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In today’s fast-paced digital world, customers expect exceptional experiences when they buy products and services online. To meet these expectations, it’s crucial for businesses to understand their audience and use effective strategies to create a…

As customer experience has evolved into one of the primary differentiators for every company, businesses are currently grappling with how to improve it. Never before has it been more crucial to prioritize your customers due…

Sell me this pen! These are the iconic words of Jordan Belfort at the end of the movie “Wolf of Wall Street”. Admittedly, this movie most certainly glorified sales into this mythical and ultimate beast…

If you own an eCommerce site, there is primarily only one source of revenue for you; customers. More customers mean more sales, and more sales mean more profit. But how do you keep these streamlined…

When it comes to support channels, live chat has consistently been the most popular. Around 41% of consumers preferring live chat support over any other channel while others prefer email or even social media. We’ve…