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Google is constantly changing its algorithms. Just because your website is ranking in the top 10 today doesn’t mean that it will maintain that position in the future. It’s essential to use live chat software…

In today’s fast-paced environment, users generally expect a business to act fast with instant customer support. According to Ifbyphone, 59% of customers are more likely to buy when brands answer their questions in under a…

If you are the owner of an online business, you may already know that customers want answers to their questions right away, and any doubts they have about their purchase can cause you to lose…

In  51% of cases, customers never go back to a business if they have had a bad experience at the initial go. This means, every interaction is important whether it is with potential customers, recent…