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At ThriveDesk, we publish helpful content on everything related to business, SaaS,
customer support, customer experience and marketing. Explore our latest guides, tips, and insights to grow
your business.

Product Updates

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Effortless customer support platform featuring integrated live chat, ticket management, and team collaboration tools for seamless business communication.

Big Android Update: Live Chat Is Here!

Live Chat has officially arrived on Android — and it’s a game changer.This isn’t just a new feature; it’s a complete rebuild of the Live Chat experience on mobile — faster, smoother, and more powerful than ever. 💬 Live Chat…

New
Contacts management interface on ThriveDesk platform, showcasing organized customer interactions, inbox filtering, and contact details for efficient customer support and relationship management.
Contact list screenshot from ThriveDesk CRM, displaying email, company, and conversation count for customer engagement, support, and communication tracking.

Refined Navigation, Improved Labels & Cleaner Conversation UI

New
Update Post Banner

Release Notes, August 2022: Live visitor tracking, faster Assistant, improved Doc & more!

Welcome to ThriveDesk’s monthly release note! Since our launch of ThriveDesk 2.0, our team has…

customer-service-skills

15 Key Customer Service Skills and How to Develop Them

Customer happiness has a significant impact on the success of your organization. If your customer…

How Does Live Chat Software Improve Search Ranking?

How Does Live Chat Software Improve Search Ranking?

Google is constantly changing its algorithms. Just because your website is ranking in the top…

benefits-of-livechat-software

9 Benefits of Having Live Chat on Your Website in 2026

In today’s fast-paced environment, users generally expect a business to act fast with instant customer…

Crisp vs Intercom

Crisp vs Intercom: Which is The Best Customer Support Platfrom?

A customer communication management software allows e-commerce businesses and companies to communicate with their customers…

why-live-chat-software

9 Reasons Why Live Chat Software is Important for Your Business

If you are the owner of an online business, you may already know that customers…

chatbot-vs-livechat

Chatbots vs Live Chat: Which One to Choose for Your Business

In  51% of cases, customers never go back to a business if they have had…

helpscout vs zendesk

Help Scout vs Zendesk: Your Guide To Customer Service Platform

No business can thrive without building upon the trust of its customers. And to achieve…

helpscout_vs_intercom

Help Scout vs Intercom: Which One is Best For You

For a business to thrive and prosper, you must listen to your customers’ needs. You…

ThriveDesk 2.0 – Customer Support Reimagined

ThriveDesk version 2.0. What!😮 Yes, it’s here folks. This is not just some facelifting, cosmetic…

ThriveDesk Knowledge Base

Introducing ThriveDesk Knowledge Base

Our KB team has been hard at work delivering the best Knowledge Base from the…