Conversations reporting
Use reports on your dashboard to monitor the number of conversations, average turnaround time by your support team, highest performing team members, and so on.
Happiness score
Identify trends in the team’s performance with a sharable score on your website, which will serve as a testimonial to encourage your customers to make a purchase.
Leaderboard
Get a quick overview of team performance for any time period and view results for the entire team or individual team members.
Company performance
The company performance report allows you to monitor how your company is performing against your own goals and your competitors.
Conversations reporting
Use reports on your dashboard to monitor the number of conversations, average turnaround time by your support team, highest performing team members, and so on.
Happiness score
Identify trends in the team’s performance with a sharable score on your website, which will serve as a testimonial to encourage your customers to make a purchase.
Leaderboard
Get a quick overview of team performance for any time period and view results for the entire team or individual team members.
Company performance
The company performance report allows you to monitor how your company is performing against your own goals and your competitors.
