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Customer Support
How to Create a Customer Centric Business – 7 Expert Tips for Beginners
When we look at the big companies in the world, they all have one thing in common—all are customer centric…
9 Customer Service Best Practices
“Do unto others as you would have them do unto you” It’s a simple yet powerful message, relevant in many…
What Does Great Customer Service Mean to You?
Have you ever checked into an overnight hotel room to find chocolates on the bedspread and warm towels in the…
15 Qualities of a Good Customer Service Representative
A Customer Service Representative (CSR) is the first contact for customers needing help with a company's products or services. They…
15 Actionable Tips for Customer Service
When it comes to customer service, advice is abundant, yet everyone keeps the really helpful tips to themselves. Call it…
Fast Response Time: How Fast should I respond?
Let's say you order some takeout from 2 places similarly distanced from your house. One gets to you in 20…
Customer Feedback Management: How to Manage Customer Feedback? (Guide)
Customer feedback is akin to a treasure chest, unlocking insights into your business's heartbeat. With every critique and commendation, customers…
Implementing Customer Service Policies That Drive Loyalty: Examples and Lessons
In today's fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations across industries. Retaining customers and…
What is Real Time Customer Service and Why it is so Crucial?
I’m not going to start off with some clever analogy to give you a working idea of real time customer…
Customer Success Vs Customer Service: Complete Guide
Imagine you're a loyal customer of a leading software company. You've been using their products for years, but recently ran…