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Introducing Custom Fields for Tickets – Tailor Your Support, Your Way
We’re kicking off 2026 with our first major release of the year: Custom Fields for Tickets. This powerful new feature lets you customize your ticketing system to fit your unique workflows with absolutely no code. Whether you need to track…
Disable Auto-Advance Ticket and Android App Update
新しいチケット、ライブチャット、レスポンシブUI
Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent…
優れたカスタマーサービス担当者の15の資質
A Customer Service Representative (CSR) is the first contact for customers needing help with a…
顧客サービスのための実践的なヒント15選
When it comes to customer service, advice is abundant, yet everyone keeps the really helpful…
高速応答時間: どのくらい速く応答する必要がありますか?
Let’s say you order some takeout from 2 places similarly distanced from your house. One…
Guide To Intercom Pricing: Stop Overspending!
Intercom has become a popular choice for businesses looking to streamline customer communication and support.…
Customer Feedback Management: How to Manage Customer Feedback? (Guide)
Customer feedback is akin to a treasure chest, unlocking insights into your business’s heartbeat. With…
顧客ロイヤルティを高める顧客サービスポリシーの導入：事例と教訓
In today’s fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations…
What is Real Time Customer Service and Why it is so Crucial?
I’m not going to start off with some clever analogy to give you a working…
カスタマーサクセス vs カスタマーサービス：完全ガイド
Imagine you’re a loyal customer of a leading software company. You’ve been using their products…
What is Trouble Ticket Software: A Complete Guide
Are you drowning in a sea of customer inquiries? Are you struggling to keep track…
How to say sorry for the inconvenience: 11 customer service apology examples
Every support rep has sent an apology email that didn’t land. Here’s how to make…