Blog / Author
Parvez Akther
Writes about customer support, ecommerce, and getting more out of a lean support stack.
212 posts @parvezvai on X
Posts by Parvez Akther
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Nov 20, 2023 11 min
10 Best WordPress Helpdesk Plugins for Customer Support in 2026
Compare 10 WordPress helpdesk plugins in 2026 for WooCommerce stores: price, live chat and order data. Prices checked through September 2026.
Comparison
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Nov 3, 2023 9 min
How to Set Up a WooCommerce Customer Support Plugin With Order Data and AI
How to set up a WooCommerce customer support plugin step by step: orders in every ticket, refunds with permissions, an AI agent and a My Account help center.
Product Updates
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Oct 29, 2023 7 min
Intercom vs Gorgias: Which Fits Your Ecommerce Team in 2026?
Compare Intercom vs Gorgias for small and midsize ecommerce teams on pricing, ticket volume, AI fees, and Shopify order tools, then see which fits.
Comparison
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Oct 25, 2023 7 min
Zoho Desk vs Gorgias: Ecommerce Help Desk Software Compared (2026)
Compare Zoho Desk vs Gorgias on pricing, ecommerce fit and AI costs, then see which one suits your store's ticket volume and budget.
Comparison
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Oct 24, 2023 14 min
How to Handle Customer Complaints and Issues for Better Customer Experience in Ecommerce
Customer complaints occur when there's a gap between what a business promises and what customers actually experience. This happens when customers perceive a brand differently from their actual…
Customer Support
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Oct 5, 2023 7 min
Zendesk vs Intercom: Which Fits Your Ecommerce Team in 2026?
Compare Zendesk vs Intercom for small ecommerce support teams on pricing, AI fees, and support depth, then see where ThriveDesk fits your store.
Comparison
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Oct 1, 2023 7 min
Squarespace vs Wix: Website and Store Builders Compared (2026)
Compare Squarespace vs Wix on templates, apps, ecommerce depth, and fees, and see where ThriveDesk fits once your store needs support.
Comparison
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Sep 3, 2023 11 min
Unlocking the Secret: How to Meet Customer Satisfaction
Hey there! Do you want to build a loyal customer base by ensuring great customer satisfaction, huh? Well, you've come to the right place. In this article, we'll unlock the secret on how to meet…
Customer Support
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Aug 24, 2023 9 min
Shopify vs Wix: Ecommerce Website Builders Compared (2026)
Compare Shopify vs Wix on templates, apps, ecommerce depth, and fees, and see where ThriveDesk fits once either store needs support.
Comparison
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Aug 8, 2023 2 min
@mention your teammate
We're thrilled to announce a powerful addition to ThriveDesk that will take your customer support collaboration to the next level! Say hello to the Mention Feature, designed to streamline teamwork…
Product Updates
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Jul 27, 2023 29 min
Chat GPT vs Google Bard (Now Gemini): The Battle for AI Dominance
Artificial intelligence (AI) language models have emerged as a transformative force, reshaping how we communicate and interact with technology. As the demand for advanced natural language processing…
Resources
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Jul 19, 2023 2 min
Conversation priority
Streamline your customer support with the new priority system. You can prioritize conversations manually or through workflow automation. With the new priority system, your support agents can easily…
Product Updates
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Jul 12, 2023 6 min
Introducing Wix integration
If you run an eCommerce business you will find the following scenario to be an all but familiar one: It's a busy day in the office, and your customer support team is swamped with inquiries about…
Product Updates
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Apr 17, 2023 8 min
ThriveDesk + Freemius Integration: Elevate Your Customer Support Experience
Has it ever occurred to you that every customer interaction is an opportunity to strengthen your brand and create a lasting impression? By providing top-notch customer support, you're not only…
Product Updates
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Apr 9, 2023 11 min
AI Customer Service Software for Online Stores: 6 Tools Compared in 2026
Compare AI customer service software for online stores: six tools, how each one bills for AI, and which is affordable on a startup budget.
Customer Support
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Apr 5, 2023 8 min
Recap Q1 2023: WPPortal, Learning Hub, SureCart integration and more…
Ayoooo!! We’re back, and this time we’re here to drop a refresher on all the fire hits we’ve been dropping the last few months. 🔥💯😎 As always, our team has worked tirelessly to provide our…
Product Updates
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Apr 3, 2023 15 min
Breaking the Chains: How to Overcome 7 Common SaaS Growth Roadblocks
You identified a problem in the world of internet, you did some market research and bam! You started your own SaaS company. Things were all going well until you hit a roadblock; or more like traffic…
Resources
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Mar 22, 2023 7 min
Introducing WPPortal & API – Bringing your customers closer to WordPress
There was a time when software manufacturers were stingy, rigid, and set in their own ways. They changed the world around them through innovation but expected the public to understand the…
Product Updates
