...
"Everything you could ask for a help desk"
"High value for money"
"Probably the best Help Scout alternative"

The all-in-one Customer Support Platform for Startups

Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.
Email Management
Live Chat
Knowldege base
Reporting
Productivity

Upgrade your email management

Maximize team efficiency and provide customers with a personalized and helpful experience using ThriveDesk's shared inbox. Do more with less, deliver exceptional support.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Stay organized and efficient with a shared inbox—perfect for managing email and team communication.
Automate for efficiency
Automate tasks effortlessly with intuitive if/then logic—choose manual or automatic workflows.
Personalize conversations
Efficiently track and display customer info for faster, superior support—no system-hopping.
Learn more about Email Management

Help customer in real-time

Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Start in minutes
Install Assistant on your website or app for instant customer chat and seamless interaction.
Work together live
Effortlessly collaborate with your team using shared notes, assignments, and permissions, just like managing email.
Chat on your terms
Engage in chat when your team is available, smoothly redirecting customers to alternative options when unavailable.
Know who you’re talking to
Leverage tags and customer profiles for swift, personalized assistance tailored to each customer's needs.
More about Live Chat
Assistant Live Visitor Tracking

Deliver instant answers to customers

Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Easy to create
Set up your Docs site swiftly and publish your inaugural article within minutes. Start addressing FAQs promptly.
Understand customer needs
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Organized and searchable
Use nested categories to organize your articles and make search easy.
Beautifully branded
Personalize your knowledge base with custom company branding to align it perfectly with your brand identity.
More about Knowldege Base
knowledge base site

Metrics important for your company

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, and user-specific stats for valuable performance insights.
Track custom data points
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Measure happiness
Evaluate customer satisfaction ratings and enhance as needed to drive continuous improvement.
Know your agents
Track agent performance, pinpoint improvements, and enhance effectiveness for optimal customer support.
Learn more about Reporting

Enhancing team productivity

Supercharge your team's productivity with advanced tools and collaborative features designed to streamline workflows and maximize efficiency.
Automate your support
Unleash mesmerizing efficiency in customer support with enchanting automated workflows.
AI powered efficiency
With AI-powered efficiency, sparking an extraordinary customer support experience beyond imagination.
Power of canned response
Instantly respond to customer queries with pre-written canned replies for efficient support.
Keyboard shortcuts
Accelerate workflows with lightning-fast keyboard shortcuts for effortless efficiency and productivity.
ThriveDesk automation
ThriveDesk Integration

Connect with your existing tech stack

Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.

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The Most Powerful Customer Support Platform…
Without High Cost 👍

Sign up today and say goodbye to RECURRING FEES. One Time Plan only available for a limited time!
IT's easy to setup and start using. I'm using it on daily basis as a main support channel in a ecommerce shop. The UI is much better than other helpdesk. This makes keeping up with request easier and faster. -- Jason C

Solopreneur

Normally 900
$199
One Time
Get started with...
  • 1 Mailbox
  • 2 seats included
  • Live Chat Assistant
  • Unlimited emails
  • Unlimited chats
  • Internal notes with @mentions
  • Tagging
  • Integrations
Buy Solopreneur

Startup

Normally 3060
$499
One Time
All Solopreneur Features +
  • 2 Mailboxes
  • 5 seats included
  • 1 Knowledge base
  • Realtime visitor tracking
  • Chat Transcript
  • Satisfaction Ratings(CSAT)
  • Reporting
Buy StartupSplit in 9 payments of $59.99/month
Split payment required manual activation. Contact us after successful payment.

Business

Most Popular
Normally 5699
$699
One Time
All Startup Features +
  • 3 Mailboxes
  • 10 seats included
  • 2 Knowledge Base
  • Workflow automation
  • Advanced Automation Rules
  • API & Webhook
  • WP Portal
Buy BusinessSplit in 9 payments of $79.99/month
Split payment required manual activation. Contact us after successful payment.

All plans include these amazing features

  • Unlimited Emails
  • Unlimited Live Chat
  • Brandable Chat widget
  • Internal notes and @mentions
  • Instant Replies
  • Email, In-app, Browser notificaitons
  • Multilingual support
  • Mobile application
  • Email, Chat and Discord support
  • Lifetime software updates
  • 14 day money back guarantee
  • Access to ThriveDesk academy
Our 100% No-Risk Money Back Guarantee!

We’re excited to have you experience ThriveDesk. Over the next 30 days, if ThriveDesk isn’t the best fit, simply reach out!
We’ll happily refund 100% of your money. No questions asked.

Thanks,


Parvez Akther
Founder, ThriveDesk

weDevsXpeed Studio TechNext
They really stand behind their product and constantly pushing it forward. Its getting better every day! I can now have all my customers tickets in one place – thats peace of mind
ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best software for small companies.

Starter

For small teams who want to improve their customer relationships.

$79/lifetime

Buy Starter Plan
Includes:
  • 2 seats included
  • 1 mailboxes included
  • Unlimited emails
  • Live Chat
  • Reports
  • Canned replies
  • App integration

Essential

Best price for value
Businesses that need all the bells and whistles for customer communication.

$169/lifetime

Buy Essential Plan
All the benefits of Starter, plus:
  • 1 Knowledge Base included
  • Workflow automation
  • HTML Signature
  • Reports (Full history)
  • Standard integration
  • Private notes

Questions about ThriveDesk?
Checkout these FAQ’s!

