SaasLaunchpad & MartechWise Exclusive Deal

Get the Best Deal Ever on Helpdesk & Community Software Today!

It’s our first public launch, and you get crazy discounts on ThriveDesk. When you grab the deal, you will get access to our tools, lifetime updates, and support.

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Shared Inbox

A shared inbox is a common inbox to which all customer conversations, chats, and queries are directed. You can support several brands, products or departments from a single account. Each inbox has unique, customizable settings.

private notes

saved replies

collision detection

tags

Live Chat

Reach more customers with less effort even if your team is busy or unavailable to chat live. Lightest & fastest live chat assistant that will interact with customers without slowing down your website.

livechat busy agent bot

livechat no agent online

livechat kb

livechat to email

Community

Drive user engagement and increase customer lifetime value by enabling your customers to come together, connect, and collaborate on ideas, discussions, and projects.

community discussions

community private channel

community groups

community wlabel

Reporting

What gets measured gets improved

ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.

csat report
knowledge base mockup img
Knowledge Base

Help your customers help themselves

Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.

mobile app

Mobile ready when you step out the desk

You’ll find all the features you love from ThriveDesk’s web app on the mobile app 👇

Integrate with other apps you already use

ThriveDesk connect with hundreds of apps seamlessly to to simplify your team’s workflow.

integrations

Pricing plans

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Discount coupon "SPECIAL10"

Solopreneur

$99
$ 89 Lifetime
  • 1 Shared inboxes
  • 3 Support agents
  • Unlimited Chat
  • 1 Knowledge Base
  • Unlimited app integrations
  • 10 Automations
  • Mobile App
  • Branding Removal in Email

Startup

$249
$ 219 Lifetime
  • 5 Shared inboxes
  • 10 Support agents
  • Unlimited Chat
  • 2 Knowledge Base
  • 1 Community
  • Unlimited app integrations
  • 20 Automations
  • Mobile App
  • Branding Removal in Email

Business

$499
$ 399 Lifetime
  • 15 Shared inbox
  • 25 Support agents
  • Unlimited Chat
  • 3 Knowledge base
  • 3 Community
  • Unlimited Integration
  • 40 Automations
  • Team
  • Custom fields
  • Mobile App
  • Branding Removal in Email
Agency
(with Workspaces)
$1349 $899
49 license remaining
Split payment available
Agency
$1249 $999
53% Sold OUT
Split payment available
Sold out
Agency
$1249$999
50 license sold out
Split payment available

Startup

$ 249 Lifetime
  • 5 Shared inboxes
  • 10 Support agents
  • Unlimited chat
  • 2 Knowledge base
  • 1 Community
  • Unlimited app integrations
  • 20 Automations
  • Mobile app
  • Branding removal in email

Solopreneur

$ 99 Lifetime
  • 1 Shared inboxes
  • 3 Support agents
  • Unlimited chat
  • 1 Knowledge base
  • Unlimited app integrations
  • 10 Automations
  • Mobile app
  • Branding removal in email

Business

$ 499 Lifetime
  • 15 Shared inbox
  • 25 Support agents
  • Unlimited chat
  • 3 Knowledge base
  • 3 Community
  • Unlimited app integration
  • 40 Automations
  • Team
  • Custom fields
  • Mobile app
  • Branding removal in email
money back guarantee

30 Days Money Back Guarantee

You are fully protected by our 100% Money Back Guarantee. If there are issues with our products over the next 30 days, then we will gladly refund your money.

Frequently Asked Question

Three weeks starting from 14.09.2021.

No, the users assigned to one inbox or brand will not be able to view another inbox or brand from the same workspace, giving you flexibility, privacy as well as freedom to manage different brands in the same workspace.

Yes absolutely you can, let’s say you have two different brands namely themexpert.com and themesgrove.com and you wish to set support inboxes separately for both the brands and you have named them [email protected] & [email protected] respectively.

Now, all that you will need to ensure that your purchased plan allows you to have two inboxes, and set two inboxes separately under your account.

Whenever a person sends a query, let it be from live chat or contact form or even direct emails, this message are relayed as conversation/ticket.

We believe in human correspondences that’s why we prefer naming it conversation, just making it as humanly as it may sound.

There is no limit for workspace. One user can have unlimited workspace but those are subject to their own billing. When he’ll create a workspace he needs to select the appropriate MRR plan for it.

