbots, automated campaigns, analytics & reporting.
• Connect with all your tools: Zapier integration with 2,000+ apps, Aircall/Ringover phone calls, SMS, Jira/Shopify/WordPress integrations.
• Stay in the loop: Slack/Discord/Twitter/Telegram replies, LiveTranslate in 50+ languages, private notes for internal collaboration.
• Go beyond chat: Audio & video calls, customization to match your brand, autoresponder automation.
• Boost efficiency: Status page alerts & notifications, reminders, routing rules, auto delete data, ticketing system.
• Dedicated resources: Dedicated email IP for outbound messages, Stripe revenue details in your inbox.

Pricing:

Crisp’s pricing caters to a broad spectrum of users. The free plan offers a solid foundation for basic needs, while the Pro and Unlimited plans provide progressively more advanced features and flexibility for growing businesses or data-driven operations.

Userlike – Best for eCommerce (Or other customer centric businesses)

Userlike transforms your website into a customer service haven. Offer seamless live chat directly on your webpages, proactively engage visitors, and build lasting relationships with personalized connections, smart routing, and AI-powered features. 

Boost efficiency with chat macros and analytics, gather valuable feedback, and track success with goal monitoring. From first chat to satisfied customers, Userlike empowers you to deliver exceptional service and see your support shine.

Standout features of Userlike:

• Operator Groups: Intuitive routing with operator groups for streamlined communication.
• Unified Inbox: Efficiently manage conversations in a single, unified inbox.
• CRM Integrations: Seamlessly integrate customer relationship management for enhanced efficiency.
• Sticky Chat: Connect return customers with previous agents using sticky chat functionality.
• Proactive Invitations: Engage web visitors proactively through targeted invitations.
• Goal Tracking: Monitor and achieve website conversion goals with goal tracking features.
• Chat Macros: Automate responses using chat macros for quicker interactions.
• Simultaneous Chat Slots: Handle multiple conversations simultaneously with flexible chat slots.
• Built-in Analytics Dashboard: Access real-time insights through a comprehensive built-in analytics dashboard.
• Chatbot Integrations: Enhance functionality with seamless integrations for efficient chatbot interactions.

Pricing:

Userlike’s pricing caters to various use cases. The free trial allows risk-free exploration, while the Team and Corporate plans offer defined feature sets for different team sizes and priorities. The Flex plan caters to large enterprises with unique requirements.

Olark – Best for Boosting Sales and Conversions

Olark empowers your website with seamless live chat that builds bridges, not barriers. Engage visitors instantly, understand their needs with rich visitor data, and guide them effortlessly to conversion with personalized conversations. From proactive outreach to shared team inboxes and powerful analytics, Olark puts customer happiness at your fingertips, transforming your website into a hub of connection and satisfaction.

Standout features of Olark:

• Customizable Chat Box Branding: Personalize the chat box to align with your brand with customizable branding options.
• Automation Rules: Engage visitors effectively with automation rules tailored to your specific requirements.
• Real-time and Scheduled Analytics Reports: Stay informed with both real-time and scheduled analytics reports for data-driven decision-making.
• Full Transcript Search and Filtering: Easily access information with a full transcript search and efficient filtering options.
• Custom Data Collection Forms: Gather specific data with custom forms designed for tailored information collection.
• Team Chat Monitoring and Performance Tracking: Monitor team chat interactions and track performance seamlessly for improved efficiency.
• Canned Responses Library: Expedite responses with a library of canned responses, enhancing agent productivity.
• Dozens of Third-Party Integrations: Boost functionality with seamless integration options, connecting to dozens of third-party tools.
• Suite of Specialized Chat Feature Add-ons: Expand capabilities with a suite of specialized chat feature add-ons for enhanced functionality.

Pricing:

Overall, Olark’s pricing offers a clear value proposition: straightforward per-agent pricing for core live chat features, with the flexibility of a custom Pro plan for additional functionalities and dedicated support. This caters to businesses of various sizes and allows for easy budgeting and scaling.

Conclusion

With more businesses moving online, implementing live chat on your WordPress site has become enormously impactful for connecting with customers in real time. The right chat plugin can lead to more sales conversions, higher satisfaction, and lower abandonment.

The plugins covered in this article represent the top solutions available today based on features, pricing, and ease of use. There are excellent options for businesses of all sizes and needs.

For small businesses, Tidio and Jivochat provide great free plans to get started. Medium businesses can look to user-friendly platforms like LiveChat or PureChat with smooth WordPress integration. Larger teams need robust solutions like Zendesk or LiveAgent to handle higher volumes with more advanced capabilities.

Key factors to consider when choosing a WordPress chat plugin include the number of agents you need, integration with other software, the level of customization, and budget. Most importantly, pick a provider that can grow with your business over time.

Adding live chat to your WordPress site is one of the highest impact investments you can make today. With the plugins highlighted here, you can start having real-time conversations to boost sales and retention right away. Choose the right solution and watch your customer engagement reach new levels in 2024.