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Saved Reply Redesigned

Saved Reply Redesigned

Happy New Year, folks! It’s a new year, and with it comes new resolutions, goals, and opportunities to be more productive and efficient. And let’s be honest, who doesn’t love an amazing time-saving hack? 

As customer service professionals, we know all too well the importance of responding to customer inquiries promptly and effectively. But let’s face it; sometimes it can feel like you’re stuck in a never-ending cycle of typing out the same responses repeatedly. 

That’s where our special Saved Reply feature comes in. It’s like hitting the snooze button on your alarm clock, but for customer service. 

We’ve given our Saved Reply feature a facelift and it’s better than ever!!!

With the new and improved Saved Reply feature, you can now save time, streamline your workflow and improve your customer service. Say goodbye to cluttered folders and hello to sleek design and seamless organization. 

The addition of “search replies” makes it easy to access previous saved replies. Plus, new editing and custom reply feature will help you to better organize and categorize your saved replies.

So, put down that cup of coffee and get ready to kick your customer service game into high gear with our newest update! With the new and improved Saved Reply feature, you’ll be able to respond to customer inquiries faster and more efficiently than ever before. And who knows, you might even have some extra time to enjoy that cup of coffee after all. 😏

Saved Reply Automation

Try it out, the new and improved Saved Reply and update now to see the difference it makes in your customer service.

Saved Reply – What’s New?

Our new and improved Saved Reply feature has been specifically designed to help agents work faster, respond to customers more effectively, and provide a better experience. With this new feature, agents can save time and easily access pre-written responses, making it faster and easier to respond to customer inquiries.

Old Saved Reply
Old Saved Reply

The old Saved Reply feature had several problems that made it difficult for users to use and manage their saved replies effectively. One of the main issues was using folder options to organize and assign saved replies. 

This needed to be clarified for users, as it made it challenging to locate specific replies and navigate through the different folders. It also made it hard to keep track of the different replies and their respective folders, leading to a disorganized and cluttered interface.

New Saved Reply
New Saved Reply

The new updates have removed the folder option to address these issues and made the feature more sleek and seamless. 

This allows for a more streamlined and intuitive user experience, as users no longer have to navigate through multiple folders to find the reply they are looking for. 

Instead, all saved replies are now displayed in a single list under the inboxes tab on the top left, where you can select the inbox and access the Saved Reply making it much easier to browse and locate specific replies.

Accessible from Inbox Settings
Accessible from Inbox Settings

Another notable change resulting from a desire for a better user experience is that now Saved Reply can be accessed from the inbox settings tab without needing to go to the general settings tab. 

Optimized Inbox Tab
Optimized Inbox Tab

We have also optimized the inbox button for better accessibility. Users with larger screens will see the inbox tab beside the “Save” and “Delete reply” buttons reducing mouse browsing time and helping speed up support. 

Search Replies
Search Replies

Also, the ‘Search replies’ bar allows users to easily access previously saved replies by searching for specific keywords or phrases, making finding the desired reply much more efficient and convenient. 

This feature is especially useful for users who have a large number of saved replies, as it allows them to quickly and easily find the reply they are looking for without having to scroll through a long list of replies.

Overall, the new updates to the Saved Reply feature have addressed the old version’s problems and made the feature more user-friendly and efficient. 

The removal of the folder option and the addition of the search replies bar have greatly improved the user experience, making it easier for users to locate and manage their saved replies. 

Additionally, editing and custom reply feature also helps users to organize better and categorize their saved replies.

Wrapping Up!

The new updates to the Saved Reply feature have addressed the old version’s problems and made it more user-friendly, accessible and efficient. 

The removal of the folder option and the addition of the search replies feature have greatly improved the user experience, making it easier for users to locate and manage their saved replies. 

Additionally, the new editing, and custom reply feature also help users to organize better and categorize their saved replies.

If you have yet to try it, just reload your browser or click on the update notification of your dashboard. Take advantage of the benefits of the new Saved Reply feature and see the difference it makes in your customer support game.

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