Best Live Chat Apps for Shopify in 2024

The Shopify app from Tidio comes with a number of other customer service features, such as chatbots and email integration. The chat widget can be changed to match your brand colors, and it can also be used in more than one language. The app is easy to install and can be used on mobile devices. However, some users have complained that Tidio charges for features that are usually free on other apps.

If you already use Shopify, Shopify Chat might be the most obvious choice for live chat support. In the Shopify marketplace, you can get the solution for free. Shopify Chat’s best feature is how easy it is to use. You won’t have to wait long to get your new customer service plan up and running. The more you use it, the stronger your customer relationships will become.

Helpcenter’s Shopify app adds a couple of important features to its live chat by combining ticketing, FAQ, and live chat software. Helpcenter is a great choice for e-commerce companies that want to add a simple help desk to their live chat. But Helpcenter might be too big if you plan to use a different app for your FAQs or ticketing and only need live chat.

Chatra is a cloud-based Shopify live chat app made for both small businesses and online retailers. It has group chat, chat notes, support for multiple languages, and other important live chat features. The good things about Chatra are its nice user interface, useful group chat, and full set of features that are easy to use.

With live typing insights, customer service reps can see what customers are typing before they send the message. This gives them a head start on coming up with the best answer. The real-time visitor list lets them know how many people are on their website at any given time. This makes it easy to reach out to those who seem to need help.

Gorgias is a live chat and help desk solution for small and medium-sized e-commerce businesses with dedicated support teams. Its Shopify app includes live chat as part of a larger omnichannel strategy that is meant to make support tickets easier to deal with and boost sales. Customers can get help with things like refunds, order cancellations, questions about subscriptions, and more through the Gorgias Shopify live chat.

The free Shopify live chat app from Tawk.to lets your support and sales agents talk to customers and website visitors from a single dashboard. In addition, to live chat, Tawk.to has a knowledge base and a ticketing system that you can easily add to your Shopify store if you want to.

This live chat software is compatible with apps for iOS, Windows, and Mac OSX. Users can use the Tawk.to app for free, and there are no limits on the number of sites, agents, or chats. Watch who is visiting your website in real-time and reach out to customers who need help to give them shortcuts.

Re:amaze is a live chat and help desk Shopify app that is hosted in the cloud and is designed for businesses of all sizes and in any industry. Re:amaze has a powerful live chat feature, and it also has a help desk that can fully integrate your service channels, customer data, ticketing systems, and other things to help you serve your customers faster and better.

With Zendesk’s live chat software, your business can offer Shopify live chat to online customers. This improves the e-commerce customer experience with personalized service and makes your agents more efficient with time-saving automation, smart chatbots, and more. 

In addition to real-time messaging, Zendesk’s Live Chat makes things easier for your team by putting all customer interactions and contextual data in one place.

You can help your customers via email and live chat with Richpanel. Also, comes with useful live chat features like self-service scenarios, chatbots, and agent routing.

Your agents can also send private messages to other team members, which lets them work out a solution behind the scenes. You can also make a library of “power replies” to help your agents answer frequently asked questions quickly. With just a few clicks, agents can also add tags, set priorities, and cancel or refund orders.

Jivochat is designed to help customer-facing teams in e-commerce offer live chat that increases sales and makes existing customers happy. Jivochat is a full-featured solution that works on any device and makes it easy for agents to handle multiple chats, watch visitors, and measure performance. It also has built-in CRM features like tags and statuses so that agents can follow up faster and move potential customers through the pipeline.

Live Chat by Combidesk is a great option for teams that want to get to know their customers on a more personal level. This app has powerful metrics and reporting, as well as automatic installation and a helpful dashboard with customer information like chat history, visitor priority, and the items in a shopping cart.

Live chat for Shopify from Formilla combines email and in-app messaging with live chat. With Formilla, you can use chatbots to automate support processes, track visitors in real time, and generate leads with different sales and marketing features.

Formilla is ready to use right out of the box, which means that installing it on desktop computers and mobile devices is quick and easy. With support for international languages, you can also change your forms and chat widgets to suit customers from all over the world.

Live Chat + Product Cards gives shop owners a way to control how they talk to and interact with their customers, as the name of the app suggests. This software is great because it lets administrators hold multiple live chat sessions at the same time. This means you can talk to more people at once.

Store owners can also add tags to chat conversations, read the chat transcript, and share information with shoppers through the chat window. The app also saved offline messages as tickets in the user dashboard so that all of your customers’ requests could be met. You can use these tickets to keep track of and manage cases that couldn’t be solved in a single session.

LiveAgent is a proactive, easy-to-use service that is meant to improve things like conversations with customers of your online store on Facebook Messenger. LiveAgent is more than just a simple Shopify app; it is a full-fledged ticket system. It makes sure that no question or request from a customer will go unanswered. No matter what platform a customer uses to contact you, the conversation is turned into a ticket and sent to a single inbox.