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Custom Chatbot Branding & Smarter AI Copilot Actions
This release brings more customization to the AI chatbot, smarter Copilot actions, and refinements to improve usability across devices. Customizable AI Chatbot You can now set…
Real-Time Chat Updates & Smarter Attachments
This release makes chat smoother, faster, and more reliable with big improvements to navigation, attachments,…
Smarter Scraping, Improved Conversations & Performance Fixes
This release delivers smarter scraping, improved conversations, and more accurate insights. We’ve also focused on…
Boosting Customer Loyalty: Exploring the Power of Customer Retention Management Systems
A customer retention management system is software for nurturing customer relationships and encouraging repeat business.…
How to use Personalization to improve ecommerce customer experience
Remember those days when if you received personalized offers from an ecommerce store, it would…
Introducing New App Integrations for Knowledge Base
Today, we’re excited to launch a full suite of app integrations for your Knowledge Base.…
10 Best Practices for Shared Mailbox
Shared mailboxes can be a double-edged sword. They streamline communication for teams and departments, acting…
Introducing New Customizer: Tailor Your Help Center to Perfection
Since the launch of Knowledge Base 2.0, this is hands down the most exciting update…
Search Just Got Supercharged
Searching for the right conversation is essential in any modern application, and we’ve taken it…
Introducing the Media Library – Your Central Hub for Managing Media
Since the launch of our Knowledge Base, we’ve allowed users to upload images and videos,…
Command Center – Your New Superpower
For Day 2, we’re excited to bring you Command Center ⌘+K/Ctrl+K 🕸️ Get ready to…
Introducing Knowledge Base 2.0 – Refreshingly Simple, Remarkably Powerful
Welcome to ThriveDesk’s very first Launch Week! Over the next five days, we’ll be revealing…
How to Create a Customer Centric Business – 7 Expert Tips for Beginners
When we look at the big companies in the world, they all have one thing…
New Email Alias Feature: Streamline Your Support Workflow Like Never Before
We’re thrilled to announce the launch of one of the most requested help desk features…
Drift vs Intercom: A Comprehensive Comparison
Drift and Intercom are top contenders in the world of conversational marketing and customer support.…
9 Customer Service Best Practices
“Do unto others as you would have them do unto you” It’s a simple yet…
10 Best Practices for Knowledge Base
A knowledge base acts as a central information repository, offering a self-service solution to common…
What Does Great Customer Service Mean to You?
Have you ever checked into an overnight hotel room to find chocolates on the bedspread…