10 Best WooCommerce Helpdesk Plugins in 2025

Get the 10 best WooCommerce helpdesk plugins for 2025 to improve your customer support and save time. Find out their features, pros, cons, and why ThriveDesk is the top choice for WooCommerce stores.

ThriveDesk – Best WooCommerce Helpdesk Plugin for 2025

If you run a woocommerce store, you know how messy customer support can get. Switching between emails, live chat, and order info slows your team down and frustrates your customers. That’s the real pain: disconnected tools, Slow replies, and missed tickets.

ThriveDesk solves this by giving you everything in one place. It’s a woocommerce help desk plugin that pulls customer messages and order details into a single view. Your team can respond faster, work together easily, and stay organized without juggling different tools. 

With its WooCommerce live chat plugin, you can talk to customers in real time, guide them through purchases, and improve their shopping experience.

ThriveDesk helps to give faster replies, happier customers, and a smoother support workflow at a price that makes sense. ThriveDesk is built to grow your store without a learning curve or extra costs of big, bloated platforms. 

Key Features as a Best WooCommerce Help desk Plugin

Live Chat for WooCommerce

ThriveDesk’s live chat lets you talk to customers right on your website. You can see what they’re doing and help them instantly. and guide them while they shop. 

This makes it easier to answer questions, build trust, and close sales faster. It works perfectly as a WooCommerce live chat plugin, giving your store a smooth and helpful support experience. 

Helpdesk and Ticketing System

With the shared inbox, your whole team can see and reply to customer emails in one place. It helps everyone stay organized and work together better. No more missed messages or confusion.

Powerful Workflow Automation

ThriveDesk’s automation handles repetitive tasks for you. It can sort messages, assign them to the right person, and send quick replies. 

This saves your team time and keeps support running smoothly. As an AI helpdesk plugin for WooCommerce, ThriveDesk uses smart automation to make your customer service faster and easier.

Private Notes for Team

You can write private notes on customer conversations that only your team can see. This helps everyone stay informed and provide better support. It’s great for teamwork and keeping track of important details.

AI-Powered Help Center

ThriveDesk’s help center uses AI to give customers instant answers from your knowledge base. It understands what people are asking and shows them helpful articles. 

This means fewer support requests and happier customers. As an AI helpdesk plugin for wooCommerce, ThriveDesk makes your customer support smarter and more efficient.

Other Features

ThriveDesk also gives you cool extra features to make support easier. You can change the colors and logo to match your brand, and it works in different languages for customers around the world. 

As a WooCommerce customer support plugin, it connects smoothly with tools like WooCommerce and Slack so everything stays in sync. 

You also get helpful reports to track team performance and a built-in community forum where customers can ask questions and share answers.

Head-to-head comparison table between ThriveDesk and other WooCommerce help desk plugins

Features	ThriveDesk	WSDesk	SupportCandy	Awesome Support	Heroic Inbox	Help Scout	Freshdesk	Zendesk	Fluent Support	KB Support
Initial Pricing	$29/month	$99/year	$79/year	$149/year	$199.50/year	$50/month	$15/month	$19/month	$103/year	$4.99/month
Live Chat	✅	❌	❌	❌	❌	✅	✅	✅	❌	❌
Shared Inbox	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Automation	✅	✅	✅	✅	✅	✅	✅	✅	✅	❌
WooCommerce Integration	Native	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Knowledge Base	✅	❌			❌	✅	✅	✅	✅	✅
AI Help Center / Bots	✅	❌	❌	❌	❌	Limited	✅	✅	❌	❌
Mobile Friendly	Yes(web)	Limited	Limited	Limited	Limited	Yes (web/app)	Yes	Yes	Limited	Limited
Unlimited Agents	Yes (in higher plan)	Yes	Yes	Yes	Yes		Depends	Depends	Yes	Yes

Pros and Cons of ThriveDesk, as a best woocommerce helpdesk plugin

Pros of ThriveDesk

• The price is low, so it’s great for small businesses and new online stores
  
• The design is clean and really easy to use
  
• It works smoothly with WooCommerce which is perfect for online shops
  
• You get helpful tools like live chat, shared inbox, and smart automation
  
• The support team is friendly and replies fast
  
• They keep adding new features based on what users ask for
  
• You can match the helpdesk design to your brand with your own colors and logo

Cons

• Some features don’t work as well on mobile as they do on desktop
• It doesn’t connect with social media tools like Facebook or Twitter yet

Pricing:

• Basic: $29/month
• Standard: $69/month
• Unlimited: $129/month

Review

Online store owners like ThriveDesk for its all-in-one support system. It helps with live chat, emails, and customer questions in one place. People love how easy it is to manage support and keep customers happy.

• G2: 4.8 out of 5
• Capterra: 4.7 out of 5

Other 9 Best WooCommerce Helpdesk Plugins

When running a WooCommerce store, having the right helpdesk plugin is super important. ThriveDesk is a great choice with lots of helpful tools, but it’s not the only one out there.

