We Archive. You Thrive.
Product Updates
View all updates
Introducing iOS App v2.0
A completely redesigned mobile experience built for speed, clarity, and maximum productivity. We rebuilt the ThriveDesk iOS app from the ground up with a brand-new interface, improved navigation, and smarter tools that help agents get more done with less effort.…
Top Synonyms for Customer Service Professionals
The ability of customer service professionals to effectively articulate their skills can be the key…
Step-by-Step Guide to Conducting a Customer Service Audit
Companies that fail to prioritize their customer experience may find themselves at a disadvantage as…
Essential Customer Service Duties: A Comprehensive Guide
Every interaction with a customer is an opportunity—one that can forge lasting relationships or, if…
Customer Engagement Models 101: Understanding Types and Applications
With the explosion of digital channels and touchpoints, companies increasingly recognize the power of effective…
Understanding Customer Due Diligence: Key Objectives & Implementation Strategies
As businesses navigate the complexities of financial regulation and the ever-evolving landscape of risk, the…
Understanding Workflow Management: Key Concepts and Components
Imagine a bustling office where deadlines loom and tasks pile up, yet there’s an invisible…
Understanding Customer Relations: Key Concepts and Practices
Customer relations go beyond mere transactions; they are the heart of a business’s interaction with…
Mastering Customer Service Interviews: Top 20 Questions and Expert Answers
As customer satisfaction becomes a key focus for businesses, mastering the intricacies of customer service…
Unlocking the Power of Customer Self-Service: Strategies for Success
Imagine a scenario when your inquiry is addressed at the click of a button, and…
Top 10 Must-See Exceptional Customer Service Examples
Imagine stepping into a world where every interaction leaves you feeling valued, understood, and cared…
Navigating Customer Service Targets: Strategies for 2025
The ability to meet and exceed customer needs directly correlates to business success, making it…
Understanding Customer Service Management: Key Concepts and Strategies
In an era where customer satisfaction reigns supreme, the landscape of customer service is evolving…
15 Proven Strategies to Address Frustrated Customer Emails
Every business owner knows that a frustrated customer is a call to action, not just…
Introducing Paddle integration for ThriveDesk
Attention all SaaS creators and Paddle users! ThriveDesk is excited to bring you a new…
Introducing Article Ordering: Organize Your Knowledge Base with Ease
We’re thrilled to introduce one of the most requested features for our Knowledge Base: Article…