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Voir toutes les mises à jourLe support client de WooCommerce réimaginé
Do customers have to wait a long time for support while your agents browse through multiple tabs to find the right customer information? Well, then you…
Soutien à la clientèle
Voir tous les messagesLes meilleures pratiques du service client du commerce électronique pour réduire les plaintes des clients et améliorer leur satisfaction
If you own an eCommerce site, there is primarily only one source of revenue for you; customers. More customers mean more sales, and more sales mean more profit. But how do you keep these streamlined…
Meilleures pratiques en matière de chat en direct : 9 façons d'améliorer votre service à la clientèle
When it comes to support channels, live chat has consistently been the most popular. Around 41% of consumers preferring live chat support over any other channel while others prefer email or even social media. We’ve…
Guide complet de l'assistance par chat en direct
Live chat support is the ideal online support option for a customer who needs direct and impromptu assistance because it enables interaction with the capacity to share links, gathers data, and saves a full transcript…
15 compétences clés en matière de service à la clientèle et comment les développer
Customer happiness has a significant impact on the success of your organization. If your customer satisfaction level is low, your customer loyalty and retention will also be intense. It’s also a sign of bad customer…
Comment les logiciels de chat en direct améliorent-ils le classement dans les moteurs de recherche ?
Google is constantly changing its algorithms. Just because your website is ranking in the top 10 today doesn’t mean that it will maintain that position in the future. It’s essential to use live chat software…