Soutien à la clientèle
Les boîtes aux lettres partagées peuvent être une arme à double tranchant. Elles rationalisent la communication entre les équipes et les services, en faisant office de plaque tournante centrale pour…
Les grandes entreprises du monde ont toutes un point commun : elles sont toutes centrées sur le client...
“Do unto others as you would have them do unto you” It’s a simple yet powerful message, relevant in many…- Have you ever checked into an overnight hotel room to find chocolates on the bedspread and warm towels in the…
- A Customer Service Representative (CSR) is the first contact for customers needing help with a company's products or services. They…
- When it comes to customer service, advice is abundant, yet everyone keeps the really helpful tips to themselves. Call it…
- Let's say you order some takeout from 2 places similarly distanced from your house. One gets to you in 20…
- Customer feedback is akin to a treasure chest, unlocking insights into your business's heartbeat. With every critique and commendation, customers…
- Dans le contexte actuel de concurrence féroce, la fidélisation des clients est devenue un atout très convoité par les entreprises de tous les secteurs. Fidéliser les clients et...
- I’m not going to start off with some clever analogy to give you a working idea of real time customer…
