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Product Updates
View all updatesReal-Time Chat Updates & Smarter Attachments
This release makes chat smoother, faster, and more reliable with big improvements to navigation, attachments, infinite scrolling, and real-time updates. Smarter Chat Navigation A new skeleton…
Email Recipient Validation & Smarter Auto-Reply Detection
This release focuses on keeping communication accurate, reducing noise, and making sure your replies land…
Instant Reply Revamp and Improved Assistant Accessibility
We’ve introduced a major update to Instant Replies with a new interface and expanded functionality,…
Supercharge Your SureCart Store with ThriveDesk Integration
What makes ThriveDesk the ultimate live chat and helpdesk solution for SureCart merchants? Let’s explore.…
Saved Reply Redesigned
Happy New Year, folks! It’s a new year, and with it comes new resolutions, goals,…
9 Proven Customer Service Approach Techniques To Apply Right Now!
As customer experience has evolved into one of the primary differentiators for every company, businesses…
How To Provide Exceptional Customer Service Using Electronic Technology?
Sell me this pen! These are the iconic words of Jordan Belfort at the end…
Ecommerce Customer Service Best Practices to Reduce Customer Complaints and Improve Customer Satisfaction
If you own an eCommerce site, there is primarily only one source of revenue for…
7 Best Live Chat Apps for Wix to Enhance Better Customer Engagement
If you’re looking for a new way to grow your business, adopting a live chat…
6 Best Churn Prevention Software : Expectations vs. Reality
Churn might just be the most dreaded term in the entire SaaS industry. After all,…
Say Hello to ThriveDesk’s New Multilingual Support
When you’re a business owner, nothing comes closer to customer satisfaction. As the internet has…
AppSumo Startup Economics (2022)
What do Shopify, Zendesk, Buffer, Intercom, Help Scout, and Evernote have in common? They all…
Live Chat Best Practices: 9 Ways to Improve Your Customer Service
When it comes to support channels, live chat has consistently been the most popular. Around…
A Complete Guide To Live Chat Support
Live chat support is the ideal online support option for a customer who needs direct…
Release Notes, August 2022: Live visitor tracking, faster Assistant, improved Doc & more!
Welcome to ThriveDesk’s monthly release note! Since our launch of ThriveDesk 2.0, our team has…
15 Key Customer Service Skills and How to Develop Them
Customer happiness has a significant impact on the success of your organization. If your customer…
How Does Live Chat Software Improve Search Ranking?
Google is constantly changing its algorithms. Just because your website is ranking in the top…
9 Benefits of Having Live Chat on Your Website in 2025
In today’s fast-paced environment, users generally expect a business to act fast with instant customer…