...

Changelog

New updates and improvements to ThriveDesk.
October 25, 2022

Say Hello to ThriveDesk’s New Multilingual Support

When you’re a business owner, nothing comes closer to customer satisfaction. As the internet has vastly expanded and made spaces for online business, then why do we restrict to customers in our region or country? Why don’t we spread all over the globe?

But the biggest obstacle to expanding a business on the internet is language. When you’re obsessed with customer success like we are, providing multilingual experiences becomes a significant focus because we have customers worldwide.

To overcome all these barriers here, we are introducing ThriveDesk’s new multilingual support and making sure our product and website can handle more and more languages. 

Importance of speaking your customers’ language in customer service

According to studies, 70% of customers are more loyal to businesses that provide customer service in their native tongue. Another report stated that 29% of companies had lost customers because they lacked multilingual help.

Despite being the most widely used language online, just 25% of all internet users utilize English. Not to mention, 22% of Americans do not speak English at home.

Any business that wants to expand internationally and ensure it is capturing a sizable market share of its target clients must start planning to provide customer service in their native languages.

Customers who do not believe that simple complaints and inquiries regarding your product or service can be addressed due to a language barrier are more likely to go elsewhere. Here multilingual customer support can better attain higher levels of client satisfaction.

Focusing on language lets you break down barriers between your company and its customers and reach a bigger audience, allowing you to have meaningful conversations with clients regardless of how they refer to your products. 

If there is a language barrier, it could be the difference between success and failure.

(more…)
September 19, 2022
Update Post Banner

Release Notes, August 2022: Live visitor tracking, faster Assistant, improved Doc & more!

Welcome to ThriveDesk’s monthly release note! Since our launch of ThriveDesk 2.0, our team has been working tirelessly to release new features and optimize the platform everyday. We’ve done some major updates that I’m excited to share, but that’s the topic for next month ;)

Realtime user tracking

Activities - ThriveDesk

With our live user tracking feature, live chat support is fun and exciting. You can see what your website visitors are doing and where they are coming from without breaking their privacy.

Assistant only keeps track of visitors when they click on the live chat widget. The IP address is made anonymous, and we don’t keep any of their personal information on our server. Everything goes on at the same time!

You can figure out how good your support is by seeing if the client is going in the right direction. Bring them to the checkout page, the opt-in page, and let them see it live.

(more…)
June 8, 2022

ThriveDesk 2.0 – Customer Support Reimagined

ThriveDesk version 2.0. What!😮 Yes, it’s here folks.

This is not just some facelifting, cosmetic changes and introduction of a few new features and functionality; it looks like a whole new software even for ThriveDesk customers.

So far, we’ve been working on the new version for about 8 months. We took into account all the feedback you gave us via live chat and email.

This huge undertaking requires our entire workforce. So first, I’d like to thank our team and awesome customers.

Evaluation of UI (v3.0)

You must be confused why I said v3.0. Although ThriveDesk is a platform getting its major update that we call v2.0, our UI has changed three times over this period.

Let me walk you through the history that I’ve never shared before: 

1.0 – MVP (Minimal Viable Product)

About two years (May 2020) ago when we first started coding for ThriveDesk, we created a simple and minimalistic MVP for us.

ui 1 - ThriveDesk
ThriveDesk UI Github repo

As a bootstrapped company, we did not put much of our effort into UI/UX in the beginning. All our effort was into building solid backend architecture for ThriveDesk, which is by far the best decision we’ve ever made.

(more…)
January 25, 2022
ThriveDesk Knowledge Base

Introducing ThriveDesk Knowledge Base

Knock Knock!

We have got some great news rushing towards you because its a big Knowledge Base release and all baked for you as a New Years glad tidings.

Happy Awesome New years folks!

Now its time to utilise Knowledge base to its full potential in order to lower your support volume and make your customers self sufficient and empowered.

You can call it a Help Center, Help Desk and/or Support Centre, but we named it “Docs” and it is as sweet as it sounds.

Public and private Help Center

Whats inside the secret chamber? Well, every business needs to have documentations or articles that have its own use cases, sometime it is only for the internal team or a group of customers other-times it could be unfinished and needs final touch.

private doc site - ThriveDesk

Whats private remains private, away from the search engine and whats public is open for search engine to crawl on it.

So, you can control and make the doc site public or private, isn’t that amazing?

(more…)