Most shoppers leave with a question nobody answered. Your AI agent answers it in seconds, day or night, and points them to the product that fits.
7-day free trial · No card required
Powering support for growing teams
An AI sales agent answers product questions, handles doubts about sizing, shipping and returns, and recommends products during the visit. Neo works from your catalog, policies and help docs, starts a chat when a shopper hesitates, and hands the conversation to your team when a person should step in.
A typical store converts a small share of its visitors, often 1 to 3%. Many of the rest had a question about fit, delivery or returns and left rather than wait for an email reply. People can’t staff chat every hour, and a scripted bot can’t answer anything off its script.
Set triggers for time on a product page, repeat visits or a stalled checkout. Neo opens with a question about the product they’re looking at instead of a generic “Can I help?”
Neo answers questions about sizing, materials, delivery and returns from your product data and policies, so the shopper doesn’t have to dig through FAQ pages.
Neo suggests products based on what the shopper asked for and what’s in stock, with a card they can add to the cart from the chat.
Email, live chat, and social all land on the same agent. It remembers the customer across every one of them and follows the same rules everywhere.
01 — Resolution
It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it.
02 — Retention
When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool.
03 — Revenue
It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits.
Train Neo, test it on real questions, then turn it on across your channels. You don’t need a developer.
Qualify
Works out what they are shopping for
Recommend
Picks the fit from your catalog
Recover
Answers the question blocking the cart
Understand
Reads the order and the intent
Decide
Checks policy, picks an action
Reply
5 scenarios
Testing as Floyd Miles
Where is my order?
Reads the order, quotes the live tracking state
Cancel my subscription please.
Offers a pause before it processes the cancel
Do you ship to Portugal on Sundays?
No shipping rule covers this — needs an answer
My package arrived smashed.
Damage claim, waiting on the escalation rule
Can I swap the size before it ships?
Checking the fulfilment window before it edits
9 channels
One agent, live wherever customers reach you
Automation rate
Optimize55% 18%
Involvement rate
73% 0.5%
Resolution rate
76% 4.3%
CX Score
Report63% 1%
Positive CX reasons
Negative CX reasons
Performance funnel
| When | Without ThriveDesk | With ThriveDesk |
|---|---|---|
| Product question at 11pm | Email reply the next morning, shopper gone | Neo answers in seconds |
| Unsure about the size | Shopper guesses or leaves | Neo checks the size chart and suggests one |
| Lingering on a product page | Nothing happens | Neo opens with a question about that product |
| Question in Spanish | Waits for someone who speaks it | Neo replies in Spanish |
| Needs a person | The bot loops | Neo hands the chat to your team with a summary |
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Plenty of shoppers message you from an ad or reply to a campaign email before they ever open your store.
Replies to your campaign emails land in the shared inbox, and Neo answers questions about the offer.
Shoppers who tap your Facebook ad land in a chat with Neo, which answers their questions and suggests the right product.
Send campaigns and cart reminders, and let Neo answer the replies in the same thread.
Neo answers in all of them, before and after checkout.
Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.
