Customer conversations and AI
Use AI without giving away your data
Done
Neo answers from the sources you choose, and we don't train AI models on your conversations.
- Neo answers from what you add: your help center, website pages, files, snippets and past replies. Mark a source internal and Neo uses it for drafts to your team but never quotes it to customers.
- We don't train or fine-tune AI models on your conversations. Neo looks up your sources when it answers.
- The AI providers we use are on our Subprocessors page.
- Neo hands conversations to your team by the rules you set, and a customer can always ask for a person.
Questions? Email help@thrivedesk.com with "Data protection" in the subject line, or go back to where we stand on GDPR.