Here are some of the more frequently asked questions. But, if you still have any other questions, feel to chat with us here or drop us an email at [email protected]
  • Information for Businesses and EU VAT

    Subscribing as a company

    After clicking the Buy button on our site you are taken to the payment page managed by our reseller, Paddle. The first page lets you enter (or verify) your email address and country:

    Even though you see VAT being applied, click on Continue.

    In the next page, look at the left hand side:

    If you are an EU company click on the “+ Add VAT” link on the left hand side to enter your invoicing information, including your VAT number without the two-letter country prefix. You will see that no VAT is being charged.

    If you entered a VAT number and VAT is still charged please check your VAT number with the EU VIES service:

    • If the service reports the VAT number as invalid you can proceed without entering your business information at this step; after subscribing you will need to follow the instructions under “Converting your receipt to an invoice” below.
    • If the service reports a temporary problem with the member state’s database you can proceed with your payment without entering your business information and follow the instructions under “Requesting a VAT refund” below after a day or two. You will be refunded the VAT and your receipt will be converted to an invoice.

    If you a non-EU company the “+ Add VAT” link does not appear. Instead, proceed with the payment and follow the instructions below, under “Converting your receipt to an invoice”. Please note that sales tax may be added if applicable.

    Good to know: Paddle is the Merchant of Record, meaning that you are paying Paddle, therefore the invoice is issued by Paddle, not ThriveDesk. Kindly note that Paddle is based in the United Kingdom. All UK businesses will be charged the applicable VAT regardless of whether they enter a valid VAT number, in accordance to local tax laws.

  • What is a Shared Inbox? Why should we have one?

    A Shared Inbox is a special kind of Inbox that lets multiple team members handle emails that come into one Inbox without any problems.

    • Team collaboration: Private internal notes, @mentions, and collision detection prevent team members from working on the same conversation simultaneously.
    • Conversation History: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
    • Reporting: makes it simple to keep tabs on both the individual and collective performance of your team.
    • Powerful Search: With a powerful search query builder, you can find anything and everything with a few clicks.
  • Is my data safe with ThriveDesk?

    We adhere to the industry’s best practices and highest standards in all aspect of our work, from code to infrastructure. The data is stored and replicated over various AWS (Amazon Web Services) servers and locations. Every hour, we perform a backup of our data and store it in multiple locations. Only a small number of our engineers get access to client data because we work on a “Need to know basis.”

    We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Everything is 256 bit encrypted. ThriveDesk is privacy focused GDPR compliant software from day one.

  • How is ThriveDesk different from sharing a Gmail login?

    There are no team-oriented features in Gmail because it was designed to be used by only one person. As part of the ThriveDesk platform, you’ll be able to take advantage of sophisticated collaboration features such as private notes, @mentions, and collision detection.

    In addition, we have a bunch of handy features like conversation states, canned reply, powerful reporting and customer information widgets that contain full customer purchase history.

  • Does ThriveDesk allow us to support multiple brands?

    Yes. You can forward in multiple email addresses and each will have its mailbox in ThriveDesk. Your team can see and respond as desired for each brand/store. You can also have multiple assistants, chats, knowledge bases, communities, etc. Each is customized with your branding.

  • What integrations do you offer?

    ThriveDesk offers several integrations that can be added to your account. These include internal integrations (assistant, knowledge base, community, etc) as well as a variety of third-party apps that can be connected to ThriveDesk.

  • Does ThriveDesk support live chat?

    Yes. We’ve made it super simple to get started with Live Chat with your customers on your website or app through the ThriveDesk Assistant.

  • Do you have Knowledge Base tool?

    Yes! We have a powerful, customizable Knowledge Base available for you.

  • How long does it take to set up our account? Can you help?

    As soon as you sign up, our onboarding workflow guides you through the process of setting up your mailbox and adding your team members in just a few clicks.

    Please don’t hesitate to get in touch with our support team if you have any questions or concerns about how to set up your account.

  • Can I delete my data and account?

    Yes, from your account settings you can delete your account and we’ll remove everything instantly. You’ve the complete right to be forgotten.

  • What payment methods do you accept?

    We accept payments from PayPal, MasterCard, Visa, American Express, and all major credit & debit cards.

  • Converting your receipt to an invoice

    Paddle emails you with a payment receipt upon successful payment. This receipt is a valid tax invoice if you had already entered your invoicing information before payment.

    If you did not enter your company’s invoicing information during payment for any reason you can do so within 7 days of the receipt having been issued. Follow the link in the email you received from Paddle to open the receipt in your browser. If you deleted this email you can still find that link after logging into our site, under Billing > Invoices.

    The left hand side of the receipt page has a blue link to enter your invoicing information. Click on it and enter your company information. This is enough to convert the receipt to a valid tax invoice. You can print that page, either to a piece of paper or a PDF file, and file it as a business expense.

    If the link does not appear it may be the case that the receipt has been issued more than 7 days ago. In this case please contact Paddle as noted further above

  • Requesting a VAT refund (European Union clients only)

    If you forgot to enter your VAT number or the VAT number validation did not work at the time, please follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.

    According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that, please contact Paddle at [email protected] and do remember to include your invoice number.

support preview

Need Help on Choosing the Right Plan?

We're here to help you every step of the way! Our team of experts is ready to provide efficient solutions to all your queries. Feel free to reach out to us anytime, we're excited to help you!
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