Changelog

Greetings, fellow privacy enthusiasts! At ThriveDesk, we take privacy and security seriously and have fire jokes to boot! 

So, let’s start this blog post with a joke: why did the email marketer cross the road? To track how many people opened the email on the other side, of course!

All jokes aside, email open tracking has become ubiquitous in email marketing and sales. 

But at ThriveDesk, we believe in putting privacy first. That’s why we’ve decided to disable our email tracking feature. 

In this blog post, we’ll dive into the reasons behind our decision and explain why giving our users control over their data is essential. So, let’s get started!

What is Email Tracking?

Email open tracking is a technique used by email marketing tools and other platforms to track the behavior of email recipients. 

It allows senders to see if an email has been opened when it was opened and how many times it was opened. 

Attention all E-commerce enthusiasts and Surecart shop owners! It’s time to take a step toward the future with ThriveDesk’s Surecart integration. 

Do you want to avoid manual data entry, endless order searches, and the frustration of not providing the best customer support? 

If you’re a Surecart shop owner, does your customer support pine for a helpdesk that can help them deal with customers more efficiently?

Well, ThriveDesk is here to wave its magic wand and fix all your woes! 

the ultimate customer service tool that takes your Surecart business to the next level. This integration offers a range of features designed to make your life as a surecart shop owner more accessible and efficient, so you can focus on growing your business.

Happy New Year, folks! It’s a new year, and with it comes new resolutions, goals, and opportunities to be more productive and efficient. And let’s be honest, who doesn’t love an amazing time-saving hack? 

As customer service professionals, we know all too well the importance of responding to customer inquiries promptly and effectively. But let’s face it; sometimes it can feel like you’re stuck in a never-ending cycle of typing out the same responses repeatedly. 

That’s where our special Saved Reply feature comes in. It’s like hitting the snooze button on your alarm clock, but for customer service. 

We’ve given our Saved Reply feature a facelift and it’s better than ever!!!

With the new and improved Saved Reply feature, you can now save time, streamline your workflow and improve your customer service. Say goodbye to cluttered folders and hello to sleek design and seamless organization. 

The addition of “search replies” makes it easy to access previous saved replies. Plus, new editing and custom reply feature will help you to better organize and categorize your saved replies.

So, put down that cup of coffee and get ready to kick your customer service game into high gear with our newest update! With the new and improved Saved Reply feature, you’ll be able to respond to customer inquiries faster and more efficiently than ever before. And who knows, you might even have some extra time to enjoy that cup of coffee after all. 😏

Try it out, the new and improved Saved Reply and update now to see the difference it makes in your customer service.

When you’re a business owner, nothing comes closer to customer satisfaction. As the internet has vastly expanded and made spaces for online business, then why do we restrict to customers in our region or country? Why don’t we spread all over the globe?

But the biggest obstacle to expanding a business on the internet is language. When you’re obsessed with customer success like we are, providing multilingual experiences becomes a significant focus because we have customers worldwide.

To overcome all these barriers here, we are introducing ThriveDesk’s new multilingual support and making sure our product and website can handle more and more languages. 

Importance of speaking your customers’ language in customer service

According to studies, 70% of customers are more loyal to businesses that provide customer service in their native tongue. Another report stated that 29% of companies had lost customers because they lacked multilingual help.

Despite being the most widely used language online, just 25% of all internet users utilize English. Not to mention, 22% of Americans do not speak English at home.

Any business that wants to expand internationally and ensure it is capturing a sizable market share of its target clients must start planning to provide customer service in their native languages.

Customers who do not believe that simple complaints and inquiries regarding your product or service can be addressed due to a language barrier are more likely to go elsewhere. Here multilingual customer support can better attain higher levels of client satisfaction.

Focusing on language lets you break down barriers between your company and its customers and reach a bigger audience, allowing you to have meaningful conversations with clients regardless of how they refer to your products. 

If there is a language barrier, it could be the difference between success and failure.

Welcome to ThriveDesk’s monthly release note! Since our launch of ThriveDesk 2.0, our team has been working tirelessly to release new features and optimize the platform everyday. We’ve done some major updates that I’m excited to share, but that’s the topic for next month ;)

Realtime user tracking

With our live user tracking feature, live chat support is fun and exciting. You can see what your website visitors are doing and where they are coming from without breaking their privacy.

Assistant only keeps track of visitors when they click on the live chat widget. The IP address is made anonymous, and we don’t keep any of their personal information on our server. Everything goes on at the same time!

You can figure out how good your support is by seeing if the client is going in the right direction. Bring them to the checkout page, the opt-in page, and let them see it live.

ThriveDesk version 2.0. What!😮 Yes, it’s here folks.

This is not just some facelifting, cosmetic changes and introduction of a few new features and functionality; it looks like a whole new software even for ThriveDesk customers.

So far, we’ve been working on the new version for about 8 months. We took into account all the feedback you gave us via live chat and email.

This huge undertaking requires our entire workforce. So first, I’d like to thank our team and awesome customers.

Evaluation of UI (v3.0)

You must be confused why I said v3.0. Although ThriveDesk is a platform getting its major update that we call v2.0, our UI has changed three times over this period.

Let me walk you through the history that I’ve never shared before: 

1.0 – MVP (Minimal Viable Product)

About two years (May 2020) ago when we first started coding for ThriveDesk, we created a simple and minimalistic MVP for us.

As a bootstrapped company, we did not put much of our effort into UI/UX in the beginning. All our effort was into building solid backend architecture for ThriveDesk, which is by far the best decision we’ve ever made.

Knock Knock!

We have got some great news rushing towards you because its a big Knowledge Base release and all baked for you as a New Years glad tidings.

Happy Awesome New years folks!

Now its time to utilise Knowledge base to its full potential in order to lower your support volume and make your customers self sufficient and empowered.

You can call it a Help Center, Help Desk and/or Support Centre, but we named it “Docs” and it is as sweet as it sounds.

Public and private Help Center

Whats inside the secret chamber? Well, every business needs to have documentations or articles that have its own use cases, sometime it is only for the internal team or a group of customers other-times it could be unfinished and needs final touch.

Whats private remains private, away from the search engine and whats public is open for search engine to crawl on it.

So, you can control and make the doc site public or private, isn’t that amazing?