The data you need to understand company insight

ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.

What gets measured gets improved

Conversations reporting

Use reports on your dashboard to monitor the number of conversations, average turnaround time by your support team, highest performing team members, and so on.

Happiness score

Identify trends in the team’s performance with a sharable score on your website, which will serve as a testimonial to encourage your customers to make a purchase.

Leaderboard

Get a quick overview of team performance for any time period and view results for the entire team or individual team members.

Company performance

The company performance report allows you to monitor how your company is performing against your own goals and your competitors.

Conversations reporting

Use reports on your dashboard to monitor the number of conversations, average turnaround time by your support team, highest performing team members, and so on.

conversation report

Happiness score

Identify trends in the team’s performance with a sharable score on your website, which will serve as a testimonial to encourage your customers to make a purchase.

csat report

Leaderboard

Get a quick overview of team performance for any time period and view results for the entire team or individual team members.

leaderboard report

Company performance

The company performance report allows you to monitor how your company is performing against your own goals and your competitors.

company report

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We’ve been using ThriveDesk for all our SaaS and WordPress products and we are happy with the user experience and solutions provided by ThriveDesk. The customer support is excellent.

 5/5

We moved from Zendesk to ThriveDesk and I would highly recommend ThriveDesk to everyone. It’s loading time is insane. Our customers are happy with our service and we can build a strong relationship with them.