Hi! Is there a waitlist for the mobile beta?
Customer support software for startups & small teams
When support is everyone’s job, you need one simple tool that does it all — shared inbox, live chat, AI, and a help center — at a price that doesn’t punish growth.
Works with Stripe · Paddle · WooCommerce · Slack
Powering support for growing teams
- 5×
- more expensive to acquire than retain a customer Invesp
- 89%
- are more likely to buy again after good service Salesforce
- 88%
- of customers expect a self-service option Microsoft
The challenge
What support looks like for startups & small teams
01
Support is shared across a tiny team
Founders and generalists handle tickets between everything else — they need tools that are fast to set up and simple to run.
02
Enterprise help desks are overkill and overpriced
Per-seat pricing and bloated feature sets don’t fit a five-person team watching every dollar.
03
Every customer interaction is high-stakes
Early on, one great (or bad) support experience shapes word of mouth and retention.
How ThriveDesk helps
Support across the whole startups & small teams journey
From the first pre-sale question to the next repeat order — one platform for every conversation a shopper has with your brand.
#112 Question about the beta Live chat 
J Jess Lee Live chat
Leo is viewing · Mia is also viewing
@Leo I’ll take this one. Beta invites go out Friday.
Hi Jess, no waitlist. I’ve added you, and the invite arrives Friday.
First touch
Never leave a customer hanging
Early on, one support experience shapes word of mouth. One shared inbox for email, live chat, and contact forms — with collaboration — means a tiny team never drops a ticket.
- One shared inbox for every channel
- Collaboration so nothing slips
- Live chat to catch every prospect
Neo AI agent Replies instantly · Team online
How do I export my invoices to a CSV?
Neo is searching the help center…
Open Billing › Invoices, pick a date range, then click Export CSV.
Export invoices Help center · Billing
Got it, thanks!
Resolved by Neo · No ticket needed
Write a message…
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Onboard
Help more customers than your headcount
When support is everyone’s job, you need leverage. NEO drafts replies, answers known questions, and summarizes threads, and a help center you can build in a day deflects the repeats.
- NEO acts like an extra teammate
- A help center built in a day
- Self-service that deflects how-to
Neo AI agent Replies instantly · Team online
My order confirmation never came. Can you check?
Owen replied from the mobile app
Hi Paula, it went to an old email. I’ve resent it to the new one just now.
Got it, thank you!
Write a message…
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Resolve
Run support from anywhere, in minutes
Founders and generalists handle tickets between everything else, so the tool has to be fast and simple. Set up in minutes — no procurement — and keep the queue moving from native iOS and Android apps.
- Set up in minutes, not a sprint
- Mobile apps to support on the go
- All-in-one inbox, chat, AI, and docs
Neo AI agent Replies instantly · Team online
You fixed my issue in 5 minutes. That never happens!
Happy to help, Iris. Let us know if anything else comes up.
How did we do today?
Rate this conversation Excellent · Thanks, Iris
Write a message…
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Retain
Punch above your weight on loyalty
Keeping a customer is far cheaper than winning one. Fair pricing that scales with you, plus a CSAT rating after every conversation, lets a small team deliver support that earns repeat business.
- Pricing that scales with you
- CSAT after every conversation
- Big-team support from a small team
The outcome
Support that moves the numbers that matter
- Minutes
- to set up — not a procurement cycle
- All-in-one
- inbox, chat, AI, and docs in one tool
- Fair pricing
- that scales with you, not against you
Loved by founders
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
Muslims Day
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Integrations
Connected to the tools you already use
Billing, orders, and account data sit beside every conversation — not three tabs away.
FAQ
Startups & small teams support questions, answered
Still curious? Start a free trial — every feature is included, no credit card required.
Is ThriveDesk easy to set up for a small team?
Yes — you can connect email, add live chat, and go live in minutes, with no procurement cycle or implementation project.
Is it affordable for an early-stage startup?
ThriveDesk bundles shared inbox, live chat, AI, and a knowledge base in simple plans priced for small teams, without an enterprise per-seat tax.
Can a few people really run support on it?
Collaboration features, AI drafts, and a self-service knowledge base let a small team handle far more volume than their headcount suggests.
Can we help customers on the go?
Native iOS and Android apps let you reply, take notes, and handle live chat from anywhere.
Is there a free trial?
Yes, every feature is available on a free trial with no credit card required.
