Your AI agent suggests the add-on, bundle or upgrade that fits what the shopper is already buying, in the same chat where they asked their question.
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Powering support for growing teams
Average order value (AOV) is your revenue divided by the number of orders. Neo raises it by suggesting relevant add-ons, bundles and upgrades during the chat, based on what the shopper is looking at and asked about, and by pointing out when a small addition gets them free shipping.
“You may also like” rows show the same products to everyone, and most shoppers ignore them. A suggestion lands better when it follows from something the shopper just said, which is what a good shop assistant does.
Neo recommends items that go with what’s in the cart, like a case for a phone or refills for a starter kit, straight from your catalog.
When a shopper is a few dollars short, Neo says so and suggests something small that closes the gap.
If a shopper asks about a feature the bigger model has, Neo tells them and shows the difference in price.
Email, live chat, and social all land on the same agent. It remembers the customer across every one of them and follows the same rules everywhere.
01 — Resolution
It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it.
02 — Retention
When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool.
03 — Revenue
It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits.
Train Neo, test it on real questions, then turn it on across your channels. You don’t need a developer.
Qualify
Works out what they are shopping for
Recommend
Picks the fit from your catalog
Recover
Answers the question blocking the cart
Understand
Reads the order and the intent
Decide
Checks policy, picks an action
Reply
5 scenarios
Testing as Floyd Miles
Where is my order?
Reads the order, quotes the live tracking state
Cancel my subscription please.
Offers a pause before it processes the cancel
Do you ship to Portugal on Sundays?
No shipping rule covers this — needs an answer
My package arrived smashed.
Damage claim, waiting on the escalation rule
Can I swap the size before it ships?
Checking the fulfilment window before it edits
9 channels
One agent, live wherever customers reach you
Automation rate
Optimize55% 18%
Involvement rate
73% 0.5%
Resolution rate
76% 4.3%
CX Score
Report63% 1%
Positive CX reasons
Negative CX reasons
Performance funnel
| When | Without ThriveDesk | With ThriveDesk |
|---|---|---|
| Shopper buys a camera | A generic “You may also like” row | Neo suggests the memory card that fits it |
| $6 short of free shipping | Pays for shipping or leaves | Neo suggests a $9 add-on that makes shipping free |
| Asks about battery life | Reads the spec sheet | Neo answers and mentions the model with the bigger battery |
| Buying a gift | Checks out | Neo mentions gift wrap and a card |
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Questions about an order don’t only come through your website, and neither do chances to add to it.
When a shopper replies to an order or campaign email, Neo answers and mentions the refill or accessory that goes with it.
Shoppers who message you from a Facebook ad get product answers from Neo, with a bundle suggestion when it fits.
Follow up after a purchase with refills and add-ons, and let Neo answer when the customer replies.
The same agent suggests the right add-on on your site, in email and in chat apps.
Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.
