The all-in-one Customer Support Platform for Startups

What you can do with ThriveDesk?

Manage all your conversations with customers in one place

Talk to your visitor and convert them to a paying customer.

Convert lead to a customer and help them pro-actively

Create a knowledge base that helps your customer 24/7

Deep WordPress integration ensure highest productivity

All the features your team needs

Email Management

Live Chat

Knowldege base

Reporting

Productivity

Upgrade your email management

Maximize team efficiency and provide customers with a personalized and helpful experience using ThriveDesk's shared inbox. Do more with less, deliver exceptional support.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Stay organized and efficient with a shared inbox—perfect for managing email and team communication.

Automate for efficiency

Automate tasks effortlessly with intuitive if/then logic—choose manual or automatic workflows.

Personalize conversations

Efficiently track and display customer info for faster, superior support—no system-hopping.

Learn more about Email Management

Help customer in real-time

Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively

Start in minutes

Install Assistant on your website or app for instant customer chat and seamless interaction.

Work together live

Effortlessly collaborate with your team using shared notes, assignments, and permissions, just like managing email.

Chat on your terms

Engage in chat when your team is available, smoothly redirecting customers to alternative options when unavailable.

Know who you’re talking to

Leverage tags and customer profiles for swift, personalized assistance tailored to each customer's needs.

More about Live Chat

Deliver instant answers to customers

Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively

Easy to create

Set up your Docs site swiftly and publish your inaugural article within minutes. Start addressing FAQs promptly.

Understand customer needs

Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.

Organized and searchable

Use nested categories to organize your articles and make search easy.

Beautifully branded

Personalize your knowledge base with custom company branding to align it perfectly with your brand identity.

More about Knowldege Base

Metrics important for your company

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.

Report on what matters

Track volume, response time, resolutions, and user-specific stats for valuable performance insights.

Track custom data points

Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.

Measure happiness

Evaluate customer satisfaction ratings and enhance as needed to drive continuous improvement.

Know your agents

Track agent performance, pinpoint improvements, and enhance effectiveness for optimal customer support.

Learn more about Reporting

Enhancing team productivity

Supercharge your team's productivity with advanced tools and collaborative features designed to streamline workflows and maximize efficiency.

Automate your support

Unleash mesmerizing efficiency in customer support with enchanting automated workflows.

AI powered efficiency

With AI-powered efficiency, sparking an extraordinary customer support experience beyond imagination.

Power of canned response

Instantly respond to customer queries with pre-written canned replies for efficient support.

Keyboard shortcuts

Accelerate workflows with lightning-fast keyboard shortcuts for effortless efficiency and productivity.

Get ThriveDesk for life

100% Satisfaction Guarantee

You are fully protected by our 100% No-Risk Double Guarantee. Give us a try, and if you aren't completely satisfied, we'll refund 100% of your purchase - no questions asked. You have everything to gain starting with ThriveDesk today!

Questions about ThriveDesk?
Checkout these FAQ’s!

• What is a Shared Inbox? Why should we have one?

  A Shared Inbox is a special kind of Inbox that lets multiple team members handle emails that come into one Inbox without any problems.

  • Team collaboration: Private internal notes, @mentions, and collision detection prevent team members from working on the same conversation simultaneously.
  • Conversation History: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
  • Reporting: makes it simple to keep tabs on both the individual and collective performance of your team.
  • Powerful Search: With a powerful search query builder, you can find anything and everything with a few clicks.

• Is my data safe with ThriveDesk?

  We adhere to the industry’s best practices and highest standards in all aspect of our work, from code to infrastructure. The data is stored and replicated over various AWS (Amazon Web Services) servers and locations. Every hour, we perform a backup of our data and store it in multiple locations. Only a small number of our engineers get access to client data because we work on a “Need to know basis.”

  We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Everything is 256 bit encrypted. ThriveDesk is privacy focused GDPR compliant software from day one.

• How is ThriveDesk different from sharing a Gmail login?

  There are no team-oriented features in Gmail because it was designed to be used by only one person. As part of the ThriveDesk platform, you’ll be able to take advantage of sophisticated collaboration features such as private notes, @mentions, and collision detection.

  In addition, we have a bunch of handy features like conversation states, canned reply, powerful reporting and customer information widgets that contain full customer purchase history.

• Does ThriveDesk allow us to support multiple brands?

  Yes. You can forward in multiple email addresses and each will have its mailbox in ThriveDesk. Your team can see and respond as desired for each brand/store. You can also have multiple assistants, chats, knowledge bases, communities, etc. Each is customized with your branding.

• What integrations do you offer?

  ThriveDesk offers several integrations that can be added to your account. These include internal integrations (assistant, knowledge base, community, etc) as well as a variety of third-party apps that can be connected to ThriveDesk.

• Does ThriveDesk support live chat?

  Yes. We’ve made it super simple to get started with Live Chat with your customers on your website or app through the ThriveDesk Assistant.

• Do you have Knowledge Base tool?

  Yes! We have a powerful, customizable Knowledge Base available for you.

• How long does it take to set up our account? Can you help?

  As soon as you sign up, our onboarding workflow guides you through the process of setting up your mailbox and adding your team members in just a few clicks.

  Please don’t hesitate to get in touch with our support team if you have any questions or concerns about how to set up your account.

• Can I delete my data and account?

  Yes, from your account settings you can delete your account and we’ll remove everything instantly. You’ve the complete right to be forgotten.

• What payment methods do you accept?

  We accept payments from PayPal, MasterCard, Visa, American Express, and all major credit & debit cards.