The all-in-one Customer Support Platform for Startups
Your customer deserve better support with ThriveDesk
- One time payment
- Lifetime access
What you can do with ThriveDesk?
All the features your team needs
Upgrade your email management
Collaborate with ease
Organize your inbox
Automate for efficiency
Personalize conversations
Help customer in real-time
Start in minutes
Work together live
Chat on your terms
Know who you’re talking to
Deliver instant answers to customers
Easy to create
Understand customer needs
Organized and searchable
Beautifully branded
Metrics important for your company
Report on what matters
Track custom data points
Measure happiness
Know your agents
Enhancing team productivity
Automate your support
AI powered efficiency
Power of canned response
Keyboard shortcuts
Connect with your existing tech stack
Apps
Mobile ready when you step out the desk
Get ThriveDesk for life
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Starter
$79/lifetime
- 2 seats included
- 1 mailboxes included
- Unlimited emails
- Live Chat
- Reports
- Canned replies
- App integration
Essential
$169/lifetime
- 1 Knowledge Base included
- Workflow automation
- HTML Signature
- Reports (Full history)
- Standard integration
- Private notes
100% Satisfaction Guarantee
Questions about ThriveDesk?
Checkout these FAQ’s!
What is a Shared Inbox? Why should we have one?
A Shared Inbox is a special kind of Inbox that lets multiple team members handle emails that come into one Inbox without any problems.
- Team collaboration: Private internal notes, @mentions, and collision detection prevent team members from working on the same conversation simultaneously.
- Conversation History: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
- Reporting: makes it simple to keep tabs on both the individual and collective performance of your team.
- Powerful Search: With a powerful search query builder, you can find anything and everything with a few clicks.
Is my data safe with ThriveDesk?
We adhere to the industry’s best practices and highest standards in all aspect of our work, from code to infrastructure. The data is stored and replicated over various AWS (Amazon Web Services) servers and locations. Every hour, we perform a backup of our data and store it in multiple locations. Only a small number of our engineers get access to client data because we work on a “Need to know basis.”
We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Everything is 256 bit encrypted. ThriveDesk is privacy focused GDPR compliant software from day one.
How is ThriveDesk different from sharing a Gmail login?
There are no team-oriented features in Gmail because it was designed to be used by only one person. As part of the ThriveDesk platform, you’ll be able to take advantage of sophisticated collaboration features such as private notes, @mentions, and collision detection.
In addition, we have a bunch of handy features like conversation states, canned reply, powerful reporting and customer information widgets that contain full customer purchase history.
Does ThriveDesk allow us to support multiple brands?
Yes. You can forward in multiple email addresses and each will have its mailbox in ThriveDesk. Your team can see and respond as desired for each brand/store. You can also have multiple assistants, chats, knowledge bases, communities, etc. Each is customized with your branding.
What integrations do you offer?
ThriveDesk offers several integrations that can be added to your account. These include internal integrations (assistant, knowledge base, community, etc) as well as a variety of third-party apps that can be connected to ThriveDesk.
Does ThriveDesk support live chat?
Yes. We’ve made it super simple to get started with Live Chat with your customers on your website or app through the ThriveDesk Assistant.
Do you have Knowledge Base tool?
Yes! We have a powerful, customizable Knowledge Base available for you.
How long does it take to set up our account? Can you help?
As soon as you sign up, our onboarding workflow guides you through the process of setting up your mailbox and adding your team members in just a few clicks.
Please don’t hesitate to get in touch with our support team if you have any questions or concerns about how to set up your account.
Can I delete my data and account?
Yes, from your account settings you can delete your account and we’ll remove everything instantly. You’ve the complete right to be forgotten.
What payment methods do you accept?
We accept payments from PayPal, MasterCard, Visa, American Express, and all major credit & debit cards.