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THRIVEDESK BLOG

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anonymous chat

Introducing Anonymous Live Chat

We’re ecstatic to kick off 2024 with a bang, introducing our much-anticipated and highly-requested feature – ‘Anonymous Live Chat’! At ThriveDesk, we take pride in being…

Customer Support

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We listen

How to Handle Customer Complaints and Issues for Better Customer Experience in Ecommerce

Customer complaints occur when there’s a gap between what a business promises and what customers actually experience.  This happens when customers perceive a brand differently from their actual service encounters. Customer complaints, though unavoidable, can…

customer satisfaction

Unlocking the Secret: How to Meet Customer Satisfaction

Hey there! Do you want to build a loyal customer base by ensuring great customer satisfaction, huh? Well, you’ve come to the right place.  In this article, we’ll unlock the secret on how to meet…

AI customer support

Understanding The Role of AI in Enhancing The Customer Support Experience

Picture this: You’re on hold with customer service, listening to the same terrible elevator music for what feels like hours at this point. You’ve given up hope of ever speaking to a real human being,…

Canned respones

A Guide to Sending Out Canned Responses When You’re Busy as Hell

There are innumerable fundamental forces that govern life, some more prevailing than others. There is one however that has stuck. It’s almost an intoxicating drug to some and a downright necessity to others.  In nature,…

Sales strategy

5 Unconventional Yet Proven Strategies to Boost your Digital Sales By 10x

In today’s fast-paced digital world, customers expect exceptional experiences when they buy products and services online. To meet these expectations, it’s crucial for businesses to understand their audience and use effective strategies to create a…

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