1
We answer to customers, not outside investors
As an independent company, we only answer to our customers and ourselves. We own our roadmap, our future, and make a product we’re proud of. Our priorities are aligned with yours — and we think our product reflects that.
2
We’re not building for everyone, just who we know best
Our mission is to build the best customer support tools for SaaS and eCommerce businesses. We focus on our strengths, crafting solutions that fit your world, fuel growth, and deepen customer connections.
3
We care about your privacy — and we mean it
We keep analytics to the bare minimum. Cookies are used only for compliance, not to track or follow you across the internet with ads. Your actions and files remain private—nobody, not even us, can access them unless you grant permission.
4
AI disruption in customer support isn't coming - it's here
We believe AI will fundamentally reshape customer service. AI customer support agent can self-learn and resolve 90% of tier-1 inquiries, freeing humans for meaningful connections that truly matter.
5
We’re honest and transparent with pricing
We don’t offer a free plan—it’s not sustainable. Instead, we provide simple pricing plans tailored for every stage of SMBs. Choose what fits your needs without complicated hidden fees. It’s just that easy.
6
We’ve been here since 2021, and we’re far from done
We’re dedicated to creating a product that stands the test of time. It’s an honor to grow with our community, and we channel that passion into enhancing ThriveDesk every day. Whether you’ve been with us from the beginning or just joined, thank you.
We are on a mission to build first customer support intelligence
ThriveDesk helps teams understand their customers and resolve their inquiries at superhuman scale.
Join us today