So why look for other woocommerce customer support plugins?

Your business might have unique needs, or maybe you’re looking for something with a different workflow, extra features, or a plugin that fits better with the tools you already use. 

Every store is different, and what works for one might not work for another.

That’s why we’ve explored the market and picked out 9 of the best WooCommerce helpdesk plugins you can try in 2025.

WSDesk

WSDesk is a WordPress-based, woocommerce help desk plugin tailored for WooCommerce. It offers unlimited tickets and agents, making it suitable for businesses seeking a self-hosted solution.

Key Features:

• Unlimited tickets and agents
• Email piping and automation
• Customizable ticket fields
• Integration with WooCommerce
• AI-powered responses with ChatGPT
  

Pros:

• One-time payment model
• Data stored on your server
• Comprehensive reporting tools
  

Cons:

• Requires WordPress expertise for setup
• Limited third-party integrations
  

Pricing:
$99/year.

Review

G2: None

Capterra: None

SupportCandy

SupportCandy is a versatile woocommerce helpdesk plugin offering unlimited tickets and agents. It’s known for its flexibility and extensive customization options.

Key Features:

• Unlimited tickets and agents
• Customizable ticket forms
• Workflow automation
• Integration with WooCommerce
• GDPR compliance features

Pros:

• Extensive customization capabilities
• Affordable pricing plans
• Active development and support

Cons:

• Some features require paid add-ons
• Limited advanced reporting tools

Pricing:

• Personal: $79/year.
• Professional: $149/year.
• Agency: $299/year

Review

G2: None

Capterra: None

Awesome Support

Awesome Support is a comprehensive helpdesk plugin for woocommerce offering a range of features suitable for various industries.

Key Features:

• Unlimited tickets and agents
• Customizable ticket fields
• Time tracking capabilities
• Integration with WooCommerce
• Multiple department support

Pros:

• Extensive feature set
• Open-source with active community
• Seamless WooCommerce integration

Cons:

• Interface may feel dated
• Premium add-ons can increase costs

Pricing:

• Standard: $149/year.
• Pro: $229/year.
• Enterprise: $289/year
• Agency: $409/year

Review

G2: 0 ratings

Capterra: 3.7 out of 5

Positive: The free version offers great features and excellent support.

Negative: No major issues, but lacking an email preview makes it unclear what users receive.

Source: Summarized and modified from capterra reviews.

Heroic Inbox

Heroic Inbox is a woocommerce customer support plugin that centralizes email communications, allowing teams to manage customer inquiries efficiently.

Key Features:

• Unified inbox for multiple email accounts
• Assign conversations to team members
• Internal notes for collaboration
• WooCommerce integration
• Automated workflows

Pros:

• Simplifies email management
• Enhances team collaboration
• Easy integration with WooCommerce

Cons:

• No free version available
• Limited to email support

Pricing:

• Essential: $199.50/year
• Plus: $299.50/year
• Pro: $499.50/year

Review

G2: None

Capterra: None

Help Scout

Help Scout is a cloud-based helpdesk solution designed for businesses of all sizes. It offers a shared inbox, knowledge base, and live chat to streamline customer support.

Key Features:

• Shared inbox for team collaboration
• Knowledge base for self-service support
• Live chat for real-time assistance
• Automation workflows to reduce manual tasks
• Reporting and analytics for performance tracking

Pros:

• User-friendly interface
• Integrates with various third-party apps
• Scalable for growing businesses

Cons:

• Higher pricing compared to some competitors
• Limited customization options

Pricing:

• Standard: $50/month.
• Plus: $75/month.
  

Review

G2: 4.4 out of 5

Capterra: 4.6 out of 5

Positive: The mail delivery is fast, comparable to Gmail, and the documentation and blogs are user-friendly.

Negative: Saved replies have been downgraded,  images are now stripped, making the process more complicated and time-consuming than before.

Source: Summarized and modified from G2 reviews.

Freshdesk

Freshdesk is a cloud-based customer support platform offering a suite of tools to manage customer interactions across various channels. As an AI helpdesk plugin for WooCommerce, it uses smart features like AI bots and automation to help your team respond faster and deliver better support.

Key Features:

• Multi-channel support (email, chat, phone)
• Automation and SLA management
• Knowledge base creation
• AI-powered chatbots
• Reporting and analytics

Pros:

• Comprehensive feature set
• Scalable for businesses of all sizes
• User-friendly interface

Cons:

• Some advanced features are behind higher-tier plans
• Can be overwhelming for small teams

Pricing:

• Growth: $15/month
• Pro: $49/month
• Enterprise: $79/month

Review

G2: 4.4 out of 5

Capterra: 4.5 out of 5

Positive: The Freshworks platform is a refreshing and positive change for the user.

Negative: The product couldn’t be made to work, even with support; no benefits were experienced.

Source: Summarized and modified from G2 reviews.

