New Email Alias Feature: Streamline Your Support Workflow Like Never Before

We’re thrilled to announce the launch of one of the most requested service d'assistance features in ThriveDesk: the Email Alias! This game-changing addition allows you to manage multiple emails within a single inbox, simplifying your support workflow and boosting productivity. 

Now, you can add similar emails, such as [email protected] and [email protected], to your main support email ([email protected]), and handle all your customer inquiries in one unified space.

Benefits of the Email Alias Feature for Your Organization

Simplified Email Management: With the new email alias feature, there’s no need to juggle multiple ThriveDesk inboxes. You can now add various email addresses as aliases to a single inbox, allowing your support team to manage all customer communications from one place. This consolidation not only reduces the clutter but also simplifies the process of keeping track of all incoming queries.

image - ThriveDesk

Boost Support Agent Productivity: By integrating multiple email addresses into one inbox, your support agents can work more efficiently. They no longer need to log in and out of various accounts, reducing downtime and enhancing their ability to respond swiftly to customer inquiries. This streamlined approach ensures that no email goes unnoticed and all issues are addressed promptly.

Scalability and Growth: As your business grows, the number of email addresses and communication channels may increase. Email alias feature allows you to easily adapt and scale your support operations by adding new email addresses or domains to your consolidated inbox, without disrupting your existing workflows.

image 1 - ThriveDesk

Compatibility with Existing Integrations: The email alias feature is designed to work seamlessly with your existing ThriveDesk integrations. Whether you use CRM tools, E-commerce systems, or other management software, you can continue to leverage these tools without any disruption to your workflow.

Use Cases of the Email Alias Feature

E-commerce Businesses: E-commerce businesses receive inquiries through various emails like [email protected], [email protected], and [email protected]. The email alias feature allows consolidating these into one inbox, so the support team can efficiently manage all messages without switching inboxes. If a customer emails [email protected] with a product inquiry, then follows up on order status to [email protected], agents can view the full conversation history in one place for a seamless experience.

Software Companies: Software companies get inquiries from [email protected], [email protected], and [email protected]. Consolidating these into one inbox using email aliases ensures no important message is missed. If a prospect emails [email protected] but follows up on tech support to [email protected], the team can connect the dots and provide a unified experience, enhancing satisfaction.

Educational Institutions: Universities receive inquiries from [email protected], [email protected], [email protected] and more. Consolidating these into one inbox using email aliases allows staff to collaborate seamlessly. If a prospective student emails [email protected] but follows up on housing to [email protected], the team can provide comprehensive responses from one centralized location.

To know more about email alias features please check our documentation.

ThriveDesk’s new email alias feature is a game-changer for organizations looking to streamline their support workflow. By consolidating multiple emails into a single inbox, navigating becomes simpler, and support agents can work more productively. 

Embrace the power of the email alias feature today, and take your customer support to the next level with ThriveDesk!

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