The all-in-one Customer Support Platform for Startups
Upgrade your email management
Collaborate with ease
Organize your inbox
Automate for efficiency
Help customer in real-time
Start in minutes
Work together live
Chat on your terms
Know who you’re talking to
Deliver instant answers to customers
Easy to create
Understand customer needs
Organized and searchable
Metrics important for your company
Report on what matters
Track custom data points
Know your agents
Enhancing team productivity
Automate your support
AI powered efficiency
Power of canned response
Connect with your existing tech stack
The Most Powerful Customer Support Platform…
Without High Cost 👍
- 1 Mailbox
- 2 seats included
- Live Chat Assistant
- Unlimited emails
- Unlimited chats
- Internal notes with @mentions
- 2 Mailboxes
- 5 seats included
- 1 Knowledge base
- Realtime visitor tracking
- Chat Transcript
- Satisfaction Ratings(CSAT)
- 3 Mailboxes
- 10 seats included
- 2 Knowledge Base
- Workflow automation
- Advanced Automation Rules
- API & Webhook
- WP Portal
All plans include these amazing features
- Unlimited Emails
- Unlimited Live Chat
- Brandable Chat widget
- Internal notes and @mentions
- Instant Replies
- Email, In-app, Browser notificaitons
- Multilingual support
- Mobile application
- Email, Chat and Discord support
- Lifetime software updates
- 14 day money back guarantee
- Access to ThriveDesk academy
Our 100% No-Risk Money Back Guarantee!
We’re excited to have you experience ThriveDesk. Over the next 30 days, if ThriveDesk isn’t the best fit, simply reach out!
We’ll happily refund 100% of your money. No questions asked.
- 2 seats included
- 1 mailboxes included
- Unlimited emails
- Live Chat
- Canned replies
- App integration
- 1 Knowledge Base included
- Workflow automation
- HTML Signature
- Reports (Full history)
- Standard integration
- Private notes
Questions about ThriveDesk?
Checkout these FAQ’s!
Information for Businesses and EU VAT
Subscribing as a company
After clicking the Buy button on our site you are taken to the payment page managed by our reseller, Paddle. The first page lets you enter (or verify) your email address and country:
Even though you see VAT being applied, click on Continue.
In the next page, look at the left hand side:
If you are an EU company click on the “+ Add VAT” link on the left hand side to enter your invoicing information, including your VAT number without the two-letter country prefix. You will see that no VAT is being charged.
If you entered a VAT number and VAT is still charged please check your VAT number with the EU VIES service:
- If the service reports the VAT number as invalid you can proceed without entering your business information at this step; after subscribing you will need to follow the instructions under “Converting your receipt to an invoice” below.
- If the service reports a temporary problem with the member state’s database you can proceed with your payment without entering your business information and follow the instructions under “Requesting a VAT refund” below after a day or two. You will be refunded the VAT and your receipt will be converted to an invoice.
If you a non-EU company the “+ Add VAT” link does not appear. Instead, proceed with the payment and follow the instructions below, under “Converting your receipt to an invoice”. Please note that sales tax may be added if applicable.
Good to know: Paddle is the Merchant of Record, meaning that you are paying Paddle, therefore the invoice is issued by Paddle, not ThriveDesk. Kindly note that Paddle is based in the United Kingdom. All UK businesses will be charged the applicable VAT regardless of whether they enter a valid VAT number, in accordance to local tax laws.
What is a Shared Inbox? Why should we have one?
A Shared Inbox is a special kind of Inbox that lets multiple team members handle emails that come into one Inbox without any problems.
- Team collaboration: Private internal notes, @mentions, and collision detection prevent team members from working on the same conversation simultaneously.
- Conversation History: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
- Reporting: makes it simple to keep tabs on both the individual and collective performance of your team.
- Powerful Search: With a powerful search query builder, you can find anything and everything with a few clicks.
Is my data safe with ThriveDesk?
We adhere to the industry’s best practices and highest standards in all aspect of our work, from code to infrastructure. The data is stored and replicated over various AWS (Amazon Web Services) servers and locations. Every hour, we perform a backup of our data and store it in multiple locations. Only a small number of our engineers get access to client data because we work on a “Need to know basis.”
We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Everything is 256 bit encrypted. ThriveDesk is privacy focused GDPR compliant software from day one.
How is ThriveDesk different from sharing a Gmail login?
There are no team-oriented features in Gmail because it was designed to be used by only one person. As part of the ThriveDesk platform, you’ll be able to take advantage of sophisticated collaboration features such as private notes, @mentions, and collision detection.
In addition, we have a bunch of handy features like conversation states, canned reply, powerful reporting and customer information widgets that contain full customer purchase history.
Does ThriveDesk allow us to support multiple brands?
Yes. You can forward in multiple email addresses and each will have its mailbox in ThriveDesk. Your team can see and respond as desired for each brand/store. You can also have multiple assistants, chats, knowledge bases, communities, etc. Each is customized with your branding.
What integrations do you offer?
ThriveDesk offers several integrations that can be added to your account. These include internal integrations (assistant, knowledge base, community, etc) as well as a variety of third-party apps that can be connected to ThriveDesk.
Does ThriveDesk support live chat?
Yes. We’ve made it super simple to get started with Live Chat with your customers on your website or app through the ThriveDesk Assistant.
Do you have Knowledge Base tool?
Yes! We have a powerful, customizable Knowledge Base available for you.
How long does it take to set up our account? Can you help?
As soon as you sign up, our onboarding workflow guides you through the process of setting up your mailbox and adding your team members in just a few clicks.
Please don’t hesitate to get in touch with our support team if you have any questions or concerns about how to set up your account.
Can I delete my data and account?
Yes, from your account settings you can delete your account and we’ll remove everything instantly. You’ve the complete right to be forgotten.
What payment methods do you accept?
We accept payments from PayPal, MasterCard, Visa, American Express, and all major credit & debit cards.
Converting your receipt to an invoice
Paddle emails you with a payment receipt upon successful payment. This receipt is a valid tax invoice if you had already entered your invoicing information before payment.
If you did not enter your company’s invoicing information during payment for any reason you can do so within 7 days of the receipt having been issued. Follow the link in the email you received from Paddle to open the receipt in your browser. If you deleted this email you can still find that link after logging into our site, under Billing > Invoices.
The left hand side of the receipt page has a blue link to enter your invoicing information. Click on it and enter your company information. This is enough to convert the receipt to a valid tax invoice. You can print that page, either to a piece of paper or a PDF file, and file it as a business expense.
If the link does not appear it may be the case that the receipt has been issued more than 7 days ago. In this case please contact Paddle as noted further above
Requesting a VAT refund (European Union clients only)
If you forgot to enter your VAT number or the VAT number validation did not work at the time, please follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.
According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that, please contact Paddle at [email protected] and do remember to include your invoice number.