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What gets measured gets improved

Customer Service Reporting that make sense

Unlock customer satisfaction with our user-friendly reporting tool, making it easy to make informed decisions based on data.
Conversations
Happiness
Leaderboard
Company
Use reports on your dashboard to monitor the number of conversations, average turnaround time by your support team, highest performing team members, and so on.
Identify trends in the team’s performance with a sharable score on your website, which will serve as a testimonial to encourage your customers to make a purchase.
Get a quick overview of team performance for any time period and view results for the entire team or individual team members.
The company performance report allows you to monitor how your company is performing against your own goals and your competitors.
Reporting

Here’s what some of our customers have to say since switching to ThriveDesk.

I love the ThriveDesk so much. It’s easy to use and user friendly also best choice who need to change his classic support system and get live-chat benefits in built. Also included many features like knowledge base and community, etc.
One of the things I love about this plugin is its ease of use. The support system is intuitive and allows me to easily track the status of each ticket, ensuring nothing falls through the cracks.
I’ve been using ThriveDesk on my business site for about a month. It’s serving our purpose really well.
Good Luck to the amazing team.
ThriveDesk is an ambitious help desk software that has the potential to be the best. As an early adopter, I’m glad to hop onboard ThriveDesk and hope to see it progress well as a Help Scout / Zendesk competitor.
It is without doubt one of the best customer support softwares and to top it off, it’s quite affordable. Kudos to the ThriveDesk team!
a really great tool, Help me to take care of my customers quickly and promptly, making the orders continuously increase. Thanks to good customer care
Congratulations on the launch of your new book, "Experience Matters: Hidden Secrets to Elevating Your E-commerce Business." I expect to learn new things for the book.