Live chat
for humanly customer support
Reach more customers with less effort even if your team is busy or unavailable to chat live.
Lightest & fastest live chat assistant that will interact with customers without slowing down your website.
Live chat that matches your brand
Get creative and customizing every aspect of communication so it reflects who you are in all the ways that matter most.
- Customizable colors to match your brand
- Choose from plenty of notification sounds
- Add your company logo & welcome message
- Select which agents to show or hide
- Select which widgets to show or hide
Never leave a customer hanging!
Increase sales by delivering great experiences without unnecessary interruptions. That's why ThriveDesk never shows a live chat window unless someone is available to help.
No agents online
When live chat isn't available, you can direct customers' support requests to your ThriveDesk email queue.Busy agent bot
Greet your customers using bots, grab their email address, and let them know an agent is on their way.Automated replies from docs Comming Soon
Save time by providing your customer with pre-populated replies for specific questions.Email continuation when the customer drops offline
Keep the conversation going with your customers by following up on their emails even even if customers drop off Live chat.No agents online
When live chat isn't available, you can direct customers' support requests to your ThriveDesk email queue.
Busy agent bot
Greet your customers using bots, grab their email address, and let them know an agent is on their way.
Automated replies from docs Comming Soon
Save time by providing your customer with pre-populated replies for specific questions.
Email continuation when the customer drops offline
Keep the conversation going with your customers by following up on their emails even even if customers drop off Live chat.
An agent interface for maximum efficiency
Fast replies are everything in chat. That’s why we’ve optimized the agent interface and have tools to ensure agents can respond quickly, incoming message notifications,
streamlined reply editor and private notes for internal conversations.
Assistant is more than just live chat
We’ve made it as simple as possible for your customers and agents. Your assistant will speak in your brand voice.
Users choice
Customers can search for the answer they want in the knowledge base, start a chat or send an email.Live chat
Start a conversation with our live chat that's easy-to-use and friendly for everyone on the team.Contact forms
Provide contact form for customers to submit more detailed information.Knowledge base
Put your Knowledge Base as a first stop for customer questions.Community forum
Engage with customer in your community through the live chat assistant.Integrated apps
You can use the apps that we have or you can make your own. You can put them into conversations or on your home screen.Users choice
Customers can search for the answer they want in the knowledge base, start a chat or send an email.
Live chat
Start a conversation with our live chat that's easy-to-use and friendly for everyone on the team.
Contact forms
Provide contact form for customers to submit more detailed information.
Knowledge base
Put your Knowledge Base as a first stop for customer questions.
Community forum
Engage with customer in your community through the live chat assistant.
Integrated apps
You can use the apps that we have or you can make your own. You can put them into conversations or on your home screen.
Work with WooCommerce without leaving the chat
The most advanced, connected way to handle customers in WooCommerce, period. Customer live time value, real-time order & shipping details, and way more.
- Customer total order value
- Life time value of a customer
- Complete order details
- Shipping & License details of an order
- Cancel and refund order with a click
And a whole bunch more…
We’ve made it easy to customize your Live chat to work the way you need it.
Transcripts
Send chat transcripts to your customers as soon as the chat ends.
Attachments
Allow your agents or customers to easily share files right from the chat widget.
Instant reply
Save time and help agent to reply fast from the categorised canned replies.
Emoji support
Let customers & agents send relevant emoji’s in the conversation and it fun
Satisfaction survey
Help you measure the success of your customer support team, and areas that need improvement.
Access control
Granular access control system that help you control what an agent can see and perform.
Recent conversation
Keep track of all customer conversations from one place.
Tagging
Tag the conversation for better management and discovery.
Reporting
Keep track of everything and monitor from our reporting panel.
Assistant is a better way to support your customers.
