A shared inbox is a common inbox to which all customer conversations, chats, and queries are directed.
Everyone can just focus on what really matters; The teamwork!
No more forwarding, CC-ing or following up on emails.
ThriveDesk really easy to use while being super effective. I can say without doubt that ThriveDesk is the best software for small companies.
Ataur Rahaman, CEO of wpmet
Support using email, live chat, contact form & API.
Get real-time app notifications for every update, and email notifications if the customer support member is offline.
Add notes on tickets through the shared inbox which is visible only internally. This is hugely helpful when a team member wants to collaborate with another on a task.
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent performing worst.
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!