Zendesk

Zendesk is a leading customer service platform known for its robust features and scalability, catering to businesses of all sizes.

Key Features:

• Omnichannel support (email, chat, social media)
• AI-powered automation
• Customizable workflows
• Advanced reporting and analytics
• Integration with numerous third-party apps

Pros:

• Highly customizable
• Scalable for large enterprises
• Extensive integration options

Cons:

• Higher learning curve
• Premium pricing tiers

Pricing:

• Support Team: $19/month
• Suite Team: $55/month
• Suite Professional: $115/month
• Suite Enterprise: custom

Review

G2: 4.3 out of 5

Capterra: 4.4 out of 5

Positive: Easy ticket management and team collaboration; the plan management screen helps track pricing and add-ons clearly.

Negative: Support is very poor and worsening; the admin system is buggy.

Source: Summarized and modified from G2 reviews.

Fluent Support

Fluent Support is a WordPress helpdesk plugin designed for fast and efficient customer support, integrating seamlessly with WooCommerce.

Key Features:

• Unlimited tickets and agents
• Email piping and automation
• Integration with WooCommerce
• Detailed reporting and analytics
• Slack and Telegram notifications

Pros:

• One-time payment option
• Fast and lightweight
• Easy to set up and use

Cons:

• No live chat feature
• Limited automation capabilities

Pricing:

• Single Site License: $103/year
• Agency License: $199/year
• 50 Sites License: $319/year

Review

G2: 5 out of 5 (3 review)

Capterra: 4.4 out of 5

Positive: The plugin offers compact features, affordable pricing, and fast, efficient performance unmatched by competitors.

Source: Summarized and modified from G2 reviews.

KB Support

KB Support is a WordPress plugin that combines a helpdesk ticketing system with a knowledge base, aiming to improve customer support efficiency.

Key Features:

• Ticketing system integrated with knowledge base
• Customizable ticket forms
• Email notifications
• WooCommerce integration
• Developer-friendly with hooks and filters

Pros:

• Easy to set up
• Affordable pricing
• Enhances self-service support

Cons:

• Limited features in the free version
• Requires additional extensions for advanced functionality

Pricing:

• Single Site License: $4.99/month
• 5 Sites License: $16.66/month
• Unlimited Sites License: $41.5/month

Review

G2: 0 ratings

Capterra: None

Best WooCommerce Helpdesk Plugins at a glance

Plugin Name	Key Features	Pricing	Best For
ThriveDesk	Live chat, shared inbox, automation, AI help center, knowledge base	Basic: $29/month, 2 teammatesStandard: $69/month, 5 teammatesUnlimited: $129/month, Unlimited teammates	Small to mid-sized WooCommerce stores wanting easy and fast support
WSDesk	WooCommerce ticket management, self-hosted, shared inbox	$99/year.	Stores wanting on-premise control and data privacy
SupportCandy	WooCommerce add-ons, GDPR compliant, unlimited tickets	Personal: $79/year.Professional: $149/year.Agency: $299/year	Budget-conscious users needing GDPR compliance
Awesome Support	Modular features, custom fields, email piping, ticket tracking	Standard: $149/year.Pro: $229/year.Enterprise: $289/yearAgency: $409/year	Stores needing customizable and flexible support
Heroic Inbox	Email-first, simple inbox, WooCommerce focused	Essential: $199.50/yearPlus: $299.50/yearPro: $499.50/year	Users who want email-based helpdesk simplicity
Help Scout	Shared inbox, automation, knowledge base, multi-channel support	Standard: $50/month.Plus: $75/month.	Larger teams who want traditional SaaS helpdesk
Freshdesk	AI bots, multi-channel, WooCommerce integration	Growth: $15/monthPro: $49/monthEnterprise: $79/month	Growing businesses wanting AI and omnichannel tools
Zendesk	Enterprise-grade, analytics, advanced workflows	Support Team: $19/monthSuite Team: $55/monthSuite Professional: $115/monthSuite Enterprise: custom	Large businesses needing powerful features
Fluent Support	WP-native, fast, WooCommerce and email support	Single Site License: $103/yearAgency License: $199/year50 Sites License: $319/year	WordPress users wanting native helpdesk plugins
KB Support	Knowledge base focused, ticketing, WooCommerce order linking	Single Site License: $4.99/month5 Sites License: $16.66/monthUnlimited Sites License: $41.5/month	Stores prioritizing self-service and knowledge base

Which WooCommerce Helpdesk Plugin Do You Choose?

There’s no doubt that many helpdesk plugins offer solid support for WooCommerce stores. But sometimes, you need something that fits just right. 

Maybe you want a clean interface, powerful features without bloat, or a support tool that doesn’t break your budget.

So, take a close look at all the tools listed and choose the one that matches your store’s size, needs, and workflow.

If you ask us, ThriveDesk is the smartest pick for most WooCommerce stores because of its rich features, easy setup, and affordable pricing. Try it out and let us know what you think!