Best WooCommerce Help Desk Plugins in 2024

ThriveDesk is probably the best WordPress live chat software. It’s easy to understand and simple to use. This is the fastest and lightest live chat assistant that will work to bring customers to your site without slowing it down.

Help Scout is one of the best help desk and customer service programs for businesses that operate online. It is very easy to use, and there are already plugins that let you add it to your WordPress site.

There are Help Scout plugins for Easy Digital Downloads and WooCommerce that make it possible for Help Scout to work with your WordPress site.

Using the WooCommerce Support Ticket System (WCSTS), you can manage user and item support tickets in the WooCommerce admin area. This makes it easier to keep track of and solve problems with orders and users.

The WooCommerce Support Ticket System lets users ask for help by submitting a ticket. This means that users can submit tickets to talk about problems they’re having with their site or to report a specific order.

Your customers can send you tickets right from their front end while they’re shopping, and you can answer them right from your backend dashboard. This plugin is similar to WooCommerce. It just adds to the framework’s capabilities.

With WooCommerce Support Ticket System, you can customize your plugin to fit your needs, and since it uses shortcodes, you can put it anywhere on your website. The plugin also adds tabs to the pages for the user and the administrator, making it easy to access from both of those places.

Fluent Support makes it easy to submit support tickets for WordPress and provides fast, reliable, and effective customer service. With over 5,000 active installations in just a year, this intuitive interface and comprehensive features keep you organized. Additionally, it saves time on managing support staff, so you can focus on other essential tasks.

You might want to cut down on how much time you spend helping customers. You might want a less hands-on way to help your site visitors. You’d like to lessen customer support emails and one-on-one telephone calls.

This plugin is the best of the WordPress helpdesk plugins we’re looking at today because it lets you create a knowledge base, a self-service customer helpdesk, a ticket system, and even live chat.

TotalDesk is made by welaunch, an elite author, and comes with great features like drag-and-drop post reordering, live search, FAQs, multiple notification options (email, desktop, Slack, and more), ticket reports, custom widgets, responsive design, WooCommerce integration, support for multiple languages, and so much more.

This plugin is making a lot of noise in the WordPress helpdesk plugins world. At the time of this writing, it had over 10,000 active installs and a ton of features that will make your head spin. SupportCandy is a ticketing system with a twist. It was made by Pradeep Makone, who is an active contributor at WordPress.org.

Because Ajax and a responsive grid are used in the background, your visitors can easily and quickly submit tickets from any device. This plugin lets you send as many support tickets as you want from the admin or the frontend. Also, users don’t have to sign up on your site to submit a ticket, which speeds up the whole process. What about spam bots that fill out your forms without any reason? Don’t worry, this plugin has a good feature to stop spam.

With WSDesk, it’s easy to give WordPress a full, custom-made support system. Install it and use the setup wizard to get started. Since you’re running your own support platform, you don’t have to pay more. The same goes for tickets. Customers can send you as many requests as they want with WSDesk. You can also organize your tickets by giving them tags, agents, and statuses (such as unsolved, pending, and solved). Also, unlike some other options, WSDesk stores all of your customer and support data on your website, so you are in charge of it.

WSDesk also has built-in features that make helping people easier. Set up email alerts, automatic closing of tickets after a certain amount of inactivity, assignment by department, and more. Add answers that your agents can use right away. You can find out how your team is doing by looking at the agent ratings and ticket reports.

There is a plugin for WordPress called KB Support that gives your customers the best support possible. It’s a great way to keep track of users who need help from you.

It comes with a built-in knowledge base where customers can look for answers when they submit a ticket. This way, you won’t get too many questions about support.

So, KB support is the best choice for you if you want an interface that is easy to use. You can also make and personalize as many tickets as you need. The Email Support extension is loved by most business owners. This way, your customers can send you tickets without having to sign up for an account on your site.

WP Support Plus is quite popular. With the free version, your customers can send you tickets through your website, which you can then solve with the help of the members of your support forum.

One of the few SaaS solutions that gives you an unlimited number of support agents and tickets and lets you create a supervisor role to manage your agents. With this plugin, you can accept guest tickets on your website, and other people can submit guest tickets for you.

With WP Support Plus, questions can also be sorted by advanced criteria, and tickets can be changed in HTML format. Attaching user files to support interactions makes the process go more smoothly for both the user and the agent.

With this plugin, you can make custom support forms by adding custom fields and using custom CSS to change their look and image. You can also make “Private Notes” in the ticketing system, which is another thing it has to offer.

bbPress is a simple forum program that works with WordPress. It works well as a customer service forum for some WordPress companies. Also, it has integration with WooCommercce.

If you do decide to use bbPress for customer support, you will need to install a few more plugins. But bbPress is a good choice for a support forum because it has built-in notifications, is easy to extend, and has a lot of add-on plugins.

One of the most popular WordPress support systems right now is called Awesome Support. This is because it can be used in many different ways and is easy to use. It also works well with most WordPress themes, so it can be used right away.

So, users can make support tickets that you and your support team can respond to. This lets you target them more effectively. Also, because of the way it is made, users will have a good experience no matter what device they are using.

It also has a flexible customization tool, which means that with the help of a skilled developer, you can add as many features as you want.

Awesome Support lets you connect your support system to your WooCommerce products so you can answer customer questions in a way that shows how well you know your products.