🌐 NEW: ThriveDesk now available on 5 languages
A shared inbox is a common inbox to which all customer conversations, chats, and queries are directed.
Everyone can just focus on what really matters; The teamwork!
No more forwarding, CC-ing or following up on emails.
ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best software for small companies.
Ataur Rahaman, CEO of wpmet
With all the communication housed in one central place, you can free your team from long email threads, and disconnected information.
Remove clutter by automatically directing spam messages to a spam folder.
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Support using email, live chat, contact form & API.
Automatically send a copy of all outgoing conversations to a specified email address.
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Get real-time app notifications for every update, and email notifications if the customer support member is offline.
Add notes on tickets through the shared inbox which is visible only internally. This is hugely helpful when a team member wants to collaborate with another on a task.
Recall emails that you send out to clients within a pre-configured amount of time if you sent out an incorrect reply or reply by mistake.
You can easily search for tickets using the ticket ID, customer’s name, or keywords in the content.
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
You’ll find all the features you love from ThriveDesk’s web app on the mobile app 👇
ThriveDesk connect with hundreds of apps seamlessly to to simplify your team’s workflow.
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