Shared Inbox
for all customer communication

A shared inbox is a common inbox to which all customer conversations, chats, and queries are directed.
Everyone can just focus on what really matters; The teamwork!

No more forwarding, CC-ing or following up on emails.

Free 14-day trial

Request a demo

ThriveDesk really easy to use while being super effective. I can say without doubt that ThriveDesk is the best software for small companies.

Ataur Rahaman, CEO of wpmet

Helps you organize better and collaborate faster

Organize, collaborate, automate, personalize, track, and make life easy with shared inbox.

Customer support faster together

With all the communication housed in one central place, you can free your team from long email threads, and disconnected information.

Private notes

Add notes on conversation which is visible only internally. Mention each other and leave a note for faster collaboration.

Saved replies

Use pre-written responses and actions and eliminate time spent on redundant tasks.

Collision detection

Thrivedesk’s built-in collision detection makes sure that team members don't embarrass each other.

Tagging

Tag a conversation for clarity and help you organize all conversation better way.

Private notes

Add notes on conversation which is visible only internally. Mention each other and leave a note for faster collaboration.

private notes

Saved replies

Use pre-written responses and actions and eliminate time spent on redundant tasks.

saved replies

Collision detection

Thrivedesk’s built-in collision detection makes sure that team members don't embarrass each other.

collision detection

Tagging

Tag a conversation for clarity and help you organize all conversation better way.

Incentivize your team to perform better through customer satisfaction ratings

The customer satisfaction survey is an automatic short survey that appears as soon as a ticket is closed. By making it extremely easy for your customer to give feedback, you are maximizing your chances of capturing feedback.

Features your team can’t live without

Spam filtering

Remove clutter by automatically directing spam messages to a spam folder.

Default status update

Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.

Multi-channel support

Support using email, live chat, contact form & API.

Auto BCC

Automatically send a copy of all outgoing conversations to a specified email address.

Snooze

Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).

Notifications

Get real-time app notifications for every update, and email notifications if the customer support member is offline.

Reply undo

Recall emails that you send out to clients within a pre-configured amount of time if you sent out an incorrect reply or reply by mistake.

Powerful search

You can easily search for tickets using the ticket ID, customer’s name, or keywords in the content.

Conversation report

Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent performing worst.

Keyboard Shortcuts

Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.

Contact history

Maintain and retrieve information about past transactions of any customer who has interacted with your company.

Happiness report

You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.

Company report

Get insights on how much of your company’s sales revenue was influenced by Thrivedesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.

Performance report

This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.

Conversation history

By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.

Auto-responders

Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.

The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!