Phone calls in the same inbox as email and chat
Voicemails from your phone provider land in ThriveDesk as conversations. Play them in the ticket, see who called and follow up with the rest of your queue.
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Powering support for growing teams
Every call becomes part of the conversation
Voicemails stop living in a separate phone app. Your team hears them, sees who called and answers from the same place as everything else.
Play voicemails in the ticket
Listen to the message without leaving ThriveDesk, or download the audio file.
Call details as a private note
The caller’s number, the time and the length of the call sit in a note your customers never see.
One history per customer
Link a voicemail to the right contact, and it sits next to their emails and chats.
Works with your phone provider
Twilio, 8x8, RingCentral, Vonage, Google Voice and more than 50 others, with nothing to install.
Live in three steps
Keep your phone system. ThriveDesk picks up the voicemails.
- 01
Connect your phone provider
Have your provider send voicemails to your ThriveDesk inbox. Your phone number and call setup stay as they are.
- 02
Voicemails arrive as conversations
Each one lands in Unassigned with the recording attached and the call details in a private note.
- 03
Follow up like any other ticket
Call the customer back or reply by email, then assign, tag and close it with the rest of your queue.
Questions about phone in ThriveDesk
Anything else? Talk to us, or read the voicemail setup guide.
