Introducing Knowledge Base 2.0 – Refreshingly Simple, Remarkably Powerful

Welcome to ThriveDesk’s very first Launch Week! Over the next five days, we’ll be revealing exciting new features of our Base de connaissances, each day bringing something fresh and innovative.

We’re thrilled to start Day 1 by unveiling our completely redesigned Knowledge Base, the result of months of relentless effort and passion.

What’s Changed Behind the Scenes?

This isn’t just a visual makeover; we’ve re-engineered the entire application from the ground up. Every line of code has been rewritten to ensure maximum efficiency. 

The outcome? A seamless and incredibly powerful Knowledge Base solution that enhances your experience. 

Just like ThriveDesk’s main app, our Knowledge Base now boasts a modern single-page application architecture, delivering speed and fluidity like never before.

Effortless Category Creation

Gone are the days of flipping through multiple pages for a simple task. We’ve streamlined the category creation process, making it faster and easier than ever. 

Whether you’re creating categories, uploading images, or organizing content, everything is now conveniently in one place, designed to be intuitive and user-friendly.

Unleashing the Power of Article Management

Articles are the backbone of any knowledge base, and with our latest update, managing them has never been more powerful or efficient.

Advanced Filtering and Lightning-Fast Search

Say goodbye to sluggish searches and clunky filtering. With this update, you can now search and filter articles at lightning speed. Whether you need to filter by category or publishing status, or customize which information columns are displayed, everything is just a click away.

Streamlined Bulk Actions

Managing multiple articles at once is a breeze. Select a group of articles and effortlessly change their category, reset view counts, or delete them in one smooth motion. It’s quick, it’s easy, and it’s all designed to save you time and effort.

Flexibility in Publishing: Your Articles, Your Schedule

You have complete control over when your articles go live. Whether you want to schedule a post for the future or backdate an article, the choice is entirely yours.

On-the-Fly Category Creation

Writing an article that doesn’t fit into an existing category? No problem! Now, you can create new categories directly while writing your article. This feature allows you to organize content effortlessly, ensuring that your knowledge base remains structured and up-to-date.

Intuitively Organized Settings Panel

Settings are now organized and placed exactly where you’d expect them to be, making navigation simpler and more logical. Whether you’re adjusting preferences or fine-tuning your Knowledge Base, everything is now right at your fingertips.

New Custom Code Editor: Unleash Your Creativity

Your help center should be as unique as your brand. With our new custom code editor, you can now write CSS and JavaScript directly within the platform, just like using a native editor. 

This powerful tool lets you customize and style your Knowledge Base to match your vision, ensuring your help center stands out from the rest.

Seamless Migration with the Help Scout Importer

We’ve heard your requests, and we’re excited to introduce the Help Scout Importer. 

Previously, migrating your Help Scout data to ThriveDesk required our intervention. But now, you can handle the entire process yourself! With the new importer, simply add your API key and transfer all your Help Scout documentation to ThriveDesk with ease—no support ticket needed!

We’re not stopping with Help Scout. We’re excited to announce that Zendesk and Intercom importers are on the way!

Embrace the Night: Dark Mode is Here! 😍

No modern web application is complete without dark mode, and now ThriveDesk is no exception. 

If you prefer working with the lights off, you can easily switch to dark mode for a sleek, eye-friendly experience. Whether you’re burning the midnight oil or just love the look, dark mode has you covered.

Getting Started with the New ThriveDesk

This exciting new design, packed with powerful features, is now available to all ThriveDesk users! If you’re new to ThriveDesk, there’s no better time to dive in and elevate your customer support. Get started here and see how ThriveDesk can help your business thrive.

To keep up with the rest of Launch Week, be sure to follow us on X or join our community. Exciting updates are just around the corner!