Blog / Author
Parvez Akther
Writes about customer support, ecommerce, and getting more out of a lean support stack.
212 posts @parvezvai on X
Posts by Parvez Akther
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Mar 15, 2023 19 min
A Guide to Sending Out Canned Responses When You’re Busy as Hell
There are innumerable fundamental forces that govern life, some more prevailing than others. There is one however that has stuck. It’s almost an intoxicating drug to some and a downright necessity to…
Customer Support
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Mar 2, 2023 14 min
5 Common Mistakes That Can Ruin Your Web Development and Theme Business
Web development and theme businesses are like building a house - if you want it to stand firm and beautiful, you need to lay a solid foundation. But just like a house, inevitable mistakes can cause…
Resources
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Feb 27, 2023 4 min
Privacy First: Why ThriveDesk Has Disabled Email Open Tracking
Greetings, fellow privacy enthusiasts! At ThriveDesk, we take privacy and security seriously and have fire jokes to boot! So, let's start this blog post with a joke: why did the email marketer…
Product Updates
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Feb 12, 2023 7 min
5 Unconventional Yet Proven Strategies to Boost your Digital Sales By 10x
In today's fast-paced digital world, customers expect exceptional experiences when they buy products and services online. To meet these expectations, it's crucial for businesses to understand their…
Customer Support
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Feb 6, 2023 8 min
SureCart Customer Support: How to Set Up the ThriveDesk Integration
How to set up SureCart customer support in ThriveDesk: see orders, shipping and subscriptions in each ticket, refund with permissions, and add AI.
Product Updates
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Jan 17, 2023 4 min
Saved Reply Redesigned
Happy New Year, folks! It's a new year, and with it comes new resolutions, goals, and opportunities to be more productive and efficient. And let's be honest, who doesn't love an amazing time-saving…
Product Updates
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Dec 20, 2022 14 min
9 Proven Customer Service Approach Techniques To Apply Right Now!
As customer experience has evolved into one of the primary differentiators for every company, businesses are currently grappling with how to improve it. Never before has it been more crucial to…
Customer Support
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Dec 20, 2022 6 min
Best Shopify Review Apps in 2026
We curate the Best Shopify Review Apps that allow you to add a customer review feature to your products.
Best Shopify Apps
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Dec 19, 2022 11 min
Best Live Chat App for Shopify in 2026: 8 Apps Compared
Compare the best live chat app for Shopify in 2026: 8 apps from free chat to AI agents, with plan limits and prices checked on each listing in October.
Best Shopify Apps
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Dec 19, 2022 6 min
Best Shopify Wholesale Apps in 2026
We curate the Best Shopify Wholesale Apps that allow you to bulk-sell your products to retail merchants to support your wholesale business.
Best Shopify Apps
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Dec 18, 2022 3 min
Best Shopify POS Apps in 2026
We curate the Best Shopify POS Apps that allow you in-person sales. You may sell at brick-and-mortar businesses, marketplaces, and pop-up shops.
Best Shopify Apps
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Dec 18, 2022 5 min
Best Shopify Subscriptions Apps in 2026
We curate the Best Shopify Subscriptions Apps for that enable developers and merchants to build subscription experiences directly into Shopify's checkout.
Best Shopify Apps
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Dec 8, 2022 15 min
How To Provide Exceptional Customer Service Using Electronic Technology?
Sell me this pen! These are the iconic words of Jordan Belfort at the end of the movie “Wolf of Wall Street”. Admittedly, this movie most certainly glorified sales into this mythical and ultimate…
Customer Support
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Nov 27, 2022 6 min
Best WooCommerce Refund Plugins in 2026
We curate the Best Refund Plugins for WooCommerce that assist you add a refund form so consumers may seek a refund from their My Account page.
Best WooCommerce Plugins
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Nov 27, 2022 6 min
Best WooCommerce T-shirt Designer Plugins in 2026
We curate the Best WooCommerce T-shirt Designer Plugins for WooCommerce, allowing site visitors to choose their preferred t-shirt wording, colors, & clip art.
Best WooCommerce Plugins
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Nov 27, 2022 5 min
Best WooCommerce Video Plugins in 2026
We curate the Best Video Plugin for WooCommerce that empower you to add videos to your product pages.
Best WooCommerce Plugins
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Nov 27, 2022 10 min
Best WooCommerce Widgets Plugins in 2026
We curate the Best Widgets Plugin for WooCommerce that providing the opportunity to display the products in the most attractive layouts and with many other things.
Best WooCommerce Plugins
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Nov 27, 2022 11 min
10 Ecommerce Customer Service Best Practices for Small Online Stores
Learn 10 ecommerce customer service best practices for small online stores, with a worked example using saved replies, AI drafts and order data.
Customer Support
