Customer conversations and AI
Keep conversations only as long as needed
Done
We keep conversations for up to five years, and delete an account's data after it closes.
- Conversation data stays for up to five years while your account is active, unless you delete it sooner.
- When an account closes, we keep its data for 30 days so you can export it, then delete it.
- Backups clear within 60 days.
Questions? Email help@thrivedesk.com with "Data protection" in the subject line, or go back to where we stand on GDPR.
