01 — Click-to-Messenger ads
Turn ad clicks into orders.
When someone taps Send message on your ad, Neo picks up the chat, answers their question and points them to the product.
Facebook Messenger chatbot for ecommerce
Your AI agent answers Messenger chats and ad replies, follows up on abandoned carts and keeps buyers posted after they order. Your team picks up whatever needs a person.
Coming soon · Email and live chat are ready today
Powering support for growing teams
Why Messenger
Reply before shoppers scroll on
Shoppers message you from ads, posts and your Page, and if nobody answers they go back to scrolling. Neo replies in seconds with your products and their orders in view, and brings in your team when a chat needs a person.
02 — Support chat
Answer every message on your Page.
Neo handles order questions, returns and sizing with the customer’s orders in view, and every chat lands in the same inbox as your email and live chat.
03 — Cart recovery
Follow up on carts they left.
When a shopper who messaged you leaves a checkout, Neo sends a reminder with the product and a checkout link, and answers if they reply.
04 — Order updates and broadcasts
Keep buyers posted after they order.
Shipping updates and review requests go out in the same thread, and you can message past buyers about what’s new.
05 — Results
Every Page message gets a reply.
Neo answers the routine questions whenever they come in, and your team picks up the chats that need a person.
- of conversations resolved by Neo
- 65%
- languages Neo replies in
- 50+
- replies without night shifts
- 24/7
- inbox for Messenger, email and chat
- 1
How it works
From setup to the first answered ad click
Setup takes about 20 minutes, and you don’t need a developer.
- 01
Connect your store
Neo reads your products, orders and policies.
- 02
Connect your Facebook Page
Messenger conversations start flowing into ThriveDesk.
- 03
Neo answers messages and ad replies
In seconds, in the shopper’s language.
- 04
Neo follows up on stalled carts
A reminder with the product and a checkout link.
- 05
Your team steps in when needed
With a summary, in the same shared inbox.
Compare
Why stores run Messenger through ThriveDesk
Replying by hand only works while someone is watching the inbox, and a basic bot only knows its menu. Neo answers at any hour from your own products and help center, and hands off to your team with the context attached.
| Feature | Recommended ThriveDesk AI agent + your team | Replying by hand Meta Business Suite inbox | Basic Messenger bots Scripted flows |
|---|---|---|---|
| Replies at any hour | Yes, in seconds | While someone is online | Yes |
| Answers from your products and help center | Yes | If the agent knows | Only what you script |
| Replies to ad clicks | Yes, Neo answers | When someone gets to it | A fixed menu |
| Order status in the chat | Yes, from your store | Looked up by hand | No |
| Cart reminders | Yes | No | Sometimes |
| Handoff to your team | Yes, with a summary | Native | Often a dead end |
| Same inbox as email and chat | Yes | No | No |
FAQ
Questions about Messenger in ThriveDesk
Anything else? Talk to us, or see how live chat works today.
When will Messenger be available in ThriveDesk?
It’s coming soon. Join the waitlist and we’ll let you know as soon as you can connect your Facebook Page. Email and live chat, with Neo on both, are ready today.
What is Messenger AI for ecommerce?
It’s an AI agent that talks to your customers on Facebook Messenger. In ThriveDesk that agent is Neo. It answers questions, replies to people who message you from an ad, follows up on carts and hands the chat to your team when a person should step in.
How do click-to-Messenger ads work with Neo?
When someone taps Send message on your ad, the chat opens with Neo. It sees which ad they came from, answers their question and points them to the product, so the click doesn’t go cold while your team is busy.
Can Neo recover abandoned carts on Messenger?
Yes. When a shopper who has messaged you leaves a checkout, Neo can send a reminder with the product and a link back to checkout, within the messaging rules Meta sets for businesses.
Does it work with my store?
It works with the store you connect to ThriveDesk, so Neo can see products and orders when it answers a customer.
What happens when a customer needs a person?
Neo assigns the chat to your team with a summary, and it shows up in the shared inbox next to email and live chat. Your teammate replies in the same Messenger thread.
Can Neo reply in my customer’s language?
Yes. Neo reads and replies in more than 50 languages.
Will Messenger chats land in the same inbox as email?
Yes. Every Messenger conversation lands in the shared inbox with your email and live chat, so your team works one queue.
More channels
Start with email and chat today
Messenger chats will land in the same inbox, and Neo will answer them there.
Outlook Connect Outlook and Microsoft 365 inboxes and answer customer email from the shared inbox.
Gmail Connect Gmail and Google Workspace addresses and reply to customers from ThriveDesk. Email Point any support address at ThriveDesk and turn each message into a conversation. Chat widget Add live chat to your site and pick up visitor questions next to your email. Phone & SMS Bring voicemails from your phone provider into the same inbox as your email and chat. WhatsApp Coming soon Reply to WhatsApp messages from ThriveDesk alongside your email and chat.