There is no customer portal because we are email focused, so to find out your conversation record check your email we send a copy of it directly to you. No middle man required 😆

Yes, you can use multiple domain for inboxes, but it will depend on how many inboxes you can create according to your plan.

Suppose you have two inboxes then you can create – [email protected] & [email protected] separately.

Checkout our Security Policy page for proper info.

Coming Soon (very soon).

Yes we have an android app, ios app is coming soon, possibly next quarter.

Not in the near future. We want to position ourselves with email/live chat first. Omnichannel is not scheduled for this year.

Not in the near future. We want to position ourselves with email/live chat first. Omnichannel is not scheduled for this year.

ThriveDesk is GDPR compliant, inasmuch it does not explicitly contradict to the laws of Bangladesh. Since we are registered in Bangladesh, Applicability of some of the provisions of GDPR maybe directly or inferably in contradiction with certain laws of Bangladesh.

We strongly believe that to our customers’, their data privacy is of the utmost important factor in determining whether to subscribe to a platform like ours who deals with processing of private data.

Checkout our GDPR page for more info.

Not in the near future. We want to position ourselves with email/live chat first. Omnichannel is not scheduled for this year.

A Workspace gives you the option to be more isolated from one brand or business to another with its own Billing Plan and resources (i.e mailboxes, users, docs, chat, etc.).

 

Although it is possible to manage different businesses or brands in one workspace, but in broader picture there are two different use cases:

 

Users or Agents perspective

A support or sales agent can be working for different clients, companies, brands or businesses, let’s say Mr. X works as support agents for three separate clients namely ThemeXpert, Monster Inc as well as ThriveDesk, in Mr. X’s account it will have three separate workspaces for his ease of understanding and differentiating his own mode of support.

Users perpective

Businesses or Brands perspective


Let’s say an owner has one business or brands in two different geographical locations with completely two different sets of teams of users and agents, let’s name it ThemeXpert India and ThemeXpert Bangladesh. In this circumstance you may have teams speaking in different languages, products list could be different due to geological differences and most importantly the billing system or plan could be different, lets say for India there are 100 users or agent plan and for Bangladesh there are 50 user or agent plan, so naturally the billing will be different, this is were a Workspace comes into play.

Yes, however, if you transfer ownership of a Workspace it will be transferred to an appropriate MRR plan for the new owner. Once a LTD workspace owner has been transferred you can add another new Workspace per your LTD limits.

Yes absolutely you can, let’s say you have two different brands namely themexpert.com and themesgrove.com and you wish to set support inboxes separately for both the brands and you have named them [email protected] & [email protected] respectively.

 

Now, all that you will need to ensure that your purchased plan allows you to have two inboxes, and set two inboxes separately under one workspace.

No. of Shared Inboxes

Example of multiple inboxes in one workspace

We don’t restrict who you can add to your account.

HOWEVER, for privacy reasons we don’t recommend placing all your clients into 1 workspace. If you want to use this with clients they would need their own Workspace; which would have it’s own Organization/Billing structure.

You will be mapped to MRR plans that are most appropriate, for AGENCY LTD user we will map with business or agency MRR plan or whichever is higher.

For SOLOPRENEUR or STARTUP LTD we will map with the Starter MRR plan.

Yes, ThriveDesk has webhook app but community webhook is WIP.

We don’t have any public API as of now, its work in progress.

Yes, no worries we are committed to give you all features updates tied to your LTD Plan.

Yes you can, in that case each of the additions will be charged based on the appropriate add-on rate giving in the MRR pricing page.

Right now the MRR pricing for the add-ons are mentioned below:

1.Each additional mailbox  $15/m

2. Each additional user $10/m

3. Each Additional Knowledge-base $20/m

4. Each Additional Community $20/m

 

The MRR pricing are subject to changes, so please keep a look at the MRR pricing page.

 

You will get all sorts of after sales support, we are here to listen.

Inbox, KB, Chat – Yes, Community has its own set of permissions.

Yes, ThriveDesk’s reporting feature is powerful and you can see all sort of daily, monthly or yearly reports straight outta from your dashboard.

Yes, the feature is coming soon.

Post all your wild idea here ( we eat our own dog food )

No branding in emails.

In Chat we are introducing the option to take branding off, it will only be available for agency users.

Don't miss the deal. Hurry up!

Select preferable payment term

Hit our support at [email protected] to get your license key after the purchasing instalment plan.

Select preferable payment term

Hit our support at [email protected] to get your license key after the purchasing instalment plan.