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If you own an eCommerce site, there is primarily only one source of revenue for you; customers. More customers mean more sales, and more sales mean more profit. But how do you keep these streamlined…

When it comes to support channels, live chat has consistently been the most popular. Around 41% of consumers preferring live chat support over any other channel while others prefer email or even social media. We’ve…

Live chat support is the ideal online support option for a customer who needs direct and impromptu assistance because it enables interaction with the capacity to share links, gathers data, and saves a full transcript…

Customer happiness has a significant impact on the success of your organization. If your customer satisfaction level is low, your customer loyalty and retention will also be intense. It’s also a sign of bad customer…

Google is constantly changing its algorithms. Just because your website is ranking in the top 10 today doesn’t mean that it will maintain that position in the future. It’s essential to use live chat software…