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Shareable Live Chat Links & Right-Click Menu for Conversations
This release improves chat reliability, introduces new sharing and navigation options, and adds a powerful right-click menu to conversations for faster workflows. Shareable Live Chat Links…
Refined Navigation, Improved Labels & Cleaner Conversation UI
This release focuses on UI refinements, navigation improvements, and better label management, making it easier…
Refined Assistant Settings & Smarter Search Filters
This update brings a mix of UI refinements, smoother Assistant settings, and better filtering options.…
New Ticket, Live Chat and Responsive UI
Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent…
15 Qualities of a Good Customer Service Representative
A Customer Service Representative (CSR) is the first contact for customers needing help with a…
15 Actionable Tips for Customer Service
When it comes to customer service, advice is abundant, yet everyone keeps the really helpful…
Temps de réponse rapide : à quelle vitesse dois-je répondre ?
Let’s say you order some takeout from 2 places similarly distanced from your house. One…
Guide des prix des interphones : Arrêtez de dépenser trop !
Intercom has become a popular choice for businesses looking to streamline customer communication and support.…
Gestion des commentaires des clients : Comment gérer les commentaires des clients ? (Guide)
Customer feedback is akin to a treasure chest, unlocking insights into your business’s heartbeat. With…
Mettre en œuvre des politiques de service à la clientèle qui favorisent la fidélisation : Exemples et leçons
In today’s fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations…
Qu'est-ce que le service client en temps réel et pourquoi est-il si important ?
I’m not going to start off with some clever analogy to give you a working…
Succès client et service client : Guide complet
Imagine you’re a loyal customer of a leading software company. You’ve been using their products…
Qu'est-ce que le logiciel Trouble Ticket : Un guide complet
Are you drowning in a sea of customer inquiries? Are you struggling to keep track…
Comment s'excuser pour un désagrément sans s'excuser : 11 meilleurs modèles
We’ve been doing this long enough to know the difference between good customer service and…
6 meilleurs logiciels de chat en direct pour les coopératives d'épargne et de crédit
As not-for-profit financial cooperatives, credit unions aim to provide their members with exceptional service and…
Les 7 meilleurs logiciels de chat en direct pour le secteur de la santé en 2025
Instant and personalized communication with patients is crucial for healthcare organizations today. Live chat software…
Les 7 meilleurs logiciels de chat en direct pour le secteur bancaire en 2025
Providing responsive, personalized customer service is crucial for banks and financial institutions looking to build…
Les 7 meilleurs logiciels de chat en direct pour les startups 2025
Live chat software has become an essential tool for startups looking to provide real-time customer…