Customer support that turns shoppers into repeat customers

Email, live chat, and contact forms in one inbox — with order, refund, and subscription data from WooCommerce and Shopify beside every conversation. Your team answers in seconds, recovers more carts, and earns the next order instead of just closing a ticket.

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Works with WooCommerce · Shopify · Stripe · Paddle

Powering support for modern stores

4.9 / 5.0 G2 reviews

70%
of online shopping carts are abandoned before checkout Baymard Institute
73%
of shoppers say experience is a key factor in buying decisions PwC
89%
of consumers are more likely to buy again after good service Salesforce
The challenge

What support looks like for eCommerce

01

A slow pre-sale reply is a lost sale

Shoppers ask about sizing, shipping, and stock the moment they hesitate — and most never come back. Every minute of silence is margin walking out the door.

02

Order details live in another tab

“Where is my order?” is the most common question in commerce, and agents burn minutes digging through WooCommerce or Shopify admin to answer a single ticket.

03

Peak season buries a small team

Launches, BFCM, and promos triple volume overnight. Without automation and self-service, replies slow down exactly when every order counts most.

How ThriveDesk helps

Support across the whole eCommerce journey

From the first pre-sale question to the next repeat order — one platform for every conversation a shopper has with your brand.

Pre-purchase

Win the sale before the cart is abandoned

Shoppers hesitate over sizing, shipping, and stock — and most never come back. Live chat answers them on the product page in real time, while NEO handles routine pre-sale questions 24/7, so curiosity turns into checkout instead of a bounce.

  • Live chat on product and checkout pages
  • NEO answers shipping, stock, and sizing instantly
  • Proactive messages that nudge hesitant shoppers
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Purchase

Clear the checkout blockers that kill orders

A stuck checkout is a lost order. Agents see the cart, customer, and order context right beside the conversation, so they can resolve coupon, payment, or shipping blockers in a single reply, without switching tabs.

  • Cart and order context inside every conversation
  • Resolve coupon, payment, and shipping blockers fast
  • One inbox for email, live chat, and contact forms
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Post-purchase

Answer “where is my order?” before it’s even asked

WISMO, returns, and refunds are the bulk of commerce tickets. Order and refund data from WooCommerce, Shopify, and Stripe sits in the ticket, and NEO resolves routine status and returns questions around the clock.

  • Order, refund, and subscription data in the inbox
  • NEO resolves WISMO and returns 24/7
  • Issue refunds without leaving the ticket
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Engagement

Bring one-time buyers back for the next order

The sale is the start of the relationship. Follow-ups, saved replies, and a CSAT rating after every conversation keep customers coming back — and automation makes the personal touch scale through every peak.

  • Follow-ups and saved replies for after-care
  • A CSAT rating after every conversation
  • Automation that scales through BFCM and launches
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Powered by NEO AI

65%

of routine WISMO, returns, and policy questions resolved automatically by NEO

Answered from your own help content, 24/7 — with a clean handoff to your team for anything it shouldn’t handle.

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The outcome

Support that moves the numbers that matter

20%
faster first response after switching to ThriveDesk
weDevs
65%
of conversations resolved without an agent
NEO AI
1 inbox
for email, live chat, contact forms, and order data
Why ThriveDesk

Built for eCommerce, not retrofitted

First-class for WooCommerce and Shopify

Deep, native order data on both — not a Shopify-only tool that bolts WooCommerce on as an afterthought.

A flat price, whatever the season

One monthly price per plan, with no per-agent or per-ticket fees, so your bill doesn’t spike during BFCM and product launches.

AI and human in one inbox

NEO resolves routine questions and hands off cleanly to an agent — no separate chatbot tool to buy and wire up.

Refunds without leaving support

View, edit, and refund WooCommerce orders right inside the ticket, with granular permissions over who can do what.

Loved by founders
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
Nizam Uddin Nizam Uddin CEO, weDevs
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
Sujay Pawar Sujay Pawar CEO, Brainstorm Force
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
Mehedi Hasan Mehedi Hasan CEO, Themefisher
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
Mohammad Zannatun Nime Support Executive, Themesgrove
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
Selim Rana Selim Rana Founder, Sigmative
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Abdullah Al H. CEO, Muslims Day
Integrations

Connected to the tools you already use

Billing, orders, and account data sit beside every conversation — not three tabs away.

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FAQ

eCommerce support questions, answered

Still curious? Start a free trial — every feature is included, no credit card required.

Does ThriveDesk work with both WooCommerce and Shopify?
Yes — both are first-class. ThriveDesk pulls order, refund, and subscription data from WooCommerce, Shopify, Stripe, and Paddle so it appears beside every conversation, with no tab-switching.
Can agents issue refunds without leaving support?
With the WooCommerce integration, agents can view, edit, and refund orders directly inside the ticket, with granular permissions over who can do what.
How does ThriveDesk handle “where is my order?” tickets?
NEO, our AI agent, answers routine order-status, shipping, and returns questions from your own help content around the clock, and escalates anything it shouldn’t handle.
Will it scale through BFCM and product launches?
Automation rules route, tag, and escalate tickets automatically, and the knowledge base deflects repeat questions, so a small team can absorb seasonal spikes — and because pricing is per agent, not per ticket, your bill stays flat through the rush.
Is there a free trial?
Yes — every feature, including live chat, AI, and the WooCommerce integration, is available on a free trial with no credit card required.
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Remarkably simple, surprisingly capable AI support platform

Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.

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