We Archive. You Thrive.
Product Updates
View all updates
Merge Bulk Conversations, Unified Inbox & Assistant API Update
This release focuses on improving workflow efficiency and reliability across inboxes, LiveChat, and the WordPress Portal. The highlight? You can now merge multiple conversations in a single click. Merge Multiple Conversations at Once You can now merge several conversations together…
Zoho Desk vs Gorgias – Which one is the best Help Desk solution of 2026
Running a rapidly expanding business comes with challenges. As your business grows, so does the…
How to Handle Customer Complaints and Issues for Better Customer Experience in Ecommerce
Customer complaints occur when there’s a gap between what a business promises and what customers…
Zendesk vs Intercom – Who’s the leading helpdesk solutions?
Running a rapidly expanding business comes with challenges. As your business grows, so does the…
Squarespace vs Wix: The Definitive Comparison You’ve Been Waiting For!
Welcome back to the 2nd installation of “Which should you pick for your E-commerce business…
Unlocking the Secret: How to Meet Customer Satisfaction
Hey there! Do you want to build a loyal customer base by ensuring great customer…
Shopify vs Wix – Which Is Best for Starting E-Commerce Businesses in 2026
Shopify is the G.O.A.T of eCommerce and Wix is one of the most prominent cloud-based…
@mention your teammate
We’re thrilled to announce a powerful addition to ThriveDesk that will take your customer support…
Chat GPT vs Google Bard (Now Gemini): The Battle for AI Dominance
Artificial intelligence (AI) language models have emerged as a transformative force, reshaping how we communicate…
Conversation priority
Streamline your customer support with the new priority system. You can prioritize conversations manually or…
Introducing Wix integration
If you run an eCommerce business you will find the following scenario to be an…
ThriveDesk + Freemius Integration: Elevate Your Customer Support Experience
Has it ever occurred to you that every customer interaction is an opportunity to strengthen…
Understanding The Role of AI in Enhancing The Customer Support Experience
Picture this: You’re on hold with customer service, listening to the same terrible elevator music…
Recap Q1 2023: WPPortal, Learning Hub, SureCart integration and more…
Ayoooo!! We’re back, and this time we’re here to drop a refresher on all the…
Breaking the Chains: How to Overcome 7 Common SaaS Growth Roadblocks
You identified a problem in the world of internet, you did some market research and…
Introducing WPPortal & API – Bringing your customers closer to WordPress
There was a time when software manufacturers were stingy, rigid, and set in their